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I hereby notify you of my decision to terminate the contract relating to the Loopcloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Loopcloud: Easy Method
What is Loopcloud
Overview
Loopcloud is a cloud-based music application and sample library service operated by Loopmasters Ltd. It offers subscription access to samples, loops, points/credits and cloud storage for music producers.
Who it is for
Loopcloud is aimed at producers who want on-demand access to sound packs, searchable samples and integrated sample management. Subscriptions provide monthly or annual point allowances and storage tiers.
How to cancel Loopcloud
If you subscribed via Apple App Store
- Apple subscriptions must be cancelled through your Apple ID Subscriptions settings (not via the Loopcloud website).
- Loopcloud cannot cancel Apple App Store subscriptions on your behalf.
- For general guidance on cancelling app-store subscriptions, see this guide: Postclic - cancelling Loopcloud.
If you subscribed via Google Play
- Google Play subscriptions must be cancelled through your Google Play account's subscriptions area.
- Do not attempt to cancel a Google Play subscription from the Loopcloud website; use the Google Play app or play.google.com.
- If you need step-by-step help, refer to general app-store cancellation guidance: Postclic - cancelling Loopcloud.
If you subscribed via the Loopcloud / Loopmasters website
- Log in to your Loopcloud account on the Loopmasters site.
- Go to Account → Current Plan, click "Cancel Subscription", select a reason and then click "Proceed to cancel".
- Follow on-screen prompts to confirm; retain your cancellation confirmation for records.
What happens when you cancel
Access and renewals
After cancelling a paid subscription you typically keep access until the end of your paid billing period. Automatic renewals stop at the next billing date.
Data, downloads and credits
- Downloaded content you keep locally remains usable according to licence terms.
- Some users report that accrued in‑service credits/points can become inaccessible after pausing or cancelling; check your account balance before cancelling.
- Cloud-stored files may be subject to storage limits after downgrade or cancellation - download important files before losing access.
Will I get a refund?
Cooling-off period (14 days)
As a consumer you have a 14-day "cooling-off" right to cancel online purchases provided you have not started downloading digital content or begun using the service.
See Loopcloud's terms for confirmation: Loopcloud Terms of Service.
Exceptions and proportional deductions
- If you began downloading content or the service started within the 14 days, the right to cancel is lost or refunds will be reduced proportionally to the service already supplied.
- Loopcloud may consider refunds up to 60 days from purchase for issues such as fraudulent charges or if no download occurred, but refunds are typically not granted if content has been accessed.
- For details and to request consideration, consult the terms: Loopcloud Terms of Service.
Loopcloud plans and pricing
Overview of plans
The table below lists the plans, pricing in Singapore dollars and key features converted from USD (rate noted in source data).
Notes on pricing
Prices shown were converted to S$ using an approximate rate; check Loopcloud for current local pricing before purchase.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Artist | S$10.10 | Monthly | 100 points/month, 5 GB cloud storage, all features |
| Artist | S$101.00 | Annual | 1200 points/year, 5 GB cloud storage, all features |
| Studio | S$15.15 | Monthly | 300 points/month, 50 GB cloud storage, all features |
| Studio | S$151.50 | Annual | 3600 points/year, 50 GB cloud storage, all features |
| Professional | S$27.78 | Monthly | 600 points/month, 250 GB cloud storage, all features |
| Professional | S$278.00 | Annual | 7200 points/year, 250 GB cloud storage, all features |
Your consumer rights in Singapore
How UK rules may affect you
Loopcloud is a UK-based service; under the UK Consumer Contracts Regulations customers have a 14-day right to change their mind for online digital purchases, unless download or service use has started.
Loopcloud's terms reflect these rights; see Loopcloud Terms of Service for the full policy.
What to do as a Singapore consumer
- Document the date of purchase, download activity and any correspondence with support.
- If you believe the service is faulty or not provided with reasonable care and skill, report the issue to Loopcloud support and keep evidence.
- For unresolved disputes consider local consumer advice channels in Singapore; keep records if escalating the case.
Customer experiences
Positive feedback
- Many users praise Loopcloud for idea generation and production workflow improvements; one 5‑star review called it "ingenious" and noted reasonable subscription pricing (Trustpilot).
- Users appreciate the searchable library and integration with DAWs.
Negative feedback
- Complaints include non-delivery, slow or unresponsive support and technical issues like broken download links and installation errors (Trustpilot).
- Several users reported accrued credits becoming inaccessible after cancellation or pause, effectively locking funds.
Documentation checklist
Required documents
- Order confirmation or receipt showing date and amount paid.
- Account email and username used to subscribe.
- Proof of cancellation attempt or confirmation (screenshots or confirmation emails).
Optional but helpful
- Screenshots showing whether downloads were started or content accessed.
- Device details (OS, app version) and any error messages if you experienced technical problems.
- App-store receipts (Apple/Google) if you subscribed through those stores.
Common mistakes
Subscription path errors
A frequent error is attempting to cancel via the Loopcloud website when the subscription was purchased through Apple or Google Play. Those subscriptions must be cancelled in the respective app-store account.
Another mistake is assuming cancellation automatically refunds unused credits or points; credits may be locked after cancellation.
Refund-related mistakes
Starting downloads or using the service during the 14-day cooling-off period can forfeit your right to a full refund, or cause proportional deductions.
Not saving receipts or cancellation confirmations makes it harder to dispute a charge or request a refund.
Comparative recap
Quick comparison
The table below summarises where to cancel, refund likelihood and key steps for each subscription route.
How to act
Use the appropriate path below based on how you originally subscribed. Keep evidence for any refund enquiries.
| Method | Where to cancel | Refund eligibility | Typical steps |
|---|---|---|---|
| Apple App Store | Apple ID Subscriptions (iPhone/iPad / App Store) | Possible within 14 days if no downloads or use; managed by Apple | Open Settings → Apple ID → Subscriptions → Cancel; retain Apple receipt |
| Google Play | Google Play account subscriptions | Possible within 14 days if no downloads or use; managed by Google | Open Google Play → Subscriptions → Cancel; keep Google receipt |
| Web (Loopmasters / Loopcloud account) | Loopcloud account → Current Plan → Cancel Subscription | 14-day cooling-off applies if service not started; refunds considered up to 60 days in specific cases | Log in, navigate to Current Plan, click "Cancel Subscription", select reason and confirm |
After cancelling
Confirm cancellation
- Keep the cancellation confirmation email or screenshot as proof.
- Verify your billing method is no longer charged after the current period ends.
Support and disputes
- For refund queries and policy details consult Loopcloud's terms: Loopcloud Terms of Service.
- If you need general guidance about cancelling app‑store subscriptions see: Postclic - cancelling Loopcloud.
- For user experiences and reports before you escalate, you may review community feedback: Trustpilot - Loopcloud reviews.
Address
Company address
Loopmasters Ltd, Unit 13, Level 6, New England House, New England Street, Brighton, BN1 4GH, United Kingdom.
Notes
This address is the primary registered location associated with Loopmasters Ltd, the company that operates Loopcloud.