Cancellation Madmuscles: Easy Method

What is Madmuscles

How the service works and who runs it

Madmuscles is a fitness subscription service focused on personalized workout plans and meal guidance. The product is sold through its website and app, and support is handled through the official help center. The corporate cancellation address listed for formal mail is in Strovolos, Nicosia, Cyprus under AmoApps Limited.

If you signed up after taking a fitness quiz, that is normal for this service. Madmuscles uses a guided onboarding flow, then converts users into a recurring plan unless auto-renewal is canceled at least 24 hours before the end of the current billing period or free trial, according to its terms at madmuscles.com/terms.

What users are actually paying for

The paid product is not just a simple workout PDF. The subscription covers access to workout plans and meal plans, with pricing in the Philippines listed as ₱999.00 per month, ₱2,290.00 for 3 months, ₱3,490.00 for 6 months, and ₱5,900.00 per year on the App Store listing as of March 2026.

There is also a Lifetime Access option at ₱7,999.00. In practice, most users subscribe for recurring access to the workout and meal plan system, not for one single file or one-time coaching message. That difference matters because many billing complaints come from people who thought they bought one product but were actually enrolled in a renewing plan.

What to know if you are in the Philippines

For users in the Philippines, the key thing is that pricing is already visible in pesos on some local storefronts, which makes cost comparison easier. Still, final pricing can differ by platform and promo, so always review the checkout page before paying. A plan shown at ₱999.00 on iPhone may appear differently on the web or during a special offer.

Heads up if you use GCash, Maya, or a local card linked to Apple or Google. The cancellation channel usually follows the original purchase channel. If you subscribed on the web, cancel on the web. If you subscribed through App Store or Google Play, cancel there. That one detail causes a lot of unnecessary billing surprises.

How to cancel Madmuscles without getting charged again

What to check before you press cancel

A lot of Madmuscles users get frustrated because the process feels unclear, and some report continued charges after they believed they had already canceled. The safest move is to check your exact billing date before doing anything. Madmuscles states that subscriptions renew automatically unless canceled at least 24 hours before the current period ends.

Before canceling, save a screenshot of your current plan, billing date, and payment channel. If you use the app for progress tracking, also save any workout history or meal information you still need. Madmuscles says user data may remain unless the account itself is deleted through the app or website, so cancellation and account deletion are not the same action.

• Open your account and note the next billing date
• Take screenshots of plan name and renewal status
• Check whether you paid by web, App Store, or Google Play
• Save confirmation emails and receipts

Cancel through the Madmuscles website

If you subscribed directly on the web, the standard path is simple on paper. Log in to the Madmuscles website, go to My account, open My subscription, then click Cancel renewal. You will be asked to choose a reason for cancellation before the request is completed.

The truth is, Madmuscles cancellation is more complicated than it should be for some users because people often expect one clear exit button and instead get extra screens. Stay focused on the final confirmation. Do not stop at a survey page or a discount offer. If the site shows a retention message, keep going until you see that renewal is turned off.

If the website is not cooperating, use the help center and email support on the same day. The official support email is [email protected], and the official help page is Madmuscles Help. There is no published support phone number and no live chat listed in the verified support details.

Cancel through App Store or Google Play

If the charge came through Apple, cancel on your iPhone settings, not on the Madmuscles website. Open Settings, tap your name, choose Subscriptions, select MadMuscles, then turn off Auto-Renewal. On iOS, the subscription stays active until the end of the paid period even after you cancel renewal.

If the charge came through Google Play, open the Google Play Store, tap the menu or profile area, choose Subscriptions, select MadMuscles, tap Cancel subscription, and complete the on-screen steps. This is where many people make a costly mistake. They email the app company first, but Apple and Google usually control the subscription status and refund workflow for in-app purchases.

Email support and mail option if you need a paper trail

If you cannot access your account, email [email protected] with your account email, payment date, amount, and the last four digits of the card if relevant. Ask for two things in one message: cancellation of renewal and written confirmation. Since no support hours are published, send the email as early as possible and keep a copy.

You can also send a registered letter to the company address in Cyprus if you want stronger proof that a request was sent. Some consumers now use digital registered delivery services such as Postclic for timestamped proof of sending and receipt instead of going to the post office. That is optional, not the main path.

After you cancel, here is what changes on your account

Access usually continues until the end of the paid period

Madmuscles says subscriptions can be canceled at any time, but that does not mean you get money back for unused days. In most cases, canceling stops the next renewal and your access continues until the current billing cycle ends. If your monthly plan renews on April 18 and you cancel on April 10, access should normally continue until April 18.

Some user reviews claim they lost access earlier than expected, so do not assume your account will stay available without checking. After canceling, log back in and verify the exact expiry date shown in your subscription area or store subscription page.

If you do nothing, auto-renewal stays on

The terms are clear on one point: the subscription automatically renews unless you cancel at least 24 hours before the end of the current period. The same 24-hour rule applies to free trials. If you miss that cutoff, the next charge can go through even if you intended to stop.

This is where screenshots help. If a charge appears after a timely cancellation, your evidence should show the date and time you turned off renewal. That matters if you later ask for a refund or file a payment dispute through your bank, GCash, Maya, or card issuer.

Your data may stay unless you delete the account

Madmuscles states that user data may remain unless the account is deleted through the app or website. So canceling the subscription does not automatically erase your profile, progress, or account details. If privacy is your concern, look for the separate account deletion option after canceling.

Before doing that, save anything you need because no export timeline is specified in the verified data. If your workout logs or meal plans matter to you, capture screenshots before you remove the account.

Refund policy and billing disputes for Philippine users

What the refund policy says in plain English

Refunds depend on where you bought the subscription. If the purchase was made through Apple or Google, the refund request must go directly to Apple or Google. Madmuscles support cannot process those store refunds itself, according to the verified help information.

For web purchases, you need to contact Madmuscles support and explain the reason for the refund request. Their billing team reviews the case and then notifies you of the decision. The weak point for consumers is that refunds are not available for subscriptions that were not canceled within the required time frame, meaning at least 24 hours before the renewal or trial end.

How Philippine consumer rules fit into this

In the Philippines, online subscriptions do not have a universal cooling-off rule that automatically covers every web purchase. Under the Consumer Act of the Philippines or RA 7394, DTI can handle complaints involving misleading sales, billing issues, and unfair business practices. For door-to-door or direct sales, a 7 working day cooling-off period exists, but that does not cleanly map onto most app subscriptions.

Here is the practical takeaway. If your Madmuscles complaint is about a hidden recurring charge, unclear checkout, or continued billing after cancellation, file with DTI rather than relying on a generic cooling-off argument. If the issue is an unauthorized card or e-wallet charge, also contact your payment provider fast.

How to request a refund step by step

For a web charge, email [email protected] and include your account email, transaction date, amount paid, reason for the request, and screenshots that show your cancellation date if relevant. Ask clearly for a refund review by the billing team. Keep the email short and factual because vague messages tend to slow down the process.

For an App Store purchase, request the refund from Apple through your Apple purchase history. For Google Play, use the Google Play order history and refund tools. If the charge was unauthorized or continued after cancellation, contact your card issuer, GCash, or Maya right away. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related dispute practice.

Chargeback as a last resort

If support does not answer or refuses a justified billing claim, a chargeback can be the last practical step. Banks, credit card issuers, GCash, and Maya can review disputes involving unauthorized or continued charges. Your best evidence is a cancellation confirmation, screenshots of the subscription page, and the bank statement showing the charge date.

You can also escalate a consumer complaint to DTI under RA 7394 if the issue involves misleading subscription enrollment or non-delivery of the paid service. Use chargeback carefully because it may affect account access, but when a charge clearly should not have happened, it is a legitimate tool.

Madmuscles terms and subscription conditions that matter before you subscribe

The clauses that affect your wallet

The terms say that subscriptions renew automatically unless canceled at least 24 hours before the end of the current period. They also say there is no minimum commitment, so you can cancel at any time. That sounds flexible, but the real deadline is still the 24-hour cutoff before renewal.

Free trials follow the same logic. If a trial is active and you do not cancel at least 24 hours before it ends, the paid subscription can begin automatically. That is the line many users miss because they focus on the trial itself and forget the renewal timer.

What happens to your account after cancellation

The terms also say user data may remain unless the account is deleted through the app or website. So if you only cancel billing, your account can still exist. If you want both the subscription and the account gone, you need two separate actions.

Applicable law and dispute resolution are not specified in the verified terms data provided here. That leaves Philippine users relying mainly on payment platform rules, DTI complaint procedures, and general consumer protection under RA 7394 when a dispute appears.

Madmuscles plans and pricing in the Philippines

Current subscription prices

These prices are based on the App Store listing for the Philippines as of March 2026. Actual checkout totals can differ by platform or promo, so compare the final amount before paying.

Which plan costs the most and which saves more

The most expensive recurring option is the 1 Year plan at ₱5,900.00 upfront, while the highest single payment overall is Lifetime Access at ₱7,999.00. The monthly plan at ₱999.00 is the easiest to test, but it is the least cost-efficient over time. Twelve months at the monthly rate would cost ₱11,988.00, so the annual plan saves about ₱6,088.00, or roughly 50.8%.

The 3 Month plan works out to about ₱763.33 per month, and the 6 Month plan about ₱581.67 per month. If you are unsure about sticking with the app, paying less per month on a longer plan only makes sense if you are confident you will actually use it. Otherwise, canceling a shorter plan is often cheaper than chasing a refund later.

Your rights in the Philippines if Madmuscles keeps charging

The laws and agencies that matter

For Philippine users, the main consumer protection law is the Consumer Act of the Philippines or RA 7394. If your issue involves misleading offers, unclear recurring billing, or refusal to address a valid complaint, DTI is the agency most people will deal with for an online subscription dispute.

The research also points to the Philippine Competition Commission as a relevant authority in the wider consumer landscape, but for a practical billing complaint, DTI is the more direct route. For card or e-wallet disputes, BSP rules and your payment provider's dispute process matter more than the app's own support queue.

Cooling-off and withdrawal rights in real life

There is no universal statutory cooling-off period for all online subscriptions in the Philippines. A 7 working day cooling-off period exists for door-to-door or direct sales, but app and website subscriptions do not automatically fall under that simple rule. Some platforms voluntarily offer refund windows, but Madmuscles does not publish a broad Philippines-specific cooling-off promise in the verified data here.

That means your strongest arguments are often factual, not abstract. If the checkout was misleading, if renewal was not properly understood, or if you canceled on time and still got charged, document that and bring it to DTI or your bank.

How to file a complaint

Start with a written complaint to Madmuscles support and attach proof. If that goes nowhere, file a complaint with DTI and include your screenshots, receipts, cancellation proof, and the timeline of events. If money was taken from a card or e-wallet after cancellation, file a transaction dispute with your bank, GCash, Maya, or credit card issuer within 60 days from the statement date where possible.

For DTI, use the agency website and online complaint channels available in the Philippines. For payment disputes, ask specifically for a chargeback or transaction dispute review. Concrete records beat long explanations every time.

Useful authority contacts

For consumer complaints, start here:

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas
• Philippine Competition Commission

If your issue is billing, DTI and your payment provider are usually more useful than waiting for a generic support reply. That is especially true when the renewal date is close and time matters.

What customers say about canceling this fitness subscription

Overall verdict from available reviews

Based on 3 unique reviews in the research set, the cancellation experience looks difficult rather than easy. The sentiment split is 0 positive and 3 negative, with recurring complaints about surprise charges, poor refund outcomes, and confusion around access after cancellation. Local issue data also points to difficulties in canceling and unresponsive support.

To stay fair, Madmuscles does offer direct account cancellation on the web and store-based cancellation on iOS and Android, which is better than services that force phone calls. The problem is execution. Users still report confusion around what they bought, what renews, and whether support will help once a billing problem starts.

Recurring themes and source summary

Individual user experiences

• "I authorized a one-time payment of $19.95 [about ₱1,140] ... they automatically enrolled me in a subscription plan and subsequently billed me $69.99 [about ₱4,000] for a renewal ... I was told I could not have a refund and that their decision was final." (TrustPilot)

• "Beware ... the signup page is very much an attempt at hiding an extra cost ... I was charged £48 [about ₱3,530] for a month and then £49.95 [about ₱3,670] for a coaching subscription I did not agree to." (TrustPilot)

• "Cancelling this service is terrible ... They take money upfront and then delete access ... When you cancel, they offer you more free time to try to keep you from getting a refund." (TrustPilot)

Documents to prepare before and after cancellation

What to save before you cancel

The smartest cancellations are documented before the first click. Save a screenshot of your plan page, the renewal date, and the payment channel. If you later need DTI, BSP, or a bank dispute, those images will matter more than memory.

• Screenshot of My account and My subscription
• Billing date and plan name
• Receipt email or store receipt
• Workout data you want to keep

What to keep for a refund or dispute

For refund requests, collect the transaction ID, amount, payment date, and the exact email address used for sign-up. If you were charged after canceling, keep the cancellation confirmation screen and the bank or wallet entry showing the later charge.

After cancellation, monitor at least the next billing cycle. One extra month of checking can save you from missing a 60 day dispute window with your card issuer or e-wallet provider.

Common cancellation mistakes that cost users money

Using the wrong cancellation channel

If you subscribed through App Store or Google Play, canceling only on the Madmuscles website may not stop store billing. Real example: a user thinks the account page is enough, but the renewal is still active in Apple subscriptions. The fix is simple: match the cancellation path to the original purchase path.

Always identify the merchant on the receipt. Apple and Google receipts usually make this obvious within seconds.

Missing the 24 hour deadline

Madmuscles says you need to cancel at least 24 hours before the trial or current period ends. A common scenario is canceling on the same day the renewal is due and expecting the charge not to go through. Once that deadline is missed, refund chances drop sharply.

Set a calendar alert 3 days before renewal, not 1 hour before. That gives you room if the app glitches or support does not answer.

Expecting a prorated refund for unused days

Many users assume canceling mid-cycle should return the unused portion. The verified policy does not promise that. For web purchases, the billing team reviews refund requests. For Apple and Google, those platforms decide. That is very different from an automatic prorated refund.

If your goal is avoiding the next charge, focus on canceling early instead of relying on a later refund request.

Not saving proof of cancellation

This is one of the most expensive mistakes. If a charge appears after cancellation, support, DTI, or your bank will ask for evidence. Without a screenshot or email confirmation, the case becomes harder.

Right after canceling, take a screenshot that shows renewal is off. Then save the image in cloud storage or send it to yourself by email.

Ignoring retention offers and losing focus

User reviews mention offers of extra months instead of a refund. If you truly want to stop, do not confuse a retention deal with a confirmed refund. A free extension can still leave the core billing issue unresolved if renewal is not properly disabled.

Read each screen carefully and look for final wording such as canceled, renewal off, or expires on a specific date. That is the status that matters.

Quick comparison of all cancellation methods

Method comparison table

What this table really means

The web route is the fastest when you can still access your account. App Store and Google Play are slightly less direct because you need to manage the subscription inside the store settings, but they are still routine once you know where to look. Registered mail is slower, though it gives stronger documentary proof if the case becomes a dispute.

No early termination fee was found in the terms data. That is good news, but it does not replace the 24 hour notice rule before renewal.

What to do right after canceling Madmuscles

Immediate checks for the same day

Right after cancellation, verify that auto-renewal is off and capture the screen. If the system shows an end date, save that too. Then add a calendar reminder for 2 days before that date and another reminder for the expected bank statement date.

If you used Apple or Google, re-open the store subscription page once more to confirm the status changed. Tiny details matter here because a half-finished cancellation is still an active subscription.

Watch your bank, e-wallet, or card statement

Monitor the next statement cycle closely. If an unauthorized or continued charge appears, contact your bank, GCash, Maya, or card issuer and ask for a dispute or chargeback review. In the Philippines, cardholders typically have up to 60 days from the statement date to challenge a transaction, so do not wait too long.

If support has not resolved the issue, file a complaint with DTI under RA 7394 and attach your proof. A screenshot of the canceled status often becomes the key document.

Useful alternatives and links

If you are moving on from Madmuscles, three practical alternatives are Freeletics, Fitbit Premium, and Nike Training Club. Freeletics starts at €4.99 (about ₱310) per month for premium, Fitbit Premium is listed at ₱1,490 per year, and Nike Training Club has a free basic app with optional premium features.

• Madmuscles official website
• Madmuscles help center
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Madmuscles cancellation address and formal contact details

Physical mailing address

If you want to send a formal cancellation notice by mail, use this address:

• AmoApps Limited, 1st Floor, Georgiou Christoforou 8, 2012, Strovolos, Nicosia, Cyprus

Mail is slower than account cancellation, but it can help when you need a paper trail for a dispute. Include your account email, full name, billing amount, and request for written confirmation.

Support contact details

Madmuscles does not publish a support phone number in the verified data, and no live chat is listed. The main support email is [email protected], and the official help page is Madmuscles Help.

If you are close to your renewal date, use more than one channel on the same day. Cancel inside the correct billing platform, then send the email, then save every confirmation you receive.