Cancellation Audio.Com: Easy Method

What is Audio.Com

Service overview

Audio.Com is a subscription-based music and audio service that offers streaming, conversion and cloud storage features through a web and mobile interface.

The service provides free and paid tiers with different storage and project limits for users worldwide, including customers in Singapore.

How people use it

Users access Audio.Com for audio-to-text transcription, audio conversion and cloud-based project storage.

Billing and subscriptions are handled either through Audio.Com directly or via app-store platforms for mobile purchases.

How to cancel Audio.Com

Cancel via Audio.Com website (recommended)

• Log into your account on the Audio.Com website.
• Go to Profile Settings → Subscription → Manage Subscription → Cancel Subscription.
• Cancelling this way stops auto-renewal at the end of the current billing period.
• See the official cancellation guide: Audio.Com - How to cancel my subscription.

Cancel via mobile app stores

• iOS (App Store): Cancel subscriptions in Apple device Settings under Subscriptions. Apple manages billing and refunds.
• Android (Google Play): Cancel in the Google Play app or at play.google.com under Subscriptions. Google Play handles billing and refunds.
• For guidance on store-managed cancellations see: How to cancel Audio.Com (App Store / Google Play).

What happens when you cancel

Access after cancellation

Your subscription remains active until the end of the current billing period unless your charge is refunded under an exception.

After the billing period ends, paid features are removed and your account is converted to the free tier if applicable.

Data and account status

Projects and uploaded files associated with your account remain subject to the free plan limits after cancellation.

Make backups of important files before your storage is reduced to avoid data loss under the free tier limits.

Will I get a refund?

General refund policy

Audio.Com’s Terms of Use state that fees and charges are generally non-refundable, with specific exceptions described by the company.

Refund decisions follow company policy and are handled case-by-case as outlined by Audio.Com.

Exceptions and how to request a refund

• Pro-rated refund: If you cancel a subscription (excluding weekly or monthly plans) within the first 14 days of the subscription term, you may be eligible for a pro‑rated refund equal to the difference between your plan’s fee and the then-current monthly rate.
• To request a refund email [email protected] with the purchase-associated email and, optionally, payment date and reason.
• Official refund guidance: Audio.Com - How to request a refund.

Audio.Com plans and pricing

Overview of available plans

Audio.Com lists plans and features in USD and does not publish official SGD pricing for 2025/2026.

Exact SGD costs depend on the exchange rate and your payment processor at time of purchase.

Pricing table

Your consumer rights in Singapore

Company policy vs local rights

Audio.Com’s published Terms of Use focus on company refund rules and do not explicitly reference Singapore consumer law.

That means statutory protections available under Singapore law may still apply even if not mentioned in the provider’s policy.

Practical steps for Singapore residents

• Request a refund directly via [email protected] and include receipts and purchase details.
• If you cannot resolve the issue with the company, consider raising a dispute with your payment provider or seeking advice from local consumer protection resources.

Customer experiences

Positive reports

Some users praised ease-of-use and fast, helpful customer support with prompt refunds for accidental subscriptions.

Examples include quick refunds processed within 24 hours as reported by several reviewers.

Negative reports

Multiple users have reported difficulty locating cancel buttons during or after free trials, which led to accidental charges and frustration.

Other complaints cited confusing UI and disputes over refunds and policy application in some regions.

See user reviews: Audio.Com reviews on Trustpilot.

Documentation checklist

What to prepare before contacting support

• Purchase-associated email address (account email).
• Order receipt or transaction ID from your bank or app store.
• Purchase date and plan name.
• Short explanation of why you want a refund (accidental purchase, trial issue, etc.).
• Screenshots showing subscriptions, billing page or missing cancel option (if applicable).

Where to send documents

• Email [email protected] with the checklist items above to request help or a refund.
• If billed via Apple or Google, you may also contact the respective store for billing disputes.

Common mistakes

Not checking billing source

Many users assume billing is handled by Audio.Com when it was processed through Apple or Google.

Always check if the charge came from Apple/Google before requesting a refund from Audio.Com.

Missing trial cancellation steps

Users sometimes miss the cancel link during the free trial flow or cannot find the cancel option after subscribing.

Take screenshots and record the exact steps you took - this helps support assess trial-related disputes faster.

Comparative recap

Quick comparison

The table below compares cancellation route, who handles billing, and refund likelihood in simple terms.

At-a-glance table

After cancelling

Follow-up steps

Check your email for a cancellation confirmation and keep any receipts or confirmation messages for records.

Monitor your next bank or card statement to ensure no unexpected renewals occur.

Helpful links and contacts

• How to cancel (official guide): Audio.Com cancellation help
• How to request a refund (official guide): Audio.Com refund help
• App-store cancellation guidance: Postclic - cancel via App Store / Google Play
• User reviews and experiences: Trustpilot - Audio.Com reviews

Address

Registered contact (Singapore)

Meditec Trader Pte Ltd (Audio.Com Singapore) - head office address as listed for local operations.

Physical address

625 Lor 4 Toa Payoh, General Magnetics Building, Singapore 319519