Cancellation Zinzino: Easy Method

What is Zinzino

Overview

Zinzino is a health and wellness company that sells nutritional supplements and home test kits to assess fatty acid and gut health profiles. Many purchases are offered as one-time items or as subscription-based deliveries and programs.

Products and delivery

Products include BalanceTest, BalanceOil+, Gut Health Test and a range of supplements and skincare items. Subscriptions can be managed through app stores or the Zinzino web account, depending on how you signed up.

How to cancel Zinzino

App Store (iOS)

• Open iOS Settings → Your Name → Subscriptions.
• Select the Zinzino subscription and choose Cancel.
• Note: Subscriptions bought via Apple are managed by Apple; access remains until the end of the current paid period and refunds must be requested through Apple.

Google Play (Android)

• Open Google Play → Payments & Subscriptions → Subscriptions.
• Select the Zinzino subscription and Cancel at least 24 hours before renewal.
• Note: Subscriptions bought via Google Play are managed by Google; access continues until the end of the paid period and refunds are handled by Google Play.

Web (Zinzino website / Customer Support)

• Log into your Zinzino account and go to Manage Subscriptions, or contact global Customer Support to request cancellation.
• Zinzino may allow pausing a subscription for up to 3 months rather than immediate cancellation.
• Note: Cancelling before completing a typical six-month subscription term may incur a set cancellation fee per product.

What happens when you cancel

Access and renewals

If your subscription was managed through Apple or Google, access generally remains until the end of the paid period after cancellation. For web-managed subscriptions, your account will follow Zinzino’s renewal and cancellation processing.

Data and account

Cancelling a subscription does not necessarily delete your account or historical test results. Retain copies of test reports and receipts if you may need them later.

Will I get a refund?

Standard returns and conditions

• Unused or unopened products can typically be returned within 14 days for a refund, provided they meet the return conditions. Delivery costs are refunded where law requires.
• Some returns must be completed within 30 days of receipt; refunds are normally only for unused/unopened items and freight cost may be deducted.

Exceptions, guarantees and special cases

• Zinzino sometimes offers a 30-day voluntary 'right to regret' for non-subscription purchases; this is a voluntary policy and may not apply in every case.
• A starter-order money-back guarantee may apply if you have a qualifying six-month subscription that included a BalanceTest and your first omega-6:3 ratio is 3:1 or better. In that case you may return unused products (up to two months’ supply) for a full refund of the starter order.
• For subscriptions billed via Apple or Google, refunds must be requested through Apple or Google Play respectively. Zinzino’s web refunds follow its posted complaint/refund policy.

Zinzino plans and pricing

Pricing overview

The table below lists one-time item prices shown on the official Zinzino Singapore online shop. Premier customers may receive discounted Premier Prices for some items.

Note about periods

All listed items are one-time purchases. No ongoing monthly or annual subscription prices are publicly listed in this table.

Your consumer rights in Singapore

CPFTA basics

Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), consumers are entitled to fair disclosure and protections against unfair practices in many sales situations. However, there is no automatic statutory 14-day cooling-off period for standard online subscriptions unless explicitly provided.

Practical advice and escalation

• Keep documentation of orders, terms, and communications.
• Cancel early (before renewal) and request written confirmation.
• If unsure, contact the Consumers Association of Singapore (CASE) or consider small claims tribunal options for disputes.

Customer experiences

Positive feedback

Some customers report health improvements such as better cholesterol, reduced inflammation, digestive improvements and increased energy. Many value the test-based nutritional approach and personalised results.

Negative feedback

Common negative themes include difficulty cancelling subscriptions, unexpected long-term commitments, cancellation fees if stopping before six months, and poor customer service experiences.

Documentation checklist

What to keep

• Order number, date of purchase and subscription confirmation emails.
• Payment receipts and bank or card statement entries showing charges.
• Screenshots of subscription pages, cancellation confirmations, and test results (e.g. BalanceTest).

How to present your case

• Summarise the timeline (signup, renewals, cancellation attempts) with dates and times.
• Attach copies or screenshots when contacting Customer Support, Apple or Google Play for refund disputes.

Common mistakes

Subscription surprises

Many issues arise from not realising a signup creates a recurring commitment or a typical six-month requirement. Read the terms at purchase and confirm whether a test was included to determine applicable guarantees.

Communication errors

Failing to cancel via the correct channel is common: Apple/Google subscriptions must be cancelled through the respective app stores, while web-managed subscriptions require account or support actions. Always obtain and save cancellation confirmation.

Comparative recap

Channel comparison

After cancelling

What to check

• Confirm cancellation by email or screenshot and monitor bank/card statements for recurring fees.
• Keep test results and receipts in case you need to claim a starter-order guarantee or dispute charges.

Help and official links

• Official Zinzino cancellation information: How to cancel the Zinzino subscription.
• Zinzino Singapore online shop (pricing and product pages): Zinzino Singapore shop.
• Refunds and complaints forum (official Zinzino forum summary): Zinzino refund & complaints policy (forum).

Address

Singapore registered office

ZINZINO SINGAPORE PTE. LTD., 140 PAYA LEBAR ROAD, #08‑10, AZ @ PAYA LEBAR, Singapore 409015.

Contact channel

For cancellations and refund enquiries, use the appropriate app-store cancellation route or log into your Zinzino account and contact Customer Support through the official site. Keep all documentation when you escalate a dispute.