What is Mdhair

MDhair is a direct-to-consumer haircare brand that sells topical serums, shampoos and supplements designed to treat hair thinning. Products are available as one-time shop purchases and as recurring subscription kits that ship on a multi‑month cadence.

The company operates online; account management, cancellations and most policies are handled through the MDhair account system or customer support channels rather than solely through third‑party payment providers.

How to cancel Mdhair

Log into your MDhair account and use Account Settings to cancel or modify your subscription. Subscriptions auto-renew unless canceled or modified at least 5 business days before your next billing/shipping date - you must cancel inside the MDhair system before that cutoff to prevent the next order. MDhair cancellation article.
If you pay with PayPal: canceling the PayPal auto‑payment does NOT automatically cancel your MDhair subscription - you must cancel inside MDhair as well. See note on PayPal.
If an order has already shipped, cancellation is no longer possible; you will need to follow the returns/refund guidance where applicable. Cancellation policy.
To delete your account you must first cancel any active subscription; account deletion requests should be sent via MDhair chat or email. Account deletion article.
If you need to escalate or provide an opt‑out/dispute notice in writing, send certified mail (raccomandata A/R) to: 548 Market St #86774, San Francisco, California 94104-5401, USA (keep tracking/receipt).

What happens when you cancel

Once you cancel inside MDhair before the 5‑business‑day cutoff, future scheduled shipments and auto‑billing should stop. If you cancel after a billing cycle has already processed, the next order may still ship and cannot be stopped once marked as shipped.

Canceling stops future renewals but does not automatically generate refunds for prior shipments; account data (order history, uploaded photos, profile) may remain in MDhair’s system unless you request account deletion after cancelling. Deleting an account requires a separate request via chat or email and MDhair’s process must be followed.

Will I get a refund?

Refund eligibility depends on what you purchased and when. Trial or discounted first kits are non‑refundable and non‑returnable. Subscription kits shipped after the trial month are not eligible for return or refund. Single (non‑subscription) unopened shop orders may be returned within approximately 10 days of delivery, but return and reshipment shipping costs are the customer’s responsibility.

MDhair offers a money‑back guarantee for first‑time users who began treatment after 28 March 2024: claims can be made between day 180 and day 210 after starting treatment if the treatment has not worked. To qualify you must follow MDhair’s usage guidelines, upload required photo documentation (typically every 30 days via the Hair Tracker) and meet other conditions in their policy. Refunds for approved claims are issued within about 30 days after acceptance; claims lacking the required proof or adherence may be rejected. Money‑back guarantee details and return policy.

MDhair plans and pricing

Plan	Price (approx. CAD)	Period	Features
Essentials Routine (trial)	approx. C$25.65	1 month	Hair serum & shampoo, trial
Essentials Routine (subscription)	approx. C$78.30 per 2 months (~C$39.15/month)	2-month supply	Hair serum & shampoo
Advanced Routine (trial)	approx. C$52.65	1 month	Serum, shampoo & supplements, trial
Advanced Routine (subscription)	approx. C$118.80 per 2 months (~C$59.40/month)	2-month supply	Serum, shampoo & supplements
Premium Routine (trial)	approx. C$79.65	1 month	Serum, shampoo, supplements & collagen, trial
Premium Routine (subscription)	approx. C$183.60 per 2 months (~C$91.80/month)	2-month supply	Serum, shampoo, supplements & collagen
General 1‑Month Trial Offer	approx. C$39.15	1 month	Customized serum, shampoo, chat support, free shipping
Prices shown in USD by MDhair; CAD conversions are approximate (1 USD ≈ 1.35 CAD). Final charge may vary by exchange rate, fees or taxes.

Your consumer rights in Canada

Canadian consumer protection laws can provide additional rights beyond a company’s own policies. Many jurisdictions recognize a short "cooling‑off" period for certain distance or online contracts (commonly around 14 days), and app store purchases may be subject to Apple’s or Google’s refund policies. MDhair’s published policies do not explicitly reference a 14‑day statutory right; instead they specify company timeframes (e.g., ~10‑day returns for unopened non‑subscription orders, and a 180 - 210 day money‑back window under specific conditions).

If you believe provincial consumer statutes (for example in Quebec or Ontario) or payment‑processor/app‑store protections apply, check the channel you used to buy (web, Apple App Store, Google Play, or third‑party payment), preserve documentation, and consider disputing unauthorized charges with your card issuer or payment provider if MDhair’s internal remedies are exhausted.

Customer experiences

Reviews are mixed. Many users report positive results such as softer, more manageable hair, reduced shedding and early signs of thicker hair, and praise prompt customer responses and packaging. Others complain about unexpected recurring charges, difficult cancellation or refund experiences, delays in returns or refunds, and problems resolved only after filing disputes. Online discussion includes both successful replacements and reports of unresolved billing issues that led customers to seek chargebacks.

Documentation checklist

Order number(s), account email, and last four digits of payment method
Dates: purchase, trial start, billing/renewal and shipment dates
Screenshots: account subscription page showing renewal date, cancellation attempts, PayPal/autopay settings if applicable
Shipping/delivery proof (tracking numbers) and any return shipping receipts
Photo documentation (Hair Tracker uploads) and usage notes if filing a money‑back claim
Correspondence history with MDhair support and certified mail tracking/receipt if you send written notices

Common mistakes

A frequent error is assuming canceling a PayPal or card auto‑payment cancels the MDhair subscription - you must cancel inside your MDhair account. Another common mistake is missing the 5 business‑day cutoff: cancelling after that point often means the next order will still be processed and shipped. Attempting to cancel after an order has shipped is ineffective; customers who then expect a refund without following return rules or money‑back requirements are often disappointed. Finally, failing to save proof of cancellation attempts, screenshots, or the required photo documentation for guarantee claims makes disputes and claims harder to win.

Comparative recap

Method	Refund	Difficulty
Cancel via MDhair Account Settings (≥5 business days before renewal)	No refund for future shipments; prevents next charge if done before cutoff	Low - straightforward if done before cutoff
Cancel PayPal/third‑party auto‑payment only	Does not trigger MDhair refund or subscription cancellation by itself	Medium - may stop payments but leaves subscription active unless you cancel in MDhair
Cancel after order has shipped	No - cannot stop shipment; refunds only per return policy or guarantee	High - shipment cannot be undone
Money‑back guarantee claim (180 - 210 days, with required documentation)	Possible full refund if all conditions and photo proof are met	High - strict evidence and adherence rules required
Return unopened single shop order (~10 days)	Possible refund minus customer shipping costs	Medium - time‑limited and customer pays shipping

After cancelling

After you cancel, keep copies of the cancellation confirmation, payment statements showing no further charges, and any shipment/return tracking. If you want to pursue a money‑back guarantee, follow MDhair’s photo and usage requirements exactly and submit the claim in the timeframe specified. Useful MDhair support articles: Cancellation, Return policy, and Money‑back guarantee. If you need to escalate in writing or serve an opt‑out/dispute notice, send certified mail (raccomandata A/R) to the address below and retain the receipt.

Address

Use certified mail (raccomandata A/R) for disputes or written opt‑out notices to:

548 Market St #86774, San Francisco, California 94104-5401, USA

Beauty Cosmetics