Cancellation Daily Harvest: Easy Method

What is Daily Harvest

Overview

Daily Harvest is a US-based subscription service that delivers frozen, plant-forward meals such as smoothies, bowls, soups and harvest bowls. The service focuses on convenience and largely organic ingredients.

How it works

Customers choose items and a box frequency; Daily Harvest ships frozen items on a weekly schedule. Subscriptions renew automatically unless cancelled before the weekly cutoff.

How to cancel Daily Harvest

Cancel on the website (recommended)

• Log in to https://daily-harvest.com/.
• Go to My Plan → Plan Settings → Cancel Plan.
• Cancel before the weekly cutoff (6 PM ET on Sunday) to avoid the next shipment charge.

Other cancellation channels

• Live chat: use the chat icon on the bottom-right of the website and request cancellation; ask for email confirmation.
• Email: send your account details and cancellation request to [email protected]; expect a reply within ~24 - 48 hours.
• Phone: call +1‑888‑302‑0305 or +1‑917‑595‑2016 during business hours to cancel directly.
• Mobile app: there is no cancellation option in the mobile app - use the website or other methods above.

What happens when you cancel

Access and account status

After cancelling, your subscription will stop future automatic renewals and scheduled shipments after the current billing period. You retain access to your account to view past orders and settings.

Notifications and confirmations

Always request and keep written confirmation of cancellation (email or chat transcript). Monitor your email for confirmation and for any follow-up from customer service.

Will I get a refund?

Standard refund policy

Shipped perishable products are generally non-cancelable and non-refundable once ordered, consistent with Daily Harvest’s policy for perishable items.

Exceptions and timing

• If delivery fails (e.g., lost shipment) a full refund will be issued.
• If you cancel before the order is processed you may receive a refund; there are no refunds for boxes already shipped.
• There is no general 14‑day cooling-off refund for shipped perishable goods; claims of a 14‑day full refund policy are contrary to the official policy.

For full details about returns and refunds see Daily Harvest’s refunds & returns page: Daily Harvest refunds & returns.

Daily Harvest plans and pricing

Pricing availability

Public, country-specific pricing for South Africa is not available in the verified sources.

Contact for pricing

Your consumer rights in South Africa

Relevant CPA provisions

Under the South African Consumer Protection Act (CPA), perishable goods are excluded from the 14‑day cooling‑off period. This means the CPA aligns with Daily Harvest’s no‑refund rule for shipped perishables.

Rights for defective or failed delivery

• For damaged, defective, or failed deliveries consumers are entitled to remedies such as a refund or replacement.
• Keep proof (photos, delivery notes) and contact the seller promptly to enforce your rights.

Customer experiences

Positive feedback

Some customers praise the convenience, organic/plant‑based ingredients, and the ease of managing subscriptions via the website rather than the app.

Professional reviews note convenience and nutrition-focused ingredients; see an example review: Self review.

Common complaints

Frequent negative reports include thawed or melted items on arrival, packaging concerns, missing items, and customer service issues.

Many users report difficulty cancelling via the app and recommend using web, phone or live chat instead. See customer reviews: Trustpilot.

Documentation checklist

Information to collect before contacting support

• Account email and full name used for the order.
• Order number and shipment date (if available).
• Photos of damaged or thawed items and packaging, and delivery tracking info.
• Screenshots of your Plan Settings page or cancellation attempts.

How to keep records

• Save chat transcripts and any confirmation emails about cancellation or refunds.
• Note the name, date and time of any phone conversations with customer service.

Common mistakes

Missing the cutoff

A frequent error is cancelling after the weekly cutoff (6 PM ET on Sunday). If you miss that deadline you will likely be charged for the next shipment.

Relying on the mobile app

Users often assume the app can cancel subscriptions. The confirmed limitation is that cancellation is not available in the mobile app, so attempts there can delay your request.

Comparative recap

Channel comparison

Which to use

For most customers the website is the fastest, clearest way to cancel. Use phone or live chat if you need immediate human help or written confirmation.

After cancelling

What to monitor

• Watch for an email confirmation of cancellation and any refund notices.
• Check your bank or card statement for unexpected charges in the following billing cycle.

Helpful links

• Refunds & returns: Daily Harvest refunds & returns
• Step-by-step cancel guide (third‑party summary): How to cancel Daily Harvest

Address

Corporate address

Daily Harvest, Inc.

99 Hudson Street, 11th Floor, New York, NY 10013, United States

Customer service contacts

• Email: [email protected]
• Phone: +1‑888‑302‑0305 or +1‑917‑595‑2016