What is The Hindu

The Hindu is an Indian national daily newspaper and digital publisher offering news, analysis and magazine content through web subscriptions and mobile apps. It provides multiple digital plans including a digital edition, ePaper replicas and bundled “All Access” passes that may be purchased directly on The Hindu website or through the iOS App Store and Google Play Store.

Subscriptions and the publisher’s terms are governed by The Hindu Group’s policies; for official terms see the publisher’s terms of use: thehindugroup.com - Terms of Use.

How to cancel The Hindu

iOS (App Store): Open your Apple ID / Subscriptions settings on your iPhone/iPad or at Apple subscription management and turn off auto‑renew or cancel the subscription. The app itself cannot cancel App Store subscriptions.
Android (Google Play): Cancel via the Google Play Store app or your Google account subscriptions page; Google handles the cancellation and any in‑store refunds.
Web (direct purchase on The Hindu site): Sign in to your account on The Hindu site, go to “My Account” to disable auto‑renewal or cancel. Alternatively cancel the standing instruction with your bank/payment provider or contact The Hindu support by email as supplied by their site.
Registered post (formal request): If you prefer a paper cancellation, send a signed letter by registered post (raccomandata A/R) addressed to the customer service address below. Include subscriber ID, reason for cancellation and bank details for refunds (if applicable).

What happens when you cancel

When you cancel a subscription the usual effect is that auto‑renewal is disabled and you retain access until the end of your current paid billing period. For App Store and Google Play purchases, cancellation via the store stops future billing but does not usually remove already purchased access until the subscription expiry date shown by the store.

The Hindu may retain account information and order history for administrative and support purposes in line with its privacy and terms. If you cancel a web subscription you may be asked to confirm cancellation in “My Account” or by written communication; if you used a standing instruction with a bank you should cancel that instruction separately to avoid further debits.

Will I get a refund?

Refunds for web‑purchased subscriptions are at the merchant’s discretion. The Hindu’s published policy states that a full refund is available only if the request is made within the first seven days of purchase or the subscription period; no refunds are provided after that 7‑day window. If a refund is approved it will be issued only to the original payment method used for purchase. See the publisher’s terms for details: Terms of Use.

For subscriptions bought via Apple’s App Store or Google Play, refunds and cancellations are handled exclusively by Apple or Google under their respective policies; The Hindu cannot process refunds for store purchases. If you believe a store refund is warranted, request it through your Apple or Google account support channels.

The Hindu plans and pricing

Plan	Price (USD)	Estimated CAD	Period	Features
The Hindu Digital - 1 Month (iOS)	US$14.99	~C$20 - C$21	Monthly	Digital access to articles via app
All Access Pass - 1 Month (iOS)	US$24.99	~C$34 - C$35	Monthly	Digital + ePaper + other publications access
The Hindu Digital - 1 Year (iOS)	US$69.99	~C$95	Annual	Year‑long digital access
All Access Pass - 1 Year (iOS)	US$99.99	~C$135	Annual	Full access: digital, ePaper, BusinessLine, Frontline, Sportstar
ePaper - 1 Month (iOS)	US$12.49	~C$17	Monthly	Digital replica of print newspaper
ePaper packages (various)	US$39.99 - US$99.99	~C$55 - C$135	Varies	Combinations of ePaper, digital, magazine access

Your consumer rights in Canada

If you are in Canada you retain protections under Canadian provincial and federal consumer protection and payment laws. For subscriptions purchased through Apple or Google, those platforms set refund rules and you should use their built‑in refund request processes. For web purchases, you may request a refund from the merchant within the stated refund window; if the merchant refuses and you paid by credit card you can contact your card issuer to explore a chargeback or dispute, subject to your issuer’s rules and time limits.

Be aware that The Hindu’s published terms state that contractual disputes are governed by Indian law and subject to Chennai courts. This clause limits the publisher’s legal jurisdiction; it does not remove your local consumer rights in Canada, but it can affect cross‑border legal remedies. If you need assistance, contact your provincial consumer protection office or your payment provider for concrete local options.

Customer experiences

Users consistently praise The Hindu for reliable, professionally reported journalism, comprehensive section coverage and useful exam‑oriented and ePaper features in the ePaper app. Several reviewers single out the breadth of content and trusted reporting as strong positives.

On the other hand, user reviews report technical problems with mobile apps (especially on iPad and iPhone), including crashes, failed subscription detection and buggy navigation. Many users also describe intrusive ad behaviour (frequent display ads and autoplay audio) and issues with scrolling or login persistence. These user experiences can affect the decision to cancel or seek a refund.

Documentation checklist

Subscriber ID or account email
Order or receipt number and date of purchase
Payment method used (last 4 digits of card) and billing currency
Reason for cancellation
Bank details for refund (if requesting merchant refund)
Screenshot or copy of the subscription page showing plan and renewal date
Tracking number and copy of registered post (if sending a physical letter)

Common mistakes

One frequent mistake is attempting to cancel an in‑app subscription from within the app instead of via the App Store or Google Play Store; this prevents cancellation and can lead to unexpected renewals. Another common error is missing the 7‑day refund deadline for web purchases and assuming a refund will be issued after that period. Users sometimes forget to include the subscriber ID or clear bank details in written cancellation requests, which delays processing. Finally, failing to cancel standing instructions with the bank after cancelling the publisher’s auto‑renewal can result in further debits.

Comparative recap

Method	Refund	Difficulty
iOS (Apple App Store)	Refunds handled by Apple under App Store policy; merchant cannot directly refund.	Easy to cancel (via Apple ID); refund requests depend on Apple review.
Android (Google Play)	Refunds handled by Google Play under its policy; merchant cannot directly refund.	Easy to cancel (via Google Play); refund outcome depends on Google.
Web subscription (The Hindu site)	Refunds at merchant discretion; full refund typically only within 7 days; credited to original payment method if approved.	Moderate - cancel via “My Account” or bank standing instruction, or contact support.
Registered post letter to Chennai	Possible but subject to merchant policy; use for formal proof and refund requests within policy window.	Harder (postal time, international postage), but provides documentary evidence.

After cancelling

After you cancel, keep confirmation (email, screenshot or postal tracking) and monitor your payment method for any unexpected charges. If you purchased through Apple or Google and need a refund, file the refund request via your Apple ID or Google Play account and follow their instructions. For web purchases, if you requested a refund and it was approved the merchant will refund the original payment method; allow several business days for the credit to appear.

Helpful links: Terms of use and support information: The Hindu Group - Terms of Use. The ePaper app page: The Hindu ePaper on Apple App Store. For recent user reports and reviews see third‑party review pages such as JustUseApp - The Hindu reviews.

If you were provided a support email address on your purchase receipt or The Hindu site, include it in written or email requests and keep copies of all correspondence. If you paid by card and believe you are entitled to a refund but the merchant refuses, contact your card issuer to explore a dispute or chargeback option.

Address

For registered post (raccomandata A/R) and formal cancellation letters send to:

Manager, Customer Service - Sales & Distribution
THG Publishing Private Limited
Kasturi Buildings, 859 - 860 Anna Salai
Chennai 600002, India

When sending a registered letter clearly state your subscriber ID, reason for cancellation and include bank details if you are requesting a refund. Retain tracking and a copy of the letter for your records.

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