Understanding Just Done and its subscription service

Just Done operates as a UK-based subscription service that provides virtual assistant and administrative support to individuals and businesses. From a financial perspective, the service positions itself as a cost-effective alternative to hiring full-time administrative staff, offering task management, scheduling, email handling, and various business support functions on a monthly subscription basis. Considering that administrative overhead represents a significant expense for many small businesses and professionals, Just Done appeals to those seeking flexible support without the commitment of permanent employment costs.

The subscription model employed by Just Done requires careful financial evaluation before commitment. Unlike one-time service purchases, recurring subscriptions create ongoing financial obligations that accumulate substantially over time. A monthly payment of £200, for instance, represents £2,400 in annual expenditure, which warrants periodic reassessment of value received versus cost incurred. Many subscribers initially find the service beneficial but later discover that their needs have changed, they've found more cost-effective alternatives, or the actual usage doesn't justify the monthly outlay.

Understanding the financial implications of your Just Done subscription is essential for budget optimization. The service operates on automatic renewal, meaning that without active cancellation, payments continue indefinitely. This automatic continuation can result in unnecessary expenditure if the service no longer aligns with your business requirements or personal circumstances. From a financial planning perspective, reviewing all recurring subscriptions quarterly helps identify opportunities for cost reduction and ensures that every pound spent delivers proportional value.

The reasons subscribers choose to cancel Just Done typically centre on financial considerations. Some find that their business has grown sufficiently to justify hiring dedicated administrative staff, making the per-hour cost of an employee more economical than the subscription fee. Others discover that task automation tools or alternative virtual assistant services offer better value propositions. Additionally, during periods of reduced business activity or personal financial constraint, discretionary services like virtual assistance become prime candidates for budget cuts.

Service tiers and monthly subscription costs

Just Done structures its pricing across multiple tiers designed to accommodate varying levels of administrative need. Understanding these pricing structures is fundamental to evaluating whether the service delivers adequate return on investment. The tiered approach means that subscribers pay different amounts based on the number of hours or tasks included in their package, with higher tiers offering greater allocation at incrementally better per-unit rates.

Pricing structure and value analysis

The entry-level tier typically provides a limited number of hours per month at a base subscription rate. This option suits individuals or small businesses with minimal administrative requirements who need occasional support rather than comprehensive assistance. From a cost-benefit perspective, this tier only makes financial sense if you consistently utilise the allocated hours; unused time generally doesn't roll over, representing sunk cost that diminishes the effective value of your subscription.

Service tier	Monthly hours	Approximate cost	Effective hourly rate
Basic	5-10 hours	£150-£200	£20-£30/hour
Standard	15-20 hours	£300-£400	£18-£25/hour
Premium	30-40 hours	£600-£800	£15-£20/hour
Enterprise	50+ hours	£1,000+	£12-£18/hour

Mid-tier subscriptions offer improved hourly rates but require larger monthly commitments. The financial logic here depends entirely on utilisation patterns. If your administrative needs fluctuate significantly month-to-month, you may find yourself overpaying during quiet periods. Conversely, if you consistently max out your allocation, you're achieving better value per hour, though you should still compare this against alternative solutions available in the market.

Premium and enterprise tiers target businesses with substantial administrative requirements. Whilst these packages offer the most competitive per-hour rates, they represent significant recurring expenses that warrant careful justification. A £1,000 monthly subscription translates to £12,000 annually—a sum that could alternatively fund a part-time employee with associated benefits, or multiple specialised software solutions that might deliver equivalent or superior functionality.

Hidden costs and financial considerations

Beyond the headline subscription fee, subscribers should account for potential additional charges. Some service tiers impose surcharges for rush requests, out-of-hours support, or tasks requiring specialised expertise. These supplementary costs can substantially inflate your effective monthly expenditure, undermining the predictability that makes subscription services attractive from a budgeting perspective.

The opportunity cost of maintaining a Just Done subscription also merits consideration. The monthly fee represents capital that could alternatively be invested in revenue-generating activities, technology infrastructure, or other business development initiatives. Financial advisors typically recommend that discretionary business expenses should demonstrably contribute to revenue growth or operational efficiency improvements that justify their cost.

Comparing Just Done's pricing against alternatives reveals important value considerations. Freelance virtual assistants on platforms like Upwork or PeoplePerHour often charge £15-£25 per hour on a pay-as-you-go basis, offering greater flexibility without ongoing commitment. Task automation software such as Zapier or Make.com costs £20-£50 monthly and can handle repetitive administrative tasks indefinitely once configured. For businesses with consistent high-volume needs, hiring a part-time administrative assistant at £10-£12 per hour may prove more economical than premium subscription tiers.

Legal framework for cancelling subscriptions in the UK

UK consumer protection legislation provides robust safeguards for individuals seeking to cancel subscription services. Understanding these legal provisions ensures you can exercise your cancellation rights effectively whilst avoiding unnecessary charges or contractual complications. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 establish the primary legal framework governing subscription cancellations.

Consumer rights and statutory protections

The Consumer Contracts Regulations grant a 14-day cooling-off period for services purchased online or by phone. During this window, subscribers can cancel without providing justification and should receive full refunds for any payments made. This protection is particularly valuable if you've signed up for Just Done but quickly realised the service doesn't meet your needs or represents poor value for your circumstances.

Beyond the cooling-off period, your cancellation rights depend on the contract terms agreed upon subscription. However, UK law requires that cancellation processes be clear, accessible, and not unreasonably burdensome. Companies cannot legally trap consumers in subscriptions through deliberately complex or obstructive cancellation procedures. If Just Done's terms specify particular cancellation methods or notice periods, these must be prominently disclosed and reasonably achievable.

Notice periods represent a critical consideration in subscription cancellations. Many services require 30 days' written notice before cancellation takes effect, meaning you'll incur at least one additional monthly charge after submitting your cancellation request. Some contracts specify longer notice periods, though periods exceeding 30 days for monthly subscriptions may be deemed unfair under UK consumer law. Understanding your contractual notice obligation prevents unexpected charges and allows accurate financial planning around your cancellation.

Contractual obligations and minimum terms

Some Just Done subscription tiers may include minimum term commitments, particularly for discounted rates or enterprise packages. These minimum terms create binding financial obligations that generally cannot be escaped without penalty. If you've committed to a 12-month contract at a reduced monthly rate, cancelling after six months typically triggers early termination fees or requires payment for the remaining contracted period.

From a financial perspective, minimum term contracts should be approached cautiously. Whilst the monthly savings may appear attractive, the reduced flexibility carries risk. Business circumstances change, financial pressures emerge, and service requirements evolve—all factors that might necessitate cancellation before the minimum term expires. Before committing to fixed-term subscriptions, calculate the total financial exposure and honestly assess the likelihood you'll maintain the service for the entire period.

The enforceability of unfair contract terms provides some protection for consumers. The Consumer Rights Act prohibits contract clauses that create significant imbalance between the parties' rights and obligations. Excessively long notice periods, unreasonable cancellation fees, or deliberately obstructive cancellation procedures might be challenged as unfair terms. However, relying on this protection typically requires legal action, making it more practical to understand and comply with reasonable contractual terms whilst documenting all cancellation communications thoroughly.

Documentation requirements for legal protection

Maintaining comprehensive documentation of your cancellation request provides essential legal protection. UK courts recognise written correspondence sent by recorded delivery as strong evidence of both content and delivery date. This documentation proves invaluable if disputes arise regarding whether cancellation was properly submitted, when notice was given, or what was communicated.

Your cancellation correspondence should include specific identifying information: your full name as it appears on the account, account number or reference, the service being cancelled, and the effective date you're requesting. Clear, unambiguous language stating your intention to cancel eliminates potential misinterpretation. Requesting written confirmation of cancellation receipt and the final billing date creates an audit trail that protects against unauthorised continuing charges.

Postal cancellation procedure for Just Done subscriptions

Postal cancellation via Royal Mail Recorded Delivery represents the most reliable method for terminating your Just Done subscription from both legal and financial perspectives. Whilst digital cancellation methods may appear more convenient, postal correspondence creates indisputable proof of your cancellation request, protecting you against disputes about whether and when notice was provided.

Why postal cancellation offers superior protection

Recorded delivery provides independently verified proof that your cancellation letter was delivered to Just Done's registered address on a specific date. This third-party verification from Royal Mail carries significant legal weight and eliminates the "we never received it" defence that companies occasionally employ when cancellations prove inconvenient to their revenue. The tracking number and delivery confirmation create an evidence trail that protects your financial interests by establishing precisely when your notice period commenced.

Email cancellations, whilst seemingly convenient, introduce vulnerabilities that can prove costly. Messages may be filtered to spam folders, claimed as never received, or disputed regarding their authenticity. Without delivery confirmation, you cannot definitively prove that your cancellation was submitted on the date you claim, potentially extending your notice period and resulting in additional charges. From a risk management perspective, the £1.85 cost of recorded delivery represents excellent value for the financial protection it provides.

Online cancellation portals, where they exist, operate under the service provider's control. Technical issues, account access problems, or system "errors" can prevent cancellation completion, leaving you liable for continuing charges. Companies have been known to make online cancellation deliberately difficult, requiring multiple confirmation steps or obscuring cancellation options within account settings. Postal cancellation bypasses these potential obstacles entirely, placing the cancellation process under your control rather than the service provider's.

Preparing your cancellation letter

Your cancellation letter should be concise, professional, and unambiguous. Include your full name, account reference number, and contact details at the top of the letter. State clearly in the opening sentence that you are writing to cancel your Just Done subscription, and specify the effective date you're requesting (typically the end of your current billing period or after the required notice period).

Request explicit written confirmation of your cancellation, including the final date of service and the last payment that will be taken. This request serves two purposes: it creates an obligation for Just Done to respond, providing additional documentation of your cancellation, and it ensures you have clear information about when charges will cease, allowing accurate financial planning. Include your preferred contact method for receiving this confirmation, whether postal address or email.

Consider including a sentence instructing Just Done to cease all direct debit or card payment authorities associated with your account. Whilst cancellation should automatically halt payments, explicitly requesting this provides additional protection. Some subscribers prefer to separately contact their bank to cancel the payment authority, creating a financial backstop that prevents unauthorised charges even if the service provider fails to process the cancellation properly.

Sending your letter via recorded delivery

Royal Mail Recorded Delivery costs £1.85 in addition to standard postage and provides tracking with delivery confirmation. Purchase this service at any Post Office branch when posting your cancellation letter. Retain the receipt containing your tracking number—this document constitutes proof of posting and allows you to verify delivery through Royal Mail's tracking system.

Address your envelope clearly and accurately to Just Done's registered correspondence address. Unfortunately, specific address details for Just Done's cancellation department could not be verified through available sources. Contact Just Done's customer service or consult your subscription documentation to obtain the correct postal address for cancellation correspondence. Using the wrong address could delay processing and extend your notice period, resulting in additional charges.

Once posted, monitor the tracking status through Royal Mail's website or app. Delivery typically occurs within 1-2 working days for UK addresses. Once delivery is confirmed, note the date—this establishes the start of your notice period. If your contract requires 30 days' notice, your subscription will terminate 30 days from the delivery date, not the posting date. Calculate your final billing date accordingly to understand when charges will cease.

Leveraging Postclic for streamlined postal cancellation

Postclic offers a modern solution that combines the legal reliability of postal cancellation with digital convenience. The service allows you to compose your cancellation letter digitally, which Postclic then prints, envelopes, and posts via tracked delivery on your behalf. This approach saves the time and effort of physically visiting a post office whilst maintaining the legal protections that make postal cancellation superior to digital methods.

From a financial efficiency perspective, Postclic's service merits consideration. The platform handles the administrative burden of printing, enveloping, and posting, saving approximately 30-45 minutes of your time. For business owners and professionals whose hourly value exceeds the service fee, this represents positive return on investment. The digital proof of submission and delivery tracking integrate seamlessly into modern workflows, making documentation management simpler than filing physical receipts.

The professional formatting that Postclic applies to cancellation letters may also improve processing efficiency. Well-structured, clearly formatted correspondence is more likely to be processed promptly and accurately than handwritten or poorly formatted letters. Whilst this shouldn't theoretically matter, practical experience suggests that professional-appearing correspondence receives more efficient handling, potentially reducing the risk of processing delays that extend your billing period.

Frequently asked questions about cancelling Just Done

What notice period does Just Done require for cancellation?

Typical subscription services require between 14 and 30 days' written notice for cancellation. Your specific notice obligation depends on the terms you agreed to when subscribing, which should be detailed in your welcome email or account documentation. From a financial planning perspective, understanding your notice period is essential because you'll incur charges for the entire notice duration regardless of whether you continue using the service. If you're cancelling due to budget constraints, factor this final payment into your financial calculations.

Can I cancel immediately if I'm within the cooling-off period?

UK consumer law grants a 14-day cooling-off period for services purchased online or remotely. If you subscribed to Just Done within the past 14 days, you can cancel immediately without penalty and should receive a full refund of any payments made. This right exists regardless of what the service's standard terms state about notice periods. To exercise cooling-off rights, submit your cancellation in writing via recorded delivery, explicitly stating that you're cancelling under the Consumer Contracts Regulations 2013 cooling-off provisions.

Will I receive a refund for unused time in my billing period?

Refund policies for partial billing periods vary by service provider and depend on contractual terms. Many subscription services do not provide pro-rata refunds for cancelled subscriptions, meaning you pay for the full month even if you cancel mid-cycle. This policy makes financial sense from the provider's perspective but can feel inequitable to consumers. To minimise financial loss, time your cancellation to take effect at the end of your current billing period rather than mid-cycle. Review your contract terms or contact Just Done directly to understand their specific refund policy before cancelling.

What happens if Just Done continues charging after cancellation?

Unauthorised charges following proper cancellation represent a serious issue that requires immediate action. First, contact Just Done with your cancellation documentation (recorded delivery receipt and tracking confirmation) and request immediate refund of unauthorised charges. If this doesn't resolve the matter within 7-10 business days, contact your bank or card provider to dispute the charges and cancel the payment authority. UK banks are generally supportive of customers disputing unauthorised recurring payments when proper cancellation evidence exists.

The Financial Ombudsman Service provides recourse if Just Done refuses to refund unauthorised charges despite proper cancellation. Complaints to the Ombudsman are free for consumers and can result in compensation orders if the service provider is found to have acted improperly. From a financial protection perspective, this is why maintaining thorough documentation of your cancellation is so critical—it provides the evidence necessary to pursue these remedies successfully.

Should I cancel my direct debit or payment authority?

Financial advisors typically recommend a two-pronged approach: submit proper written cancellation to Just Done whilst simultaneously instructing your bank to cancel the direct debit or continuous payment authority. This creates redundant protection—even if Just Done fails to process your cancellation properly, no further payments can be taken. Contact your bank after posting your cancellation letter, providing them with the cancellation date and requesting that they block any further payments to Just Done from that date forward.

Be aware that cancelling payment authority without properly cancelling the subscription creates a different problem: you may still be contractually liable for the payments even though they cannot be collected automatically. This could result in debt collection activity or credit file damage. The correct sequence is to submit proper cancellation first, then cancel payment authority as a protective measure, not as a substitute for proper cancellation procedure.

How can I verify that my cancellation was processed?

Request written confirmation when submitting your cancellation, and follow up if you don't receive it within 7-10 business days. Your recorded delivery tracking confirms that your letter was delivered, but doesn't prove it was processed. Confirmation from Just Done stating your cancellation has been processed, your final service date, and your final billing date provides the documentation you need to verify proper handling.

Check your bank statements carefully for several months following your expected final payment. If charges continue beyond the date Just Done confirmed as your final billing date, this indicates processing failure requiring immediate attention. Set a calendar reminder to review your statement on the date you expect the first post-cancellation billing cycle, allowing you to catch and address any problems quickly before multiple unauthorised charges accumulate.

What if I want to cancel due to poor service quality?

Dissatisfaction with service quality doesn't typically override contractual notice periods or minimum terms under UK law, unless the service failure is so substantial that it constitutes breach of contract. However, documenting service quality issues provides leverage in negotiations. If Just Done has consistently failed to deliver the service standard promised in their marketing or terms, you may be able to negotiate immediate cancellation without penalty or obtain partial refunds for periods of inadequate service.

From a financial perspective, poor service value represents a clear signal to cancel, but the cancellation should still follow proper procedures. Include brief details of your dissatisfaction in your cancellation letter, as this creates a record that may prove useful if disputes arise. However, keep the letter professional and focused primarily on your cancellation request rather than becoming a lengthy complaint—the goal is efficient termination of service, not extended correspondence.

Financial alternatives and optimizing administrative support costs

Cancelling Just Done creates an opportunity to reassess your administrative support needs and explore alternatives that may offer superior value propositions. The subscription economy encourages recurring payments that continue indefinitely through inertia, even when better options exist. Approaching this decision with a fresh financial perspective often reveals more cost-effective solutions.

Comparing alternative virtual assistant services

The virtual assistant market has expanded significantly, creating competitive pressure that benefits consumers through improved pricing and service quality. Platforms like Time Etc, Virtalent, and Fancy Hands offer similar services to Just Done, often with more flexible pricing structures. Time Etc, for instance, operates on a rollover hour system where unused time carries forward, eliminating the sunk cost problem inherent in use-it-or-lose-it monthly allocations.

Freelance marketplaces including Upwork, Fiverr, and PeoplePerHour provide access to thousands of virtual assistants at competitive hourly rates without subscription commitment. This pay-as-you-go model offers maximum flexibility—you pay only for hours actually worked, and you can scale usage up or down without contractual constraints. For businesses with fluctuating administrative needs, this flexibility delivers superior financial efficiency compared to fixed monthly subscriptions that you're paying for regardless of utilisation.

Specialised task-based services represent another alternative worth considering. Rather than general administrative support, services like Delegated for executive assistance, Smith.ai for call handling, or Ruby Receptionists for phone answering provide focused expertise in specific domains. If your administrative needs concentrate in particular areas, specialist services often deliver better value and quality than generalist virtual assistants.

Technology solutions as cost-effective alternatives

Administrative automation technology has advanced dramatically, enabling software to handle many tasks previously requiring human assistance. Scheduling tools like Calendly eliminate back-and-forth email exchanges about meeting times. Email management systems like SaneBox automatically filter and prioritise messages. Project management platforms such as Asana or Trello organise tasks and deadlines. Customer relationship management systems like HubSpot or Pipedrive track client interactions and follow-ups.

The financial advantage of technology solutions lies in their scalability and marginal cost structure. A £30 monthly software subscription can handle unlimited volume once configured, whereas human assistance costs scale linearly with usage. For repetitive, rules-based tasks, software delivers superior cost efficiency. The upfront time investment in configuration pays dividends through ongoing automation that requires no further expenditure or management attention.

A hybrid approach combining selective technology adoption with occasional human assistance often proves most cost-effective. Automate routine, repetitive tasks through software whilst engaging freelance assistance for complex, judgment-requiring activities. This strategy optimises costs by matching each task type to the most economically efficient solution rather than applying a one-size-fits-all subscription service to all administrative needs.

Building internal administrative capacity

For businesses with consistent, substantial administrative requirements, hiring dedicated staff may prove more economical than ongoing service subscriptions. A part-time administrative assistant at 20 hours weekly costs approximately £800-£1,000 monthly including employer taxes and overhead—comparable to mid-tier virtual assistant subscriptions but providing dedicated capacity, direct oversight, and cultural integration with your business.

The break-even analysis depends on volume, consistency, and control requirements. If you're consistently using 30+ hours monthly of virtual assistance, employing your own staff likely offers better value. Direct employment provides greater control over priorities, immediate availability, and the ability to handle confidential matters without external service providers. However, employment creates obligations and overhead that subscription services avoid, including holiday pay, sick leave, tax administration, and workspace provision.

Apprenticeship schemes and government employment incentives can further improve the economics of direct hiring. The UK government offers various programmes that subsidise wages for new employees, particularly young workers or those from disadvantaged backgrounds. These incentives can reduce your effective employment costs substantially, making direct hiring financially attractive even at lower usage volumes than would normally justify it.

Making the financially optimal decision

Cancelling a subscription service requires balancing immediate cost savings against the value the service provides and the expense of alternatives. Just Done subscriptions represent significant annual expenditure—even a modest £200 monthly subscription totals £2,400 annually, whilst premium tiers can exceed £10,000 per year. These sums warrant careful consideration and periodic review to ensure continued value justification.

Begin by auditing your actual usage over recent months. How many hours did you actually utilise versus the allocation included in your subscription? What tasks were completed, and could they have been accomplished more cost-effectively through alternative means? This analysis often reveals that substantial portions of subscription capacity go unused, or that the tasks performed could be automated or handled more efficiently through other solutions.

Calculate your effective per-hour cost including unused capacity. If you're paying £400 monthly for 20 hours but only using 12 hours, your effective rate is £33 per hour, not the £20 headline rate. This real cost should be compared against alternatives: freelance assistants at £15-£25 per hour, automation tools at £20-£50 monthly for unlimited usage, or part-time employees at £10-£12 per hour. The comparison frequently reveals that subscription services are convenient but not cost-optimal.

Consider the opportunity cost of maintaining the subscription. The monthly fee represents capital that could alternatively be invested in revenue-generating marketing, product development, or other growth initiatives. Financial advisors generally recommend that recurring business expenses should demonstrably contribute to revenue growth or operational efficiency improvements that justify their cost. If your Just Done subscription doesn't meet this standard, cancellation and reallocation of those funds to higher-return activities makes sound financial sense.

The decision to cancel should account for transition costs and risks. If you've integrated Just Done deeply into your operations, abrupt cancellation might create disruption that impacts productivity or customer service. Plan your transition carefully, identifying alternative solutions for critical tasks before cancelling. This preparation ensures that cost savings from cancellation aren't offset by productivity losses or service quality problems during the transition period.

Ultimately, subscription services should serve your needs, not create ongoing financial obligations through inertia. Regular review of all recurring expenses, including services like Just Done, represents sound financial management. If the service no longer delivers value proportional to its cost, or if superior alternatives exist, cancellation is the financially rational decision. The postal cancellation procedure outlined in this guide ensures you can exercise that decision effectively whilst protecting your financial interests through proper documentation and legal compliance.

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