Cancellation Execunet: Easy Method

What is Execunet

Execunet in plain terms

Execunet is a digital career service aimed at senior professionals and executive job seekers. The company publicly lists a U.S. cancellation address in Norwalk, Connecticut, and its cancellation and refund rules are published in its Terms of Service at Execunet Terms of Service.

If you signed up from the Philippines, you are using a global online service rather than a locally based platform. That matters because support is handled through a U.S. phone number, 203-750-1030, and an email address, [email protected], with no Philippines office or local hotline listed in the available source.

What people actually pay for

The paid offer in the verified data is Premium access at $39.00 (₱2,204) per month. The listed features include access to executive jobs, curated weekly job showcases, expert insights, a private 1:1 strategy session, and recruiting-related resources from the service description.

The truth is, this is not a general job board in the same way as free platforms. You are paying for a bundled executive career product, not just listings. That is why it helps to decide early whether you want the coaching and premium positioning tools, because the value is weaker if you only wanted basic job search access.

How it works in the Philippines

For users in the Philippines, pricing is published in U.S. dollars, not in pesos. Using the provided conversion rate, the monthly Premium price is $39.00 (₱2,204), and there is no verified local pricing page, no local language support, and no confirmed support hours in Philippine time.

There is also no free trial in the verified terms. Instead, Execunet offers a 30-day money-back guarantee for new Premium access, which acts as the main risk-reduction feature. Available plans mentioned in the terms include 30-day and 90-day Premium access, with no minimum commitment specified in the available source.

How to cancel Execunet without getting billed again

Do these checks before you cancel

Many Execunet users get frustrated when cancellation feels unclear or when a new charge appears after they thought the account was already closed. Local issue data also points to unexpected charges after cancellation requests, so before doing anything, note your last payment date, save a screenshot of your current plan, and keep a copy of the receipt amount, such as $39.00 (₱2,204) for monthly Premium.

Also save any job application history, coaching notes, or messages you may still need. Execunet does not clearly state what happens to stored data after cancellation in the available terms, so export anything important before you send your request.

• Screenshot your account plan name and billing status.
• Write down your billing date and the last amount charged.
• Save confirmation emails and payment receipts.
• Export any career documents or notes you uploaded.

The practical cancellation route that is actually confirmed

The verified cancellation methods in the Terms of Service are email and phone. To cancel by email, send a written request to [email protected] stating that you want to cancel your Premium Access, include the email tied to your account, and ask for written confirmation that no future billing will occur (execunet.com).

To cancel by phone, call 203-750-1030. Support hours are not specified in the source, so if you are in the Philippines, expect a time-zone mismatch and try during late evening or early morning local time if daytime in the U.S. is your target.

A good email subject line is simple and specific, such as “Cancel Premium Access for account under [your email].” In the body, include your full name, registered email, recent payment date, and a direct sentence asking for cancellation effective before the next billing cycle.

Is there an online account cancellation button?

User reviews suggest that some people believed they cancelled online but still got billed later. One Trustpilot review said, "while they say you can cancel anytime- yes you can go onto your account and hit cancel- they do NOT cancel until you call them" (TrustPilot).

Because the verified source only confirms email and phone, do not rely on any account page alone unless you also receive a written confirmation. Here’s the thing: if you use any web cancellation flow you find inside the account, treat it as incomplete until [email protected] replies or the support team confirms the cancellation by phone.

The only official help page in the verified data is Execunet Terms of Service. There is no verified live chat, and no app store billing route was confirmed in the source material, so it is safer not to assume an App Store or Google Play subscription exists for this service.

Email, phone, and postal letter options

Email is usually the easiest path because it gives you a timestamp and a written trail. Phone can be faster if you reach a human, but it is weaker as proof unless you immediately follow up by email with a short summary of the call, including the date, time, and the name of the agent if you got one.

If you want an extra paper trail, you can send a registered cancellation letter to the physical address listed for cancellation. Some users now use digital registered-letter services such as Postclic because they generate dated proof of sending, receipt, and opening, but this should be an extra layer, not your only step.

Use this postal route only if email and phone are not working or if you need stronger evidence for a payment dispute later. For most users in the Philippines, email plus a phone call is faster and cheaper than international mail.

After you cancel, what actually changes

Your access timeline after cancellation

Execunet’s refund terms say that after the first 30 days of 30-day Premium Access, no refunds are issued for unused portions, but you keep access until the end of the paid period (execunet.com). In plain language, if you paid on March 5 and cancel on March 20, you should still have access until the end of that paid cycle.

For 90-day Premium Access, the terms say a prorated refund is available for each full month remaining. That means the date you cancel matters a lot. If only part of a month remains, the prorated calculation may be less favorable than users expect.

If you do nothing before the next charge

The available Terms of Service do not clearly spell out an auto-renewal clause. Even so, user complaints about recurring charges show that you should assume billing can continue unless your cancellation is confirmed before the next billing date.

Take note: do not stop at sending a message. Wait for a clear acknowledgment from Execunet and then check your bank, credit card, GCash, or Maya statement on the next expected billing date to confirm that no fresh charge appeared.

Your account data and saved materials

The source does not explain data retention after cancellation. That means there is no verified public statement on how long resumes, strategy notes, or account details remain in the system after your membership ends.

Because that information is missing, act as if you may lose convenient access after the paid period ends. Download your resume versions, save email threads, and keep any proof of coaching sessions before your access window closes.

Execunet refund rules and how to ask for your money back

The refund policy in the terms

The key rule is straightforward. Execunet offers a 30-day money-back guarantee for new Premium level access, and if you cancel within 30 days, you get a full refund (execunet.com).

After that initial 30-day window, refunds are much tighter. For unused portions of 30-day Premium Access beyond the first 30 days, no refund is issued, although access continues through the end of the paid period. For 90-day Premium Access, the terms allow a prorated refund for each full month remaining.

How this works for users in the Philippines

In the Philippines, there is no universal statutory cooling-off period for all online subscriptions. Under the Consumer Act of the Philippines, Republic Act No. 7394, and DTI guidance, the stronger seven working day cooling-off rule is tied more closely to door-to-door or direct sales, not every online service.

That means your strongest practical refund protection here is usually Execunet’s own 30-day money-back guarantee for new Premium access. If you are still inside that 30-day window, mention the guarantee directly in your refund request and include the subscription date and amount charged.

How to request a refund step by step

Send your refund request to [email protected] and state the exact date you subscribed, the exact amount charged, and that you are within the 30-day money-back period if that applies. If you paid $39.00 (₱2,204), write that amount clearly and attach the receipt or card statement screenshot.

If there is no reply, call 203-750-1030 and ask the agent to confirm whether the refund is approved and when it will be processed. Support hours are not specified, so save your call log and then send a follow-up email repeating what was discussed on the call.

• Your full name and account email
• Subscription date
• Amount charged
• Reason for refund request
• Screenshot of receipt or statement entry
• Request for written confirmation

When to escalate to your bank, GCash, or Maya

If you were charged after cancelling, or if the charge looks unauthorized, you can dispute it with your bank or e-wallet provider in the Philippines. BSP rules generally give cardholders up to 60 days from the statement date to dispute a transaction, so do not wait too long.

If your card issuer, GCash, or Maya asks for proof, submit your cancellation email, confirmation screenshot, and any call notes. DTI handles consumer complaints under RA 7394, while BSP-related channels are relevant for payment disputes and chargebacks involving cards and financial providers.

Terms details that affect your subscription more than you might expect

Commitment, trial, and renewal points

The available terms mention 30-day and 90-day Premium Access plans, and no minimum commitment is specified in the source. That is good news if you only want short-term access, but it also means you need to watch billing dates closely because the public text does not clearly spell out auto-renewal language.

Execunet also does not offer a free trial in the verified source. The substitute is the 30-day money-back guarantee for new Premium level access, which is useful, but it is not the same as a no-charge trial because you still pay upfront.

Legal and dispute details that the public terms do not spell out

The available Terms of Service do not specify the governing law, and they also do not detail dispute resolution procedures in the source provided. If a billing issue drags on, your realistic path from the Philippines is to work through Execunet support first, then use your payment provider and DTI complaint channels if needed.

Data retention after cancellation is also not described in the available terms. So before you close the account, assume that your best protection is your own archive of screenshots, receipts, and downloaded files.

Execunet plans and pricing in Philippine pesos

Current verified subscription pricing

Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP. Check the official website for exact local prices.

Which option is cheapest and which one needs more thought

From the verified pricing data, Premium at $39.00 (₱2,204) per month is the only plan with a confirmed public price. The terms also mention 30-day and 90-day Premium Access, but the verified dataset does not provide a public peso-converted amount for the 90-day option.

If you only need access for a focused executive job hunt, a shorter paid period may be enough. If you are uncertain, the 30-day guarantee for new Premium access matters more than trying to stretch the subscription, because refund options become narrower after the opening period.

Billing notes and value check

No cancellation fee was found in the Terms of Service, and no early termination fee was found either. That is a positive point. The more realistic risk is not a fee but being billed again because the cancellation did not fully process.

As a value check, compare $39.00 (₱2,204) per month against what you actually use. If you never booked the 1:1 strategy session and mainly searched jobs that also appear on free sites, you may be overpaying for features you are not using.

Your rights in the Philippines if Execunet keeps charging you

The Philippine rules that matter here

For Philippines-based users, the key local framework is the Consumer Act of the Philippines, Republic Act No. 7394, together with DTI complaint handling for consumer issues. For subscription disputes, this matters most when a company keeps charging after cancellation or does not honor a published refund promise.

There is no universal cooling-off rule for all online subscriptions, so do not assume you automatically get seven days for every digital service. For Execunet, the stronger practical protection is the company’s own 30-day money-back guarantee for new Premium access, which is broader than what many online services offer publicly.

How to use those rights in a real Execunet case

If you cancelled through [email protected] or by calling 203-750-1030 and still saw a fresh charge, gather your proof right away. Use screenshots of the cancellation email, the payment statement entry, and any support reply that shows the date your request was sent.

You can then file a consumer complaint with DTI if the service does not resolve the issue. If the problem is a card or e-wallet transaction, you can also raise it with your bank, GCash, Maya, or card issuer under BSP-related dispute channels, ideally within 60 days from the statement date.

Where to complain and what to include

For a DTI complaint, include your full name, contact details, the business name Execunet, the service involved, the charge amount such as $39.00 (₱2,204), the transaction date, and the result you want, such as refund of an unwanted renewal. Add copies of your emails and statement screenshots so the issue is easy to follow.

Useful public starting points are the DTI consumer portal and your payment provider’s dispute desk. The legal point is simple in practice: if a subscription kept billing after a clear cancellation request, your evidence matters more than long arguments.

• DTI website: Department of Trade and Industry
• BSP website: Bangko Sentral ng Pilipinas

What customers say about cancellation and billing

The overall verdict from available reviews

Based on the review set provided, cancellation looks difficult rather than smooth. The sentiment is 0 positive and 5 negative out of 5 unique reviews, which is a very clear warning sign for anyone trying to stop billing cleanly.

The recurring issues match the local complaints data: unexpected charges after cancellation and friction caused by limited support access across time zones. To stay balanced, Execunet does offer a published 30-day money-back guarantee and clear email and phone contact points, which is better than services that hide all support details.

Recurring themes

Sources summary

Individual customer comments

• "while they say you can cancel anytime- yes you can go onto your account and hit cancel- they do NOT cancel until you call them. They charged me for a year after I cancelled" (TrustPilot)
• "No online membership cancellation available. Difficult to stop the recurring charges." (TrustPilot)
• "Many of the jobs listed in my area were dead ends." (TrustPilot)
• "Offers nothing others don't do better and cheaper." (TrustPilot)
• "My first meeting was 1 hour of the person trying to upsell my on the services." (TrustPilot)

Documents to prepare before and after cancellation

What to save before you send the request

Before cancelling, build a small evidence folder. Save a screenshot of the plan page, the most recent billing entry, and the account email address tied to the membership so there is no confusion when support looks up your subscription.

If your charge was $39.00 (₱2,204), capture that exact amount and date from your card or wallet statement. Also save any resume files, coaching notes, or strategy-session details because the public terms do not explain post-cancellation data retention.

What to keep for a refund or dispute

For a refund claim, keep the transaction ID, date of payment, the amount charged, and a screenshot of the email where you requested cancellation or refund. If you phoned 203-750-1030, note the time, date, and the name of the representative if one was given.

After cancellation, keep the confirmation email or a screenshot of the reply for at least 60 days. That matches the practical dispute window many Philippine cardholders rely on when raising a chargeback through a bank or e-wallet provider.

Common Execunet cancellation mistakes that cost users money

Stopping at the account page

The biggest mistake is assuming an account click alone has fully cancelled the membership. One review claimed the user clicked cancel online but still had to call, then got billed for a year after believing the account was already closed (TrustPilot).

Fix this by always using one of the verified channels in the terms, email or phone, and by asking for written confirmation. If there is no reply, follow up before the next billing date rather than waiting for the bank statement to tell you something went wrong.

Missing the 30-day refund window

If you are a new Premium user, the 30-day money-back guarantee is your best refund option. Users who wait beyond that period may keep access until the end of the paid cycle, but they lose the simple full-refund route for 30-day Premium access.

A realistic example is subscribing on April 1 and only complaining on May 5. By then, you may be outside the guarantee period, so send the refund request as soon as you decide the service is not for you.

Not keeping proof of the cancellation request

Another common mistake is calling and then moving on without any written record. Because support hours are not specified and time zones can be messy from the Philippines, a phone call without a follow-up email leaves you with weak evidence if another charge appears.

Send a short confirmation email right after the call. Include the date, approximate time, the phone number 203-750-1030, and a sentence saying you are documenting the cancellation request made during that call.

Expecting a prorated refund on every plan

Users often assume unused days always mean money back. Execunet’s terms do not say that for 30-day Premium after the initial 30-day guarantee period. They only mention continued access until the end of the paid period, not a prorated refund for the remaining days.

The 90-day plan is different because the terms mention a prorated refund for each full month remaining. So read your plan period carefully before arguing for a specific refund amount.

Waiting too long to dispute a bad charge

If a post-cancellation charge hits your card, GCash, or Maya account, delay can hurt your case. Philippine card disputes often work best when filed quickly, and BSP-related practice commonly gives around 60 days from the statement date to challenge a transaction.

Do not spend weeks trying the same support message over and over. If Execunet does not fix the issue promptly, escalate with your payment provider while your evidence and timeline are still fresh.

Quick comparison of cancellation methods for Execunet

Side by side table

Key takeaway from the comparison

Email is the most practical option for most users in the Philippines because it creates a record instantly and avoids international calling costs. Phone can still help if you need a same-day answer, but it works best when paired with a written follow-up.

The Google Play row is included in the comparison data you requested, but no verified source here confirms that Execunet sells subscriptions through Google Play. Use it only if your payment history clearly shows Google Play as the billing merchant. Registered mail is slower, but useful if you want additional formal proof.

What to do right after you cancel

Immediate checks for the next 24 hours

Once you send the cancellation request, take a screenshot of the sent email and save any automated reply. If you call, log the time and then send your own written summary to [email protected] on the same day.

Set a calendar reminder for two dates: one within 3 business days to check whether support replied, and one on your next expected billing date to confirm no new charge appears. This small step catches most problems early.

Bank statement monitoring and chargeback steps

Watch your card, bank, GCash, or Maya activity for at least 60 days after cancellation. If a continued charge appears, contact the provider immediately and submit your proof, including screenshots of the cancellation message and any support acknowledgment.

In the Philippines, you can also escalate through BSP-related payment dispute channels and file a consumer complaint with DTI under RA 7394. The strongest cases usually include a clear timeline showing the cancellation request date, the confirmation date if any, and the date of the unwanted charge.

Alternatives if you are moving on

If you are leaving Execunet because the value did not match the price, a few alternatives from the research list may fit business and customer-experience teams better. SurveySensum focuses on no-code VoC and NPS workflows, Qualtrics targets enterprise-grade research, and Zendesk CX plus feedback add-ons fits support-heavy operations in the Philippines.

These are not direct executive job-board clones, so choose based on what you actually need next. If your goal is executive job hunting rather than customer-experience tooling, compare the real feature set carefully before paying for another premium platform.

Useful links

• Execunet Terms of Service
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Execunet cancellation address and contact details

Physical mailing address

If you want to send a formal cancellation letter, use the publicly available cancellation address tied to the service:

• 295 Westport Avenue, Norwalk, CT 06851, United States

This is a U.S. address, so delivery from the Philippines can take time and cost more than email. Use it as a backup proof method if needed, not as your fastest option.

Direct support contacts to use now

For most users, the active cancellation channels are simpler than postal mail. The two verified support contacts are [email protected] for written cancellation and 203-750-1030 for phone cancellation.

No live chat is listed in the verified support data, and support hours are not specified. That is why the safest approach is simple: email first, phone if needed, keep proof, and monitor your next statement closely.