Cancellation Endel: Easy Method

What is Endel

Overview

Endel is a music‑streaming service that generates personalized soundscapes designed to support focus, relaxation, and sleep. It adapts to inputs such as time of day and other environment signals to create continuous ambient audio.

Core features

Key features include adaptive soundscapes, dedicated modes (Focus, Sleep, Deeper Focus), and special artist collaborations. Premium tiers add features like colored noise, spatial audio, and timers.

How to cancel Endel

Cancel on App Store (iOS / macOS)

• Open device Settings → tap your name → Subscriptions → Endel → Cancel Subscription.
• Cancel at least 24 hours before the trial or renewal ends. Deleting the app does not stop billing.
• Reference: Endel App Store listing for Singapore: Endel on the App Store (SG).

Cancel on Google Play (Android)

• Open the Google Play app → Profile → Payments & subscriptions → Subscriptions → Endel → Cancel subscription.
• Follow Google Play prompts to confirm cancellation and retain a copy of the cancellation confirmation.

Cancel on the Web (Endel site)

• Open Endel app Settings → Manage Subscription, or visit the billing portal (payment.endel.io) to turn off auto‑renewal.
• If you purchased via the web, ensure auto‑renewal is switched off in your Endel account to prevent future charges.

What happens when you cancel

Access after cancellation

After cancelling, you typically retain access to Premium features until the end of the paid billing period. Access ends when that period expires.

Renewals and billing

Cancellation prevents future auto‑renewals. If you do not cancel at least 24 hours before a trial or renewal, you may be charged for the next period.

Data and account status

Your account and preferences generally remain on file so you can re‑subscribe later. Review Endel account settings if you want data removed or to close the account entirely.

Will I get a refund?

App Store (Apple) refunds

• Apple controls App Store refunds. Endel cannot issue refunds for App Store purchases.
• Request refunds directly from Apple Support via your Apple account or report a problem on the App Store.
• Reference: App Store listing (SG): Endel on the App Store (SG).

Google Play refunds

• Endel offers refunds for 12‑month subscription plans if requested within 30 days and accompanied by the Google Play receipt (GPA transaction ID).
• If eligible, send the receipt and request to Endel support (provide the Google Play receipt ID). Google Play refunds for Endel are processed in about 3 - 10 days once approved.
• Note: Include the Google Play receipt when contacting support to speed up the process.

Web purchases and EU/German rights

• For web purchases, EU/German law provides a 14‑day right of withdrawal for many digital purchases; users must notify Endel to claim a refund within that period.
• If you believe you qualify under these rights, contact Endel with your order details and withdrawal request promptly.
• Reference on web purchase cancellation: How to cancel Endel (Postclic).

Endel plans and pricing

Available plans (summary)

Endel lists Monthly, Annual, and Lifetime payment models in its offerings. SGD prices shown in the Singapore App Store vary by promotional offers and store tiers.

Pricing table

Your consumer rights in Singapore

Local law context

Singapore’s Consumer Protection (Fair Trading) Act covers many consumer transactions but may not fully apply to cross‑border digital services or intangible subscriptions.

Rights for refunds or withdrawals for digital services depend on the platform (Apple, Google) and the seller’s terms; statutory protections can be limited for online subscriptions bought from overseas providers.

Practical steps for Singapore users

• If charged without authorization, contact the store (Apple/Google) first to request a refund or dispute the charge.
• If store resolution fails, contact your bank or card issuer to dispute unauthorised payments, and keep receipts and screenshots as evidence.
• For web purchases where EU/German rights may apply, notify Endel promptly if you think you qualify for withdrawal/refund.

Customer experiences

Positive feedback

Many users report Endel helps with focus, relaxation, and sleep and becomes part of daily routines. Praise often highlights high‑quality adaptive soundscapes and a minimal, elegant design.

Users also value useful modes and artist collaborations that enhance the listening experience.

Negative feedback

Common complaints include being charged during or before free trials and difficulties obtaining refunds. Several users report confusion about billing and cancellation processes.

Other issues reported are perceived feature differences between platforms, specific features not working on the web, and slow customer support responses. See user reviews: Endel reviews on Trustpilot.

Documentation checklist

Receipts and transaction IDs

• App Store: Apple purchase receipt (keep Apple order ID).
• Google Play: Google Play receipt with GPA transaction ID.
• Web: Endel order confirmation or billing portal receipt.

Supporting evidence

• Cancellation confirmation screenshots or emails.
• Trial start and end dates, and timestamps showing attempted cancellations.
• Any correspondence with Endel or the app store support teams.

Common mistakes

Cancelling incorrectly

Deleting the Endel app without cancelling the subscription is a frequent error; app deletion does not stop auto‑renewal.

Always cancel through the store (App Store / Google Play) or the Endel billing portal and keep confirmation.

Refund request mistakes

Requesting refunds from Endel for App Store purchases instead of contacting Apple leads to delays; Apple handles those refunds.

For Google Play refunds, failing to include the GPA transaction ID or receipt can prevent Endel from processing your request promptly.

Comparative recap

At-a-glance comparison

Quick advice

• Cancel via the platform where you bought the subscription to stop billing immediately for future periods.
• Keep receipts, screenshots, and transaction IDs to support any refund or dispute request.

After cancelling

Next steps

• Save cancellation confirmations and check your email for final receipts.
• Monitor your bank or card statement for any unexpected charges and raise a dispute with the payment provider if necessary.
• If you change your mind, you can re‑subscribe; settings and preferences are typically preserved.

Support and helpful links

For user reviews and experiences, see Trustpilot: Endel on Trustpilot.

For a step‑by‑step cancellation write‑up and related advice, see: Cancel Endel (Postclic).

Address

Official office

123 Genting Lane, #06‑01 Yenom Industrial Building, Singapore 349574

Mailing tips

If you send physical mail, include your account email, purchase date, and order reference to help Endel locate your account quickly.

For faster support, include platform purchase details (Apple order ID or Google Play GPA transaction ID) and keep copies of all correspondence.