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Cancel LENSKART
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Lenskart service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lenskart: Step-by-Step Guide
What is Lenskart
Overview
Lenskart is an online and retail eyewear retailer offering prescription glasses, sunglasses, contact lenses and lens-replacement services in Singapore and other markets.
The service combines online ordering with physical stores for eye tests, fittings and collections.
Core services
Services include prescription glasses, progressive lenses, contact lenses, lens replacement and in-store eye tests.
Some offerings are promotional bundles and upgrades for lens index, coatings and transitions.
How to cancel Lenskart
When you can cancel
Request cancellation before an item is delivered or before a progressive-glasses appointment that required payment.
Custom-made lenses or orders already dispatched may not be cancellable.
Step-by-step cancellation
- Open the Lenskart app or website and go to "Need Help" or "Contact Us" to request cancellation before delivery.
- If no cancel button appears, use live chat, phone or email/WhatsApp support to request cancellation immediately.
- For progressive-glasses appointments paid with "Pay Now", cancel before delivery to receive a full refund.
- If cancellation is accepted expect refunds to appear in 5 - 7 business days depending on payment method.
What happens when you cancel
Order status and fulfillment
If cancellation is accepted the seller will halt fulfillment and any in‑store collection is voided.
Orders with custom-made lenses may already be in production and therefore non‑cancellable after a certain point.
Access, subscriptions and records
Cancelling an order does not automatically cancel unrelated subscriptions; manage memberships separately if applicable.
Lenskart will retain order records and any communication; keep copies for follow-up or dispute escalation.
Will I get a refund?
Singapore policy - refunds and exchanges
In Singapore, new glasses are eligible for exchange within 14 days from date of collection; lens-replacement orders are non‑refundable.
Contact lenses are non‑refundable in Singapore due to hygiene reasons.
Exceptions, timelines and international notes
Global/in-house guidance may differ: some regions allow refunds/exchanges within 14 days for eyeglasses and 7 days for sunglasses; contact lenses elsewhere may be refundable if unopened within 14 days.
Refunds after a successful cancellation commonly take about 5 - 7 business days to process.
Lenskart plans and pricing
Current promotional plans
Below are pricing items from verified promotions and services (2025 - 2026 promotional data).
Use these values only as reference for typical offers; final prices may vary in-store or online.
| Plan | Price | Period | Features |
|---|---|---|---|
| 2 glasses for $100 Nett (base price) | S$100.00 | One-time voucher | Two pairs of prescription glasses - includes 1.56 anti-glare myopia, or normal corridor progressive, or polarized sunglasses; free eye test, 1-year warranty, 14-day exchange |
| Lens replacement (basic standard) | S$20.00 | One-time service fee | Free replacement with 1.56 - 1.60 index premium anti-glare lenses; free eye test |
| Lens replacement - upgraded 1.67 scratch-resistant + blue-light | S$50.00 (50% off) | One-time upgrade | Higher-tier lenses at discounted rate |
| Online frames/sunglasses sale | S$10.00 (frame only) | One-time online sale | Hundreds of frames or polarized sunglasses at S$10 nett; prescription thin anti-glare lenses from S$20 plus S$10 service fee; Transition™ upgrade from S$75 (70% off regular ~S$250) |
Your consumer rights in Singapore
Statutory rights and defects
Under the Consumer Protection (Fair Trading) Act, you have statutory rights for defective goods which may apply even if a commercial warranty excludes certain issues.
Major defects or products not as described can be raised under these statutory protections.
Platform sales and escalation
Purchases via app stores may also fall under Apple/Google platform refund rules in addition to seller terms.
If internal resolution fails, consumers can escalate complaints to the Consumers Association of Singapore (CASE) or appropriate dispute channels.
Customer experiences
Positive feedback
Some Singapore in-store reviews note friendly, helpful and knowledgeable staff at outlets like Lenskart Lot One.
Customers often cite reasonable prices and convenience of combining online and in-store services.
Negative feedback
Public reviews include complaints about product quality (scratched lenses, broken frames), delays, unresponsive support and warranty disputes.
Trustpilot shows many negative reviews and Reddit threads report delayed orders and difficulties obtaining post-purchase support in some cases.
Documentation checklist
Before you contact support
- Order number and date of purchase or appointment confirmation.
- Payment method and transaction receipt or screenshot.
- Prescription used for the order.
For escalation or warranty claims
- Clear photos of the product, defects, packaging and labels.
- Store location or collection point details, staff names if available.
- Communication history (chat transcripts, emails) and timestamps.
Common mistakes
Waiting too long to act
Delaying a cancellation request until after delivery or production of custom lenses often removes the option to cancel or refund.
Act immediately upon deciding to cancel and document your contact attempts.
Insufficient documentation
Not keeping order confirmations, receipts or photos makes it harder to prove defects or request exchanges.
Always save communications and capture screenshots of the order page and any support chats.
Comparative recap
Quick policy comparison
The table below summarizes key points relevant to cancellations and refunds in Singapore.
| Action | Lenskart (Singapore) | What you can expect |
|---|---|---|
| Cancel before delivery | Allowed via "Need Help/Contact Us" or support channels | Request immediately; refunds typically processed in 5 - 7 business days if accepted |
| Cancel after dispatch | May not be possible for custom-made lenses | Production or dispatch often prevents cancellation; prepared items may be non-refundable |
| Exchange/Refund for glasses | Exchange within 14 days from collection for new glasses | Exchanges allowed; refunds limited by product type and condition |
| Contact lenses | Non-refundable in Singapore (hygiene) | Do not open sealed packs if you intend to return; local policy generally disallows returns |
| Warranty | 1-year for manufacturing defects; excludes scratches, mishandling | Manufacturing defects can be claimed; wear-and-tear or accidental damage is excluded |
After cancelling
Next steps
Track your refund by monitoring your original payment method for 5 - 7 business days after cancellation confirmation.
If you do not receive a refund in the expected time, follow up with Lenskart support and keep your documentation ready.
Helpful links
- Lenskart Singapore FAQ
- Lenskart cancellation information
- Lenskart cancellation (international reference)
- Unofficial step-by-step cancellation guide
Address
Registered office
Lenskart Solutions Pte. Ltd. - 152 Beach Road, #08-06/08 Gateway East, Singapore 189721.
Use this address for general correspondence; retail stores operate separately across Singapore.
Stores and collections
Lenskart operates multiple retail outlets in Singapore for eye tests, fittings and product collection; check the in-app or website store locator for locations and opening hours.