What is Houston Chronicle

The Houston Chronicle is a major U.S. news publisher that offers digital and print subscriptions, mobile apps for iOS and Android, and single-article or pass access to its archives. Subscriptions and billing are handled through different channels depending on where you signed up (Apple App Store, Google Play, or directly through the Chronicle website/EZ Pay).

How to cancel Houston Chronicle

iOS (App Store): Cancel through Apple’s subscription settings on your device (Settings → Apple ID → Subscriptions → Houston Chronicle). The Chronicle cannot cancel an App Store subscription for you. See the app listing: Houston Chronicle on the App Store.
Android (Google Play): Cancel in the Google Play Store (Play Store → Payments & Subscriptions → Subscriptions → Houston Chronicle). The Chronicle cannot cancel Google Play subscriptions on your behalf. See publisher guidance: About Mobile Apps.
Web / Direct (EZ Pay or website): Log into your account on the Houston Chronicle website or follow the cancellation method provided in your subscription confirmation email; you may also notify the Chronicle via the contact methods listed in that confirmation. Cancellation is effective at the end of your current billing period. See Subscriber Terms: Subscriber Terms and Conditions.
By phone: You can attempt cancellation by phone (for example, calling the Chronicle’s customer service number such as 713‑362‑7211). Be prepared to verify your identity and request a confirmation number or confirmation email. Third‑party guides note phone cancellation as an option: How to cancel (guide).
Certified mail (recommended for direct subscriptions): For web/direct (EZ Pay) accounts, sending a clear written cancellation request by certified mail (or equivalent tracked/signed service) to the Chronicle’s mailing address is recommended to create a record that the company received your request.

What happens when you cancel

When you cancel, the Houston Chronicle typically allows continued access through the end of your current paid billing period; cancellation becomes effective at that point. The publisher’s policies state that refunds or credits for the unused portion of the billing period are not provided as a standard practice, although the company may issue refunds or credits at its sole discretion. Account data (email, account ID, subscription history) is maintained per the publisher’s account and privacy practices; check your account or the Chronicle’s help pages for any data‑retention specifics.

Will I get a refund?

The Houston Chronicle’s Subscriber Terms state that payments are generally non‑refundable and there are no refunds or credits for partially used billing periods. Exceptions are possible but discretionary - meaning the Chronicle may issue a refund or credit in particular cases, but you should not rely on an automatic refund. There is no indication in the publisher’s publicly listed policies of a 14‑day statutory right of withdrawal for digital subscriptions; Canadian provincial consumer protection statutes may provide other rights in some cases, but these are not referenced in the Chronicle’s terms.

Houston Chronicle plans and pricing

Plan	Price	Period	Features
iOS App - Monthly Digital Access	$14.99 USD	Monthly	Unlimited digital access via app
Digital Unlimited (U.S. website)	$4.99 USD	Weekly	Unlimited online content
Print + Digital Daily (U.S. website)	$27.25 USD	Weekly	Daily print + unlimited digital access
Print + Digital Sunday (U.S. website)	$11.00 USD	Weekly	Sunday print + unlimited digital access
Archives - Single article	$3.95 USD	One-time	Per article download
Archives - Day pass (20 articles)	$9.95 USD	24 hours	Up to 20 articles
Archives - Week pass (40 articles)	$17.95 USD	One week	Up to 40 articles
Archives - Month pass (100 articles)	$29.95 USD	One month	Up to 100 articles
Archives - Monthly subscription (150 articles)	$25.95 USD	Monthly	150 articles per month
Gift Subscription - Monthly	$6.00 USD	Monthly	Gift digital access
Gift Subscription - Annual	$66.00 USD	Annual	Gift digital access for one year

Your consumer rights in Canada

The Houston Chronicle’s published policies do not include Canada‑specific provisions. Under Canadian provincial consumer protection laws (for example, Ontario’s Consumer Protection Act), some contracts may carry a limited cooling‑off period for certain purchases or for door‑to‑door sales, but such statutory rights vary by province and are not referenced in the Chronicle’s terms. If you are in Canada and believe a law applies, you can contact your provincial consumer protection office for guidance. Separately, if you purchased through Apple or Google, refunds and cancellation rights are governed by those platforms’ policies and dispute processes.

Customer experiences

Public reviews and complaint listings show a mix of negative experiences: reports of billing occurring days before renewal without refunds or adjustments, long periods of undelivered print issues without refund, and numerous accounts of difficulty cancelling and continued charges after attempted cancellation. These complaints are documented on consumer forums and complaint sites. At the same time, many cancellations for App Store and Google Play subscriptions are straightforward when handled through the platform controls; for web/direct subscriptions, outcomes appear more variable and sometimes require persistence or documentation to resolve. Sources reporting these issues include the Better Business Bureau and other consumer complaint sites: BBB reviews, and general complaint pages referenced by customers.

Documentation checklist

Subscription account username or email and account ID (if available)
Subscription confirmation email or invoice showing plan, start date and billing schedule
Recent billing statements or bank/credit card charges showing the subscription
Any previous cancellation attempts (dates, times, confirmation numbers, names of agents)
Delivery issue evidence (missed delivery dates, photos, correspondence) if claiming undelivered print issues
Proof of posted certified/tracked mail (tracking number, delivery receipt) if you send a cancellation letter

Common mistakes

Common errors include trying to cancel the subscription through the Houston Chronicle when the subscription was purchased through Apple or Google - in those cases the platform controls must be used. Another frequent mistake is not saving a confirmation number or email after cancelling by phone, which leaves you without proof if charges continue. Customers also often assume cancellation will trigger a pro‑rata refund; however, the Chronicle’s terms state that refunds for unused time are not provided as standard. Finally, failing to check the exact billing date can lead to renewed charges if cancellation is done too late in the billing cycle.

Comparative recap

Method	Refund	Difficulty
App Store (iOS)	Refunds handled by Apple (Chronicle does not issue refunds for App Store purchases)	Low (cancel via Apple ID subscriptions)
Google Play (Android)	Refunds handled by Google Play (Chronicle does not issue refunds for Play purchases)	Low (cancel via Google Play subscriptions)
Web / Direct (EZ Pay or website)	No standard refunds; possible discretionary refunds by the Chronicle	Medium - High (may require persistence and documentation)
By phone	No standard refunds; discretionary	Medium (verification required; confirmation recommended)
Certified mail to P.O. Box	No standard refunds; discretionary	Medium (creates a verifiable record and is likely to be processed)

After cancelling

After you cancel, keep all confirmation emails, confirmation numbers, and any delivery or billing records. If you were billed after cancelling, contact the Chronicle with your documentation and request a reversal; if that fails, consider disputing the charge with your bank or card issuer. For platform subscriptions, pursue refunds or disputes through Apple or Google where applicable. Helpful publisher pages: the Chronicle’s Subscriber Terms and Conditions (Subscriber Terms) and mobile app guidance (About Mobile Apps). For App Store issues see App Store listing. If you are in Canada and need further help, contact your provincial consumer protection office for advice on local remedies.

Address

Houston Chronicle P.O. Box 4260 Houston, TX 77210‑4260 United States (sending a certified/trackable letter to this P.O. Box is recommended for direct subscription cancellations).

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