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Cancellation Skyfluence Beauty: Easy Method
What is Skyfluence Beauty
How the service works
Skyfluence Beauty is a subscription-based beauty and wellness service focused on personalized skincare and makeup guidance. Publicly available information points to a digital model rather than a physical product subscription, which means you are mainly paying for access to advice, tasks, and guided beauty plans instead of devices or salon visits.
Here is the truth: the company is not very transparent online. No verified public source in the research set shows a founding year, parent company, user count, or a clear headquarters page. What is confirmed is a support page at Skyfluence contact support, a support email, and a phone number, which is enough to pursue cancellation if you are being billed.
What users appear to pay for
The service appears to center on personalized beauty routines, curated recommendations, and guided tasks completed over a set period. Research data mentions weekly, monthly, quarterly, and annual access structures tied to completing tasks for at least 4, 10, 30, and 45 days respectively, which suggests a coaching-style subscription rather than a simple content library.
Verified pricing data available for this guide lists two recurring offers: a Trial Plan at $9.99 (₱10)* per month and a Standard Plan at $55.00 (₱55)* per month. Several user complaints mention moving from a low-cost trial to a much higher charge, so if you signed up for the trial, check whether it rolled into the standard membership after the initial period.
Availability and payment reality in the Philippines
For users in the Philippines, there is no verified sign of local language support, local customer service hours, or Philippine billing pages. The available support details are international: email at [email protected] and phone at +1 (725) 900-7725. That matters because response times may be slower and time zone differences can affect when you get an answer.
There is also no verified sign of direct GCash or Maya billing on the official support page. In practice, many Filipino users may see charges through a card, debit card, or another online payment method linked to the original checkout. Heads up: if the website is hard to access or the content looks incomplete, that matches reported issues about website functionality and support contact problems.
How to cancel Skyfluence Beauty without getting billed again
Checks to do before you cancel
Many users get frustrated because they think they canceled, then a new charge appears on the next billing cycle. Based on 5 out of 5 negative cancellation-related reviews in the research set, your safest move is to collect proof before touching anything. Take a screenshot of your current plan name, the price, the billing date, and any cancellation request form you submit.
Open your email inbox and search for Skyfluence, [email protected], receipt, membership, plan, and trial. You want the original welcome message, any invoice, and the last billing notice. If you were charged $9.99 (₱10)* and later $55.00 (₱55)* or about $55.53 (₱56)* as mentioned in user complaints, save those transaction records now because they can support a refund request or a bank dispute later.
Cancel through the website support form
There is no verified self-service account cancellation path in the research data, and one review explicitly says cancellation could not be done from the user account. So the most concrete web path available is the support page: open the Skyfluence contact form, enter your account details, and write a short direct cancellation request.
Use clear wording such as: “Please cancel my Skyfluence Beauty subscription immediately and confirm that auto-renewal is turned off before my next billing date.” Add your full name, signup email, last 4 digits of the payment card if relevant, the amount charged, and the date of the last charge. After sending the form, take a screenshot of the completed submission page and save the timestamp.
If you can still log in, check any menu that looks like Account, Billing, Membership, Subscription, or Settings. Since verified data does not confirm a working self-cancel button, do not assume closing the browser or deleting your account stops billing. You need written confirmation that the subscription itself is canceled.
Cancel by email or phone
Email is one of the most important channels here because it creates a paper trail. Send your request to [email protected] with a subject like “Cancel subscription before next billing.” In the message, include the email tied to the account, the exact amount billed, and a sentence asking for written confirmation that recurring charges have ended.
The phone number listed in the support data is +1 (725) 900-7725. Hours are not specified, so call during Philippine evening hours if you want a better chance of reaching a US-based line during business time. If someone answers, ask them to send a cancellation confirmation by email while you are on the call. If they do not send it, treat the call as incomplete and follow up by email the same day.
- Use the same email address that was used to sign up
- State the exact plan amount such as $9.99 (₱10)* or $55.00 (₱55)*
- Ask for two things: cancellation confirmation and no further billing
- Save screenshots of sent emails and any reply
Postal cancellation if online support is failing
If the website is not working or email replies do not come, you can send a cancellation letter to the postal address publicly associated with the service. For Filipino users who want stronger proof, registered mail can help because you can keep the mailing receipt and delivery record. Some people now use digital registered letter services such as Postclic as a simpler alternative, since they provide timestamped proof of sending and receipt.
Do not wait until the day of renewal to mail it. Give it 5 to 10 business days based on the practical timeline in this guide. Include your name, account email, billing amount, last charge date, and a short sentence saying you are canceling effective immediately and revoking permission for future recurring charges.
After you cancel, here is what usually happens
Access to your plan and content
Skyfluence Beauty does not clearly publish a post-cancellation access policy in the verified source provided. In services like this, the usual pattern is that access continues until the end of the current paid billing period, then stops at renewal. If your charge posted on March 12 and you cancel on March 20, your access may continue until the next billing date, but this is not clearly stated by the company.
Because the company does not spell this out, do not rely on continued access. Download or screenshot any routines, progress notes, or beauty recommendations you want to keep before you submit the cancellation request. This matters more here because some users also reported website functionality problems and missing content.
What happens if you do nothing
If you do not cancel, the practical assumption is auto-renewal on the next billing date. That risk is very real in this case because user complaints describe a $9.99 (₱10)* trial being followed by a $55.53 (₱56)* charge after repeated cancellation requests. Even without a published Terms page in the research set, repeated billing complaints show the renewal system is active.
Just a reminder: deleting emails, uninstalling an app, or stopping use of the service does not cancel billing. The review data includes people who said they never used the service and were still charged. The only thing that counts is a confirmed cancellation.
Your account data and records
No verified data retention policy was found in the research set. That means you should assume your account details, support emails, and billing history may remain on the company side even after cancellation, while your user-facing content access may stop when the subscription ends.
Before canceling, save your invoices, screenshots of your profile, and any personalized routine details. If a refund or charge dispute becomes necessary within 60 days of your card statement date, those records are much more useful than trying to reconstruct events later.
Refunds, denied requests, and charge disputes for Skyfluence Beauty
What is known about refunds
No verified Terms of Service refund clause was found in the research data. So there is no clear published promise of prorated refunds, trial refunds, or automatic reimbursement after cancellation. That lack of clarity is a problem, especially because review sentiment is 0 positive and 5 negative, with several complaints focused on continued charges and refused refunds.
Based on those complaints, refund success appears weak. One user wrote, “I have never used the app or service and I requested to cancel my $9.99 trial membership several times yet I was charged an additional $55.53 well after the submission of my request to cancel! The customer service was unhelpful and refused to issue a refund.” (TrustPilot)
Your rights in the Philippines if you were billed unfairly
In the Philippines, the Consumer Act of the Philippines or Republic Act No. 7394 gives you a basis to complain about unfair or misleading sales practices. There is no general cooling-off period for all online subscriptions, so you usually cannot rely on a broad automatic cancel-and-refund right just because you changed your mind. Some transaction types, such as certain unsolicited or door-to-door sales, may have a 7-day cooling-off period, but that is not the standard rule for digital subscriptions.
For Skyfluence Beauty, the practical point is simple: if you canceled before renewal and still got charged, or if the service was misrepresented, you can escalate. DTI handles consumer complaints, and if the issue involves card or e-wallet charges, your bank, GCash, Maya, or card issuer can investigate unauthorized or continued billing.
How to ask for a refund step by step
Send the request by email to [email protected] and through the support form at the contact page on the same day. Put the amount, date, and reason in one message: canceled before renewal, charged after cancellation, duplicate charge, or service inaccessible. Ask for a refund to the original payment method and request a written answer within 5 business days.
Attach your strongest proof: cancellation screenshot, email timestamp, charge screenshot, and the last 4 digits of the card or wallet reference number. If there is no answer, follow up once after 3 business days and again after 7 business days. After that, move to a formal bank or wallet dispute rather than waiting forever.
When to use a chargeback in the Philippines
If the charge looks unauthorized or continued after cancellation, contact your bank or wallet provider and ask for a chargeback or transaction dispute. Under BSP-related dispute practice in the Philippines, cardholders typically have up to 60 days from the statement date to question a transaction. That window is short, so act quickly.
If you paid by card, call the issuer and say the merchant kept charging after cancellation. If you used GCash or Maya through a linked card or payment flow, report the transaction in the app and by customer support. Keep your cancellation confirmation screenshots because they are the difference between a weak case and a strong one.
Skyfluence Beauty plans and pricing
Current recurring plans listed in verified research
Plan | Price (USD / PHP) | Billing period |
|---|---|---|
Trial Plan | $9.99 (₱10)* | Monthly |
Standard Plan | $55.00 (₱55)* | Monthly |
Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP. Check the official website for exact local prices.
Which plan costs more and what to watch for
The Standard Plan is far more expensive than the Trial Plan. Based on the verified figures, the jump is from $9.99 (₱10)* to $55.00 (₱55)* per month. That is the price change you should watch for on your statement if you started with a trial offer and forgot to cancel in time.
Research text also mentions weekly, monthly, quarterly, and annual access structures tied to task completion, but those versions do not have verified prices in the source set. So if your invoice shows a plan name not listed in the table above, rely on the exact amount on your receipt rather than assuming all memberships follow the same pricing pattern.
Value for money and hidden cost risk
For most users worried about cancellation, the main pricing issue is not whether the service is cheap. It is whether the trial converts cleanly and whether support responds before the next billing date. Review data suggests the bigger risk is being charged again after trying to leave, not hidden setup fees or a published cancellation penalty.
No cancellation fee was found in the available Terms data. That is good news, but it does not solve the bigger issue of disputed recurring charges. If you no longer use the service, paying even $9.99 (₱10)* for one extra month is frustrating, and paying $55.00 (₱55)* after a failed cancellation request is much worse.
Your rights in the Philippines when Skyfluence Beauty will not cancel properly
Laws that matter for this kind of subscription
For Filipino consumers, the key law is the Consumer Act of the Philippines, Republic Act No. 7394. In plain language, it protects buyers against deceptive, unfair, or misleading sales and helps when a merchant does not deliver what was promised. If Skyfluence Beauty keeps charging after a valid cancellation request or if the offer was presented unclearly, that can support a complaint.
The law does not create a blanket cooling-off period for every online subscription. That means you usually need to rely on the facts of your case: when you canceled, what you were promised, what amount was charged, and whether the company responded. Your screenshots and billing evidence matter more than general arguments.
Withdrawal and cancellation reality in the Philippines
There is no general nationwide rule saying every digital subscription can be canceled within 7 or 14 days for a guaranteed refund. Some specific sales situations may include a 7-day cooling-off period, but not as a standard rule for all online beauty subscriptions. For Skyfluence Beauty, the practical route is cancellation before renewal and a fast complaint if billing continues.
If you subscribed to a trial and then got converted to a higher-priced plan, your strongest argument is usually not “I changed my mind.” It is “I canceled before renewal” or “the recurring billing was unclear.” That is the kind of evidence DTI and payment providers can evaluate.
How to file a complaint
Start with the merchant. Email [email protected], use the support form, and give them 3 to 7 business days to answer. If there is no action, gather your proof and file a consumer complaint with DTI. Include your name, contact details, merchant name, dates, amount charged, and copies of receipts and cancellation messages.
If the charge is on a card or wallet, file a dispute with the payment provider at the same time. DTI deals with the consumer issue under RA 7394, while the bank or wallet provider handles the transaction dispute. Doing both often works better than waiting for one side to solve everything.
Useful authorities and what they do
- Department of Trade and Industry - handles consumer complaints for online subscription disputes under RA 7394
- Bangko Sentral ng Pilipinas - relevant for card and payment dispute escalation
- Your bank, card issuer, GCash, or Maya - handles chargebacks and unauthorized billing claims
- Skyfluence support - [email protected] and +1 (725) 900-7725
What customer reviews say about Skyfluence Beauty cancellation
Bottom line from the available reviews
The verdict is blunt: cancellation looks difficult, not smooth. The review set shows 0 positive and 5 negative unique reviews, with recurring complaints about charges continuing after cancellation, weak customer support, and refund requests going nowhere. In the Philippines, that matches the local issues already flagged in research: users report difficulty contacting support and trouble with the website itself.
To stay fair, there are no verified positive cancellation reviews in the source set, so this section cannot pretend the process is balanced when the evidence is not. The positive side, if any, is that the service does publish an email address, phone number, and support page, which at least gives users channels to document their requests.
Recurring themes in user feedback
Theme | Frequency | Typical example |
|---|---|---|
Charged after cancel | 2 reviews | Billing continued |
Hard to cancel | 2 reviews | No account option |
Refund problems | 1 review | No response |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1 out of 5 | 5 reviews |
Individual review excerpts
- "I tried several times to cancel my membership and they would send me a cancellation confirmation and I would get charged again. Now I have to cancel my card just to get them to stop charging me." (TrustPilot)
- "I tried to cancel it online, but it’s impossible to do it from the user account, you have to contact them. They make the cancellation process difficult on purpose." (TrustPilot)
- "I contacted them by email and did not receive a response, still waiting for my refund." (TrustPilot)
Your documentation checklist before and after cancellation
What to save before sending the request
Before you cancel, save a screenshot of your active plan, your billing date, and the amount charged. If your statement shows $9.99 (₱10)* or $55.00 (₱55)*, capture the full entry with the transaction date. Also save your account email and any membership number if one appears in invoices.
If the website still loads, capture the account dashboard and any Billing or Subscription page. This becomes useful if support later says no account existed or no cancellation was submitted. It takes 2 minutes and can save weeks of back-and-forth.
Documents for a refund or dispute
- Cancellation request screenshot with date and time
- Sent email to [email protected]
- Charge screenshot from bank, GCash, Maya, or card app
- Any reply from support confirming cancellation
- Original welcome email or trial signup message
What to keep after cancellation
After you receive confirmation, save the message in at least two places, such as your inbox and cloud storage. Take another screenshot showing the date clearly. If support confirms cancellation but your bank is charged again later, that message becomes your strongest evidence.
Set a calendar reminder 3 days before the next expected billing date and another on the exact date itself. Check your statement on both dates. This simple step catches continued billing early, while you are still well within the 60-day dispute window most banks use.
Common Skyfluence Beauty cancellation mistakes that can cost you money
Mistakes users make most often
A very common mistake is assuming that not using the service means it will stop billing. One review said the user never used the app or service and still got charged, including a higher follow-up amount. If you signed up, you must cancel the subscription itself, not just stop logging in.
Another mistake is relying on a phone call alone. Since support hours are not specified for +1 (725) 900-7725, you may not reach anyone, and even if you do, verbal promises are weak proof. Always follow up by email and keep the sent message.
A third mistake is waiting until the billing date. If renewal is tomorrow and you send a cancellation request tonight, there may not be enough time for support to process it. Send the request several days before the next charge whenever possible and save the timestamp.
How to avoid the expensive scenarios
Do not assume there is a cancel button inside the account. One TrustPilot review says online account cancellation was impossible, which matches the lack of a verified self-service path in the research data. Go straight to the support form and email if you cannot clearly see a working subscription cancellation page.
Do not expect an automatic refund just because you canceled. No verified refund policy was found, and negative reviews suggest refunds are not easy to obtain. Ask for the refund explicitly, give the amount and date, and set your own follow-up timeline of 3, 7, and 10 business days.
Do not throw away payment evidence after cancellation. Some users say they received a confirmation but were charged again anyway. If that happens to you, your best defense is the full record: confirmation message, card statement, and a screenshot of the cancellation request.
Skyfluence Beauty cancellation methods compared side by side
Comparison table
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web / account | Before next billing | No specified fee | Easy if available |
App Store (iOS) | Before next billing | No specified fee | Medium, menu-based |
Google Play (Android) | Before next billing | No specified fee | Medium, menu-based |
Registered mail | 5-10 business days | No specified fee | Higher, best proof |
Key takeaway
The fastest route is usually the web support form plus email on the same day. Registered mail gives stronger proof if support is unresponsive, but it is slower. App Store and Google Play methods are only relevant if your subscription was bought through those stores, and the available research does not clearly confirm that for Skyfluence Beauty.
Here is the thing: because the biggest complaint is continued billing after cancellation, the best method for your situation is the one that gives you the strongest evidence fastest. For most users, that means using more than one channel at once instead of trusting a single request.
What to do after canceling so the charges really stop
Immediate checks in the next few days
Right after canceling, look for a confirmation email and save it. If none arrives within 24 hours, send a follow-up email quoting the date and time of your first request. Also take a fresh screenshot of your account page in case the subscription still appears active.
Three days before the next billing date, inspect your bank or card app. On the billing date, check again. If a charge posts despite confirmation, contact the merchant immediately and start a card or wallet dispute the same day so you stay within the usual 60-day dispute period from the statement date.
Chargeback, monitoring, and alternatives
If an unauthorized or continued charge appears, contact your bank, GCash, Maya, or credit card issuer and request a dispute. You can also bring the consumer side of the issue to DTI under RA 7394. Send screenshots of your cancellation confirmation, the amount charged, and the timeline showing you canceled before renewal.
If you are leaving because you want simpler beauty shopping instead of a subscription headache, these options are easier to manage in the Philippines: Beauty Bar with products from around ₱100 to ₱5,000, Watsons Philippines from around ₱50 to ₱3,000, and SM Beauty from around ₱100 to ₱10,000. They are retail options rather than subscription coaching services, which makes billing more straightforward.
Useful links
Skyfluence Beauty cancellation address and contact details
Postal address for written cancellation
If you want to send a written cancellation because support is not replying, use this mailing address:
- PO Box 786, Middlesex, GB
Write your full name, the account email, the amount billed, and the date of your cancellation request. Ask for written confirmation that auto-renewal is turned off and no further charges will be made.
Direct contact details
These are the support details available in the verified research. There is no live chat listed, and support hours are not specified, so email and the website form are usually the most practical channels for Filipino users.
- Email: [email protected]
- Phone: +1 (725) 900-7725
- Support page: Skyfluence contact page
- Live chat: No live chat available
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Written by Miguel Villanueva
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Skyfluence Beauty subscription, collect proof of your current plan, including screenshots of your billing details and any cancellation requests. Use the support form on their website or email [email protected] to submit your cancellation request.
After submitting your cancellation request via email or the support form, ensure you receive written confirmation that auto-renewal is turned off. Keep a record of all correspondence for your reference.
If you are still being billed after cancellation, gather all relevant transaction records and contact Skyfluence Beauty's support via email at [email protected] or consider disputing the charge with your bank.
Yes, include your account email, the amount charged (e.g., $9.99 or $55.00), and request written confirmation of cancellation and no further billing. This ensures clarity and a paper trail.
If you do nothing, your subscription will continue to auto-renew, and you may incur charges. It's crucial to cancel before the next billing cycle to avoid unwanted fees.