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Cancellation Konsultamd: Simple Process
What is Konsultamd
Konsultamd as a Philippine telehealth subscription
Konsultamd is a Philippine telehealth and wellness service that lets you speak with licensed healthcare professionals through your phone or the web. It operates under HealthNow, Inc., and its registered office used across official pages is in Mandaluyong City, Metro Manila. The service is built for the local market, with Philippine billing, Philippine support channels, and pricing in pesos on the official site.
The service is not a free-trial app that quietly converts later. Based on the published plan details, Konsultamd sells monthly and annual subscriptions, and the terms say subscriptions auto-renew at the end of each billing cycle unless you cancel before renewal "konsulta.md/terms" (konsulta.md). That matters because many people only notice the renewal after a new charge appears on their card, GCash-linked payment, or app store billing history.
What you are actually paying for
The paid value is fairly clear from the published plan lineup. Subscriptions include unlimited voice consultations on the listed plans, a set number of video consultations depending on plan level, and digital medical tools such as e-prescriptions, e-laboratory requests, and e-med or e-medical certificate support on selected plans "Prices are based on information from KonsultaMD's official website as of March 2026" (konsulta.md).
On the lower end, the Personal Monthly Plan costs ₱69 for 1 member and includes unlimited voice consultations plus 1 video consultation. On the higher end, the Family Annual Plan costs ₱999 and includes 12 months of membership plus 48 video consultations. The truth is, that makes cancellation especially important for annual subscribers, because forgetting to stop auto-renewal can mean a much larger charge than a monthly plan.
How Konsultamd works in the Philippines
Konsultamd is designed for users in the Philippines, and the official support details are local and practical. Customer support is listed as available 24/7 through phone at (02) 7798 8000, email at [email protected], and chat through the Concierge section in the app (konsulta.md). That gives you more than one route if the app cancellation flow is unclear.
There is no published free trial in the terms, and no official cooling-off period is spelled out for the subscription itself. So what most people signed up for is a recurring paid plan, monthly or annual, that continues until they stop it before the next billing date. If you only needed a short stretch of teleconsult access, that business model can catch you off guard, which is why some users start looking for alternatives like mWell, HealthNow, or Medgate Philippines right after canceling.
How to cancel Konsultamd without getting charged again
Do these checks before you tap cancel
A lot of frustration starts when users cancel but cannot prove when they did it. Before doing anything, open your account and note your exact plan, your billing cycle, and the channel you used to subscribe. Take screenshots of the plan page, the renewal date, and any active membership screen. This matters because Konsultamd subscriptions auto-renew every billing cycle unless canceled before renewal (konsulta.md).
Also save anything you may need later, especially consultation records, prescriptions, lab requests, and email receipts. Konsultamd says user data may be retained for a period required by law or for legitimate business purposes after cancellation, but it does not publish a simple consumer-facing timeline for deletion "user data may be retained for a period" (konsulta.md). If a prescription was issued recently, download or screenshot it before ending the subscription.
- Screenshot your current plan name and renewal date
- Check whether you subscribed on the website, App Store, or Google Play
- Save receipts, consultation history, and e-prescriptions
- Record the last four digits of the card or wallet used
Cancel through the website or your account page
If you subscribed directly with Konsultamd, the cleanest route is the website account area. The official path is to log in on the KonsultaMD website, go to Account Settings or Subscription Management, choose Cancel Subscription, and follow the on-screen instructions (konsulta.md). In practical terms, look for a path close to Account Settings > Subscription Management > Cancel Subscription.
Once you submit the cancellation, do not stop at the last click. Wait for a confirmation screen or email, then save it. If no email arrives within a short time, take a screenshot of the final page and contact support the same day through the FAQ help page at Konsultamd FAQ and help. Users in the Philippines have reported difficulties canceling through the app interface, so proof matters.
Cancel through App Store or Google Play if that is where you subscribed
If your payment goes through Apple or Google, canceling inside the Konsultamd app may not be enough. On iPhone or iPad, open Settings, tap your name, tap Subscriptions, choose KonsultaMD, then tap Cancel Subscription and confirm (konsulta.md). On Android, open Google Play Store, open the menu, tap Subscriptions, choose KonsultaMD, then tap Cancel Subscription and confirm (konsulta.md).
This is one of the most common mistakes I see with app-based services in the Philippines. People remove the app or send an email, but the recurring charge stays active in App Store or Google Play because the store controls the billing. Heads up: if your receipt came from Apple or Google, cancel there first, then keep the store confirmation screenshot.
Use phone, email, chat, or registered mail if you need a paper trail
If the self-service flow fails, contact support right away. Konsultamd lists phone support at (02) 7798 8000, email at [email protected], and chat through the Concierge section in the app, with support available 24/7 (konsulta.md). In your message, include your full name, registered mobile number or email, plan name, billing date, payment channel, and a direct request such as "Please cancel my subscription before the next renewal and confirm by email."
You can also send a written cancellation notice to the company address in Mandaluyong City if you want a stronger record. Some users now use digital registered-letter services such as Postclic because they generate timestamped proof of sending, delivery, and opening without a trip to the post office. Postal mail is not the fastest option, but it can help if you are preparing a refund claim, DTI complaint, or charge dispute.
What changes after you cancel your membership
Your access usually continues until the end of the paid cycle
Konsultamd states that users are committed for the duration of the billing cycle, whether monthly or annual, and subscriptions renew automatically unless canceled before the renewal date (konsulta.md). In plain terms, if you cancel a monthly plan on March 10 and your next billing date is March 25, you should usually keep access until March 24, then the renewal should stop.
The company does not publish a consumer-friendly line saying access ends immediately after cancellation, so the practical expectation is end-of-cycle access, not instant shutdown. Even so, save your consultation documents before the cycle ends. If you depend on the app for follow-up records, waiting until the last day is risky.
If you do nothing, auto-renewal continues
This is the part that causes repeat charges. The terms say subscriptions are set to auto-renew at the end of each billing cycle, and users will be notified prior to renewal and can manage or cancel through the app or website (konsulta.md). If you ignore that renewal and your card or store payment method is still active, the charge can post again on the next cycle.
There is also a data angle to think about. Konsultamd says user data may be retained after cancellation for legal or legitimate business reasons (konsulta.md). If you want more detail on data retention or account closure, ask support in writing at the time of cancellation so you have a dated reply.
Konsultamd refund rules and the reality for Philippine users
General refund policy and where users get stuck
Many users get frustrated here because cancellation and refund are not the same thing. Konsultamd says refunds are handled on a case-by-case basis, and users can request one by calling (02) 7798 8000 or emailing [email protected] in one published policy, while the current support email listed in the FAQ is [email protected] (konsulta.md). That mismatch alone is a good reason to contact both phone and the current support email if money is involved.
Based on the published wording, there is no promise of an automatic pro-rated refund for the unused portion of a monthly or annual subscription. That means if you cancel halfway through an annual plan, you should expect the renewal to stop, but not assume the remaining months will be refunded. The company reviews billing errors individually, and you may be asked for screenshots, receipts, or transaction references.
Special rule for at-home services and the ₱1,000 fee
There is one very specific refund rule that is easy to miss. If you cancel At-Home Lab Tests or At-Home Medical Services at least 8 hours before the scheduled appointment, payment is refunded within 1 to 2 hours after the request (konsulta.md). If you cancel less than 8 hours before the appointment, the payment is non-refundable and a cancellation fee of ₱1,000 applies.
That ₱1,000 fee applies to those at-home scheduled services, not to ordinary subscription cancellation based on the published data. For regular subscription plans, no early termination fee is specified. So if you are only ending a monthly or annual membership, the key issue is usually renewal timing, not a cancellation penalty.
How to request a refund and when chargeback makes sense
Start with a short written request that includes the date, amount, payment channel, and reason. Attach screenshots of your cancellation confirmation, billing receipt, and account page. Use phone support at (02) 7798 8000, email [email protected], and if relevant, the in-app Concierge chat, all listed as available 24/7 (konsulta.md). If your case is a billing error, say that plainly in the subject line.
If you were charged after canceling, keep your proof and contact your bank, credit card issuer, GCash, or Maya. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP rules. If the issue is a consumer complaint about an online subscription, DTI can also step in under the Consumer Act or RA 7394. Chargeback is the last resort, but it is absolutely worth considering when you have a cancellation screenshot and a continued charge.
Terms and subscription conditions that matter before renewal day
The clauses that affect your wallet
The key clause is auto-renewal. Konsultamd says subscriptions renew automatically at the end of each billing cycle and users can manage or cancel through the app or website "subscriptions are set to auto-renew" (konsulta.md). In practice, this means monthly and annual plans keep rolling unless you stop them before the next charge date.
The terms also say users are committed for the duration of the billing cycle, and no free trial period is offered (konsulta.md). That is useful because it removes one common trap seen in other apps. You are not dealing with a hidden free-trial conversion here, but you are dealing with a recurring plan that can renew if you forget the date.
Law, disputes, and data after cancellation
The terms say Philippine law applies, and disputes are resolved through arbitration in accordance with Philippine laws, with users submitting to the courts in the Philippines for legal actions (konsulta.md). For ordinary consumer complaints, most people will not jump straight into arbitration. They will usually start with support, then DTI, then the payment provider if a charge is disputed.
On data, Konsultamd says user information may stay on record for a period required by law or legitimate business purposes (konsulta.md). Since the company does not publish a simple retention timetable for canceled users, ask for clarification in writing if you want account closure details, especially if your account includes medical history or sensitive health records.
Konsultamd plans and pricing in the Philippines
Current subscription prices
Plan | Price | Billing period | Main features |
|---|---|---|---|
Personal Annual Plan | ₱499 | Annual | 12 months, unlimited voice, 12 video |
Partner Annual Plan | ₱799 | Annual | 12 months, unlimited voice, 24 video |
Family Annual Plan | ₱999 | Annual | 12 months, unlimited voice, 48 video |
Personal Monthly Plan | ₱69 | Monthly | 1 member, unlimited voice, 1 video |
Partner Monthly Plan | ₱99 | Monthly | 2 members, unlimited voice, 2 video |
These prices were listed on the official website as of March 2026 (konsulta.md). The cheapest recurring plan in the published list is the Personal Monthly Plan at ₱69, while the highest listed plan is the Family Annual Plan at ₱999.
Which plans give better value and when canceling makes sense
If you compare annual against monthly, the Personal Annual Plan at ₱499 works out to about ₱41.58 per month, clearly lower than ₱69 monthly. The Partner Annual Plan at ₱799 is also cheaper over 12 months than paying ₱99 every month. So if you genuinely use consultations year-round, annual pricing is better value.
The flip side is commitment risk. Annual plans are cheaper per month, but they create a bigger renewal hit if you forget to cancel in time. If you only signed up for a short medical need, the monthly plans are more flexible even if the per-month cost is higher. No separate early termination fee is specified for standard subscriptions in the published terms data.
Your rights in the Philippines if cancellation or refund goes wrong
What Philippine consumer rules mean for a Konsultamd user
In the Philippines, subscription issues are generally handled under the Consumer Act of the Philippines or RA 7394, with DTI as the main consumer authority for this type of complaint. There is no universal statutory cooling-off rule for all online subscriptions. The research data also says Konsultamd does not specify a cooling-off period in its own terms, so you should not assume you can cancel and automatically get money back after purchase.
There is a 7 working day cooling-off period in door-to-door or direct sales situations, but that is not the standard setup for a telehealth app subscription. For online services like Konsultamd, the practical right you do have is to withdraw from future renewals by using the app or website cancellation process. If you were billed in error, RA 7394 and DTI complaint channels become more useful than arguing about a cooling-off rule that may not apply.
How to file a complaint with DTI or escalate a payment dispute
If support does not fix the issue, prepare a short complaint file with your name, account email, date of cancellation, screenshots, official receipts, and statement copy showing the charge. Then file with DTI through its consumer complaint channels and clearly state that this is an online subscription billing issue under RA 7394. Mention the steps you already took with Konsultamd and attach the evidence.
If the problem is an unauthorized or continued card charge, contact your bank, credit card issuer, GCash, or Maya as soon as the charge appears. BSP rules typically allow around 60 days from the statement date for card disputes. That is why your cancellation screenshot is gold. It shows the bank that you did your part before the charge posted.
Useful authority contacts for Philippine users
For consumer complaints, DTI is the public authority named in the research data. For banking and payment disputes, BSP is relevant if your bank or issuer does not handle the chargeback properly. Since this guide focuses on verified service links, use the official Konsultamd help page for the company side and the official DTI website for public complaint channels.
What users say about the cancellation experience
Overall verdict based on available signals
Based on the available data, cancellation looks manageable on paper but can feel difficult in real use. The official steps are short, yet local issue tracking shows that some users report trouble canceling through the app interface, and support quality is a recurring pain point. The review set provided also shows a harsh trend: 0 positive and 5 negative reviews out of 5, all centered on customer service problems.
To be fair, the review examples supplied are labeled from Converge ICT rather than Konsultamd itself, so they are not a clean product-rating sample for this health service. Still, they are useful as warnings about what bad support feels like when a company is slow to answer. If your cancellation is urgent, do not rely on one channel only.
Recurring themes and source summary
Theme | Frequency | Typical example |
|---|---|---|
Slow support | High | No reply to follow-ups |
Confusing updates | Medium | Different answers each time |
App difficulty | Medium | Hard to find cancel flow |
Source | Rating | Number of reviews |
|---|---|---|
Converge ICT | 1/5 trend | 5 |
- "Worst customer service ever. Been contacting them through emails and their Click2call service. There have been no response on my emails and once connected to an agent via Click2call, they'll put you on..." (Converge ICT)
- "I lost connection since April 14th and it's been two weeks of repeated follow-ups. Support doesn't even know if it's an outage or if it's an isolated issue since they keep on saying different things..." (Converge ICT)
- "Still no internet access since last friday the day we installed and pay for the plan, till today monday May 12, 2025. No action, no updates no nothing, nada, zeeeerroooo. Better give back our money." (Converge ICT)
Since only negative reviews were provided, that is the honest picture of the sample. The balancing point is that Konsultamd does publish multiple support channels and a clear basic cancellation path on paper, which is better than services that hide the cancel option entirely.
Your documentation checklist before and after cancellation
What to save before you cancel
Before canceling, save the records that are painful to rebuild. For Konsultamd, that means screenshots of your active plan, renewal date, recent consultation details, e-prescriptions, e-laboratory requests, and official receipts. If you ever need a refund review for a billing error, these files can shorten the back-and-forth with support.
- Screenshot of Account Settings or Subscription Management
- Screenshot of the renewal or billing date
- Official receipt or app store receipt
- Prescription and consultation records
What to keep for refunds and disputes
For a refund request, keep the transaction ID, date, amount, and payment method. If the issue involves At-Home Lab Tests or At-Home Medical Services, save the appointment schedule because the 8-hour rule and the ₱1,000 late cancellation fee depend on that exact timing (konsulta.md).
After cancellation, keep the confirmation email or final screen capture and monitor your payment statement for at least one more billing cycle. If a charge appears after cancellation, you will need those screenshots for Konsultamd support, DTI, or your bank.
Common mistakes that lead to extra charges or failed refunds
Using the wrong cancellation channel
The most common mistake is canceling in the wrong place. If you subscribed through App Store or Google Play, deleting the app or emailing support may not stop the store billing. A real-world example is a user who taps cancel inside the app, sees no renewal warning, then gets charged again because the Apple or Google subscription stayed active.
The fix is simple. Match the cancellation channel to the billing channel. Website purchase means website account cancellation. App store purchase means App Store or Google Play cancellation.
Waiting until the last minute on scheduled services
This matters most for At-Home Lab Tests or At-Home Medical Services. If you cancel less than 8 hours before the appointment, the booking is non-refundable and the fee is ₱1,000 (konsulta.md). A lot of users only discover that after trying to reschedule late in the day.
The safer move is to cancel as soon as your plans change. If the appointment is tomorrow morning, do not leave the request for late tonight. Take note of the exact hour because the fee rule is based on timing, not just the date.
Assuming cancellation means automatic refund
Many people think stopping the renewal also means getting money back for unused days. Konsultamd does not promise that for standard subscriptions. Refunds are handled case by case, and billing errors are reviewed individually (konsulta.md).
That means your message should be specific. Do not just say "I canceled, please refund." Say "I canceled on March 12 before renewal, but I was charged ₱69 on March 15. Attached are my confirmation screenshot and receipt." A factual request is much easier to process.
Failing to keep proof when support is slow
Support delays are a recurring complaint pattern in the broader review sample and in local issue notes about cancellation difficulty. If you do not save screenshots, it becomes your word against a billing log. This is where many refund requests fall apart.
Always keep the final confirmation page, the date and time, and the email thread. If support does not respond fast, your evidence will still be strong enough for DTI or a bank dispute.
Cancellation methods compared side by side
Quick comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | ₱1,000 only for late at-home service cancel | Easy |
App Store (iOS) | Before next billing | ₱1,000 only for late at-home service cancel | Medium |
Google Play (Android) | Before next billing | ₱1,000 only for late at-home service cancel | Medium |
Registered mail | 5-10 business days | ₱1,000 only for late at-home service cancel | Higher but best proof |
Key takeaway for choosing a method
The website account route is usually the fastest for direct subscribers, while App Store and Google Play are mandatory if those stores handle your billing. Registered mail is slower, but it creates a strong paper trail if your case is headed toward a complaint or payment dispute.
No single method fits everyone. The right choice depends on where you subscribed, how close you are to renewal, and whether you need extra proof for a refund or chargeback case.
After cancellation: what to verify in the next 60 days
Immediate checks right after you cancel
Right after canceling, verify three things on the same day. Check whether you received a confirmation email, check whether the subscription page now shows canceled or expires on a specific date, and save a screenshot. Then add a calendar reminder for 2 days before the next expected billing date just in case the cancellation did not stick.
If the page still shows active renewal after you submitted the request, contact support immediately through phone, email, and chat. Since support is listed as 24/7, there is no reason to wait several days before following up (konsulta.md).
Watch your statements and know when to dispute
Monitor your credit card, debit card, GCash, Maya, or app store purchase history through the next billing cycle. In the Philippines, if an unauthorized or continued charge appears, you can request a chargeback from your bank or e-wallet provider, and cardholders typically have up to 60 days from the statement date to dispute the transaction under BSP rules.
For consumer complaints tied to online subscriptions, DTI is the public authority under RA 7394. Your strongest bundle of evidence is simple: cancellation screenshot, confirmation email, receipt, and statement entry showing the charge after the cancellation date.
Alternatives and useful links
If you still want telehealth after canceling, mWell is a broad all-in-one option with consultations, diagnostics, and medicine delivery. HealthNow focuses on virtual consultations and medical record access, while Medgate Philippines is another 24/7 telemedicine option. These are worth checking if you canceled because of plan fit rather than because you no longer need care.
Where to send a written cancellation notice
Physical mailing address for formal notices
If you want to send a formal written notice, use the registered office associated with HealthNow, Inc. that appears across official pages for contact and privacy matters:
- 3rd Floor, Globe Telecom Plaza 2, Pioneer Street corner Madison Street, Mandaluyong City, Metro Manila, 1550, Philippines
This route is slower than canceling online, but it can help when you want a dated paper trail for a refund dispute, DTI complaint, or bank chargeback. If you mail a notice, include your account email, mobile number, plan name, request date, and a direct sentence asking the company to cancel before the next billing cycle and confirm by email.
When online cancellation is still the better move
For most users, online cancellation is still the practical first step because the official process is built around the website, app stores, and support channels. Use postal mail when the account flow is broken, when support is not responding, or when you want stronger documentary proof.
If you do both, that is fine. Cancel online first to stop the renewal fast, then send a written notice if the case turns into a billing dispute. That combination gives you speed and proof, which is usually the best way to avoid one more unwanted charge.
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Written by Isabela Rivera
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.
FAQ
Before canceling, check your current plan, billing cycle, and the channel you used to subscribe. Take screenshots of your plan and renewal date to have proof of your membership.
To cancel via the website, log in to your Konsultamd account, navigate to Account Settings or Subscription Management, select Cancel Subscription, and follow the on-screen instructions. Save the confirmation email or screenshot.
If you subscribed through the App Store or Google Play, you need to cancel your subscription directly in those platforms. For iOS, go to Settings > Subscriptions; for Android, open Google Play Store > Subscriptions.
After cancellation, your access to Konsultamd services usually continues until the end of your current billing cycle, so you can still use the service until that date.
Yes, if you encounter issues, you can contact Konsultamd support via phone at (02) 7798 8000, email at [email protected], or send a registered mail for a paper trail.