What is Reliance Home Comfort

Reliance Home Comfort is a Canadian company that sells, rents and services home comfort equipment such as water heaters, furnaces, air conditioners and protection plans. It offers a mix of rental and purchase options, monthly protection plans, installation services and customer guarantees for equipment performance and repairs.

How to cancel Reliance Home Comfort

Locate your written contract and account details (account number, installation date, product serial number) and determine whether your contract is a home‑solicited agreement or a rental water‑heater contract covered by the Competition Tribunal order.
If you are within a home‑solicited 10‑day cooling‑off period in Ontario, notify Reliance in writing that you are cancelling under the Consumer Protection Act; the company must refund within 15 days.
For rental water‑heater contracts dated between November 5, 2014 and November 5, 2024, you may terminate by phone, fax, email, webform or mail; still send written confirmation and keep proof.
Send written cancellation by registered mail (return receipt) to Reliance Home Comfort, P.O. BOX 2305, Oshawa, ON L1H 7V5 and retain copies and proof of delivery; also follow up via the company webform or customer service line and record names, dates and confirmation numbers.
Request a written acknowledgement of cancellation and ask about final billing, return or removal of equipment, and the timeline for any refund.
If you have trouble getting confirmation or a refund, escalate to provincial consumer protection (see links below) and consider disputing charges with your bank or credit card provider with the documentation you collected.

What happens when you cancel

Cancellation should stop future billings for ongoing protection plans and auto‑renewals, but timing can vary. Reliance may schedule removal of rented equipment or confirm that an owned unit remains in place; any service appointments or maintenance scheduled after cancellation should be cancelled as well. The company should provide written confirmation of cancellation and final account status. Keep copies of all communications because disputes about billing, collections or equipment removal are common and proof helps when escalating to consumer protection or your payment provider.

Will I get a refund?

If you cancel during Ontario’s 10‑day cooling‑off period for home‑solicited contracts, the company must refund payments within 15 days. Reliance also advertises guarantees such as a 100% Money‑Back Guarantee for installed equipment that does not perform as stated and a $500 No Frustration Guarantee for certain first‑year system failures; check the exact terms on their guarantees page. Made‑to‑order products are typically non‑refundable per their online return policy unless specific conditions apply. Refunds and timelines can differ by contract type (rental vs. purchase), the date the contract was signed, and whether cancellation is for statutory reasons (e.g., deceptive practices) - in Ontario you may have deeper remedies if the seller used unfair practices.

Reliance Home Comfort plans and pricing

Plan	Price	Period	Features
Heating Maintenance Plan	C$9.99	Monthly	Annual furnace maintenance; parts and labour; no deductible or hidden costs; no pre‑inspection; service guaranteed
Heating Protection Plan	C$14.99	Monthly	Coverage against unexpected heating repairs; unlimited service calls; parts and labour; no deductible or hidden costs; service guaranteed
Heating Protection & Maintenance Plan	C$21.99	Monthly	Coverage against unexpected heating repairs; annual furnace maintenance; unlimited service calls; parts and labour; no deductible or hidden costs; service guaranteed
Cooling Maintenance Plan	C$9.99	Monthly	Annual AC maintenance; no pre‑inspection; service guaranteed
Cooling Protection Plan	C$14.99	Monthly	Coverage against unexpected AC repairs; unlimited service calls; parts and labour; no deductible or hidden costs; service guaranteed
Cooling Protection & Maintenance Plan	C$21.99	Monthly	Coverage against unexpected AC repairs; annual AC maintenance; unlimited service calls; parts and labour; no deductible or hidden costs; service guaranteed
Heating & Cooling Maintenance Plan	C$16.49	Monthly	Annual furnace & AC maintenance; parts and labour; no deductible or hidden costs; service guaranteed
Heating & Cooling Protection Plan	C$19.99	Monthly	Coverage against unexpected AC and furnace repairs; parts and labour; unlimited service calls; service guaranteed
Heating & Cooling Protection & Maintenance Plan	C$29.99	Monthly	Coverage against unexpected AC and furnace repairs; annual AC & furnace maintenance; parts and labour; unlimited service calls; service guaranteed
Plumbing Protection Plan	C$17.99	Monthly	Basic plumbing repairs; parts and labour; no deductible or hidden costs; unlimited service calls; service guaranteed
Plumbing Protection Plan Plus	C$24.99	Monthly	Comprehensive plumbing repairs; parts and labour; no deductible or hidden costs; unlimited service calls; service guaranteed
Electrical Protection & Inspection Plan	C$19.99	Monthly	Electrical repairs; parts and labour; no deductible or hidden costs; service guaranteed
Whole Home Protection Plan	C$64.99	Monthly	Coverage for furnace & AC repairs; annual furnace & AC maintenance; comprehensive plumbing repairs; electrical repairs; parts and labour; no deductible or hidden costs; unlimited service calls; service guaranteed

Your consumer rights in Canada

Consumer protection is mainly provincial. In Ontario, contracts over $50 and most home‑solicited agreements must be in writing and include all terms. A 10‑day cooling‑off right applies to home‑signed contracts; if you cancel within that period the seller must refund you within 15 days. If a business used deceptive or unfair practices you may have up to one year to cancel and demand a refund. For contract renewals, you can cancel a renewal without cost and you typically have 14 days to retract an agreed renewal. For official guidance see the Ontario government consumer pages.

Customer experiences

Customer reports are mixed. Some customers praise individual technicians for punctuality, clear communication and helpfulness. Many others report recurring problems: difficulty cancelling protection plans, surprise auto‑renewals, alleged hidden fees such as cancellation charges, disputes over diagnosis and repairs, billing after cancellation and slow or poor follow‑up. Rental water‑heater contracts have generated particular complaints about long minimum terms, high buy‑out or removal charges, and responsiveness.

Documentation checklist

Copy of the signed contract and any written terms or brochures
Account number, installation date, equipment serial numbers and photos if relevant
Proof of payment (credit card statement, cancelled cheque, receipt)
All communications: dates, names, phone numbers, emails and notes of calls
Registered‑mail receipts and delivery confirmation for cancellation letters
Any technician reports, invoices or service orders and warranty/guarantee pages
Documentation showing deceptive or unfair practices if you plan to file a complaint

Common mistakes

Typical errors include cancelling only by phone without written confirmation, failing to keep copies or proof of delivery, missing statutory cancellation windows (for example the 10‑day cooling‑off period), and assuming webform or verbal confirmations are sufficient when a signed contract requires written notice. Another common mistake is not recording names, dates and confirmation numbers during interactions, which makes escalation harder if disputes arise.

Comparative recap

Method	Refund	Difficulty
Registered mail (written cancellation)	Best for proof; suitable for statutory refunds and disputes; company must acknowledge	Low
Phone	May stop service quickly; riskier for refunds without written follow‑up	Moderate
Email / Webform	Acceptable if you retain sent copy and receive written confirmation; may be slower	Moderate
In‑person / Technician	Can be convenient but should be backed up with immediate written confirmation	Moderate

After cancelling

After you cancel, keep copies of the cancellation confirmation and watch your bank and credit statements for unexpected charges. If Reliance does not refund within the statutory timeframe or you experience unfair practices, contact your provincial consumer protection office. Helpful official pages: Ontario’s consumer rights overview (ontario.ca), information on the 2010 Ontario regulation on renewals (ontario.ca - renewal rules), the Reliance guarantees page (Reliance guarantees), the Reliance refund/returns page (Reliance returns) and independent resources about Reliance (for example Cansumer) for background on water‑heater rental orders.

Address

Send cancellation letters (registered mail / return receipt recommended) to:

Reliance Home Comfort
P.O. BOX 2305
Oshawa, ON L1H 7V5
Canada

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