What is Irish Examiner

The Irish Examiner is an Irish news publisher offering digital and print subscriptions, including ePaper replicas, unlimited web access, and bundled print+digital delivery. It operates subscription services through its website and via mobile app stores (Apple App Store / Google Play).

The publisher’s subscription terms distinguish between purchases made on the website, purchases made through app stores, and print-delivery bundles; cancellation and refund rules differ by purchase channel.

How to cancel Irish Examiner

App subscription (Apple/Google): contact Irish Examiner Customer Care by email at subscriptions@examiner.ie or call +353 21 2063300 at least 10 business days before your next billing date. Irish Examiner notes there is no online self‑service cancellation via its own site - app-store subscriptions may also require cancellation through the App Store or Google Play per the platform’s process; refunds for app purchases are governed by Apple/Google policies. See the app terms: App terms & conditions.
Website (web) subscription: exercise the 14‑day cancellation right (no reason required) by sending an unequivocal statement (for example an email) within 14 days of the contract date to the subscriptions email above. Web terms: Website terms & conditions.
Print delivery bundles (Weekend/Complete, with or without digital): cancel anytime by emailing subscriptions@examiner.ie or phoning +353 21 2063300; cancellation takes effect at the end of the current term and there is no refund for the current billing cycle.

What happens when you cancel

Cancellation generally stops automatic renewal at the end of the current paid period. For most Irish Examiner contracts the cancellation takes effect at the end of the current subscription period rather than immediately; you typically retain access until that date. For app-store subscriptions, the platform’s cancellation timing can differ - Apple or Google may continue access through the paid period even after cancellation and handle some aspects of account status.

If Irish Examiner discontinues or materially changes a service, their terms state they will offer a pro‑rata refund for any unused prepaid period. Keep copies of confirmation messages or receipts as proof of your cancellation request and effective date.

Will I get a refund?

Refund entitlements depend on how you bought the subscription. Digital subscriptions bought via the app are subject to Apple or Google Play refund rules and Irish Examiner defers to those platform policies for reimbursement. For web-based digital subscriptions you have a statutory 14‑day cancellation right (when applicable) and Irish Examiner’s terms state you are entitled to reimbursement using the same payment method within 30 days if you cancel during that period.

Print-delivery monthly subscriptions are described by Irish Examiner as non‑refundable for payments already taken. Outside the statutory 14‑day web cooling-off window, refunds are generally not available unless Irish Examiner modifies or discontinues the service (in which case a pro‑rata refund may be offered).

Irish Examiner plans and pricing

Plan	Price (approx. CAD)	Period	Features
App: ePaper 1‑Week subscription	≈ C$14.60	Weekly	Digital newspaper replica via ePaper app
App: ePaper 1‑Month subscription	≈ C$37.30	Monthly	Digital newspaper replica via ePaper app
App: ePaper 3‑Month subscription	≈ C$86.40	3‑Month	Digital newspaper replica via ePaper app
App: ePaper 1‑Year subscription	≈ C$252.70	Annual	Digital newspaper replica via ePaper app
App: Digital Monthly	≈ C$20.00	Monthly	Unlimited digital access via News app and website
App: Digital Annual	≈ C$200.00	Annual	Unlimited digital access via News app and website
Website: Digital‑Only subscription	≈ C$8.70	Monthly	Unlimited web + ePaper access
Website: Print & Digital bundle	≈ C$23.20	Monthly	Print home delivery plus digital access

Prices have been converted approximately; final billed amounts may vary with current exchange rates, taxes, or App Store pricing.

Your consumer rights in Canada

If you are in Canada and subscribe to an Irish company like Irish Examiner, the contract’s governing law and the seller’s terms (often Irish law and Irish terms) typically determine cancellation rights. EU/Irish statutory rights (such as the 14‑day web cooling‑off period) apply where the provider’s terms and the applicable law cover that purchase; for purchases made from Canada you should check the contract terms and the point of sale.

Practical remedies for Canadian customers include requesting refunds through your payment provider (credit card chargeback), using the App Store / Google Play refund processes if you purchased via an app, and seeking guidance from provincial consumer protection offices if you believe local consumer protection rules were breached. Keep records of communications and receipts to support any disputes.

Customer experiences

Public reviews show a mix of praise and complaints. Positive comments highlight strong sports coverage (notably GAA) and well‑received podcasts. Negative feedback includes criticisms of editorial quality, accusations of misleading articles, and reports of access problems after subscribing. Several consumers have described difficulties contacting support or receiving timely help; a Reddit thread also notes frustration that online self‑service cancellation is not offered and that cancellation requires emailing or phoning.

Documentation checklist

Subscription confirmation email and receipt (showing plan, start date, price and payment method)
Account username or subscriber ID (if provided)
Next billing date and amount (so you can meet notice deadlines)
Copies/screenshots of any in‑app receipts or App Store/Google Play purchase records
All correspondence with Irish Examiner (emails, dates of phone calls and notes)

Common mistakes

Many users assume they can cancel instantly via a website or in the app - Irish Examiner requires email or phone notice for many subscription types and app purchases are governed by the app stores. Another frequent error is missing the required notice period (for example, not allowing at least 10 business days before the next app billing date). Expecting a refund outside the 14‑day web cooling‑off period (where that applies) or for monthly print payments (which are described as non‑refundable) is another common misunderstanding. Always save cancellation confirmations - without one you may need payment‑provider dispute processes to prove you cancelled.

Comparative recap

Method	Refund	Difficulty
App store subscription (Apple / Google)	Refunds follow Apple/Google policies (possible but handled by platform)	Medium - High (must use platform process; Irish Examiner requires email/phone notice)
Website (web) subscription	Refund if cancelled within 14‑day cooling‑off period; reimbursement within ~30 days	Low - Medium (email cancellation to subscriptions@examiner.ie required)
Print & Digital bundle (monthly)	No refund for the current billing cycle; cancellation takes effect end of term	Medium (email/phone cancellation; timing matters)

After cancelling

After you send your cancellation request, keep the confirmation email or take a screenshot of any on‑screen acknowledgement. If you do not receive confirmation within a reasonable time, follow up by phone and keep a written note of the call. For app purchases, also check your App Store / Google Play subscription status to confirm the platform shows the subscription as cancelled.

Useful links: Irish Examiner app terms: https://www.irishexaminer.com/app-terms-conditions/ and Irish Examiner website terms: https://www.irishexaminer.com/terms-conditions/. To contact subscriptions: subscriptions@examiner.ie or phone +353 21 2063300.

Address

Digital Subscription Cancellation - Irish Examiner accepts cancellations by email (subscriptions@examiner.ie) or by phone (+353 21 2063300). No specific postal cancellation address is provided; if you need to send documents by post, use the general circulation/contact addresses on the Irish Examiner website and note that postal cancellation is not the publisher’s stated method.

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