Cancellation Snorelab: Easy Method

What is Snorelab

What the app does and who runs it

SnoreLab is a sleep tracking app focused on one job: recording and analyzing snoring. It is operated by Reviva Softworks Ltd, and the public business address listed in the terms is in London, United Kingdom. The official terms and FAQ confirm that the service runs as an app-based subscription with premium upgrades, not as a clinic, insurance plan, or medical provider (snorelab.com terms).

If you are in the Philippines, that matters because your billing usually goes through Apple or Google rather than a local office. The truth is, SnoreLab’s cancellation flow is more confusing than it should be for some users, especially if you deleted the app and assumed the subscription would stop. It does not stop automatically just because the app is gone ("If you have already deleted the app, your subscription remains active until you cancel it" (snorelab.com)).

What users are actually paying for

The paid version unlocks premium access for weekly, monthly, or yearly billing. The verified App Store pricing for the Philippines shows Premium Weekly at ₱49.00, Premium Monthly at ₱199.00, and Premium Yearly at ₱599.00. Those plans are for full access to premium features during the billing period, and the renewal is automatic unless you cancel before the next charge (apps.apple.com, snorelab.com).

SnoreLab also mentions that free trials may be offered from time to time, with full premium access during the trial period. If you do nothing before the trial ends, the paid subscription starts automatically and billing begins. That is a common point where users get surprised, especially when a 14-day trial rolls into a paid plan without another manual step (snorelab.com).

How SnoreLab works in the Philippines

For Philippine users, the app is available through major app stores, and the published prices are already in Philippine pesos. That is helpful because you can immediately see what you are paying: ₱49.00 weekly, ₱199.00 monthly, or ₱599.00 yearly. Support is handled online through the FAQ page and the support email at [email protected], with no public phone support and no live chat listed.

There is no Philippine office listed in the verified sources, no local hotline, and no stated support hours. Payment usually follows the app store account tied to your iPhone or Android device, so your real cancellation channel is often Apple ID or Google Play. If you want a different snoring tool after canceling, alternatives mentioned in available research include SnoreCare, SnoreGym, and Quieto Sleep.

How to cancel Snorelab without getting billed again

Before you cancel, do these quick checks

Many users get frustrated when the process is unclear, when a renewal still goes through, or when they cannot prove the date they canceled. Spend two minutes checking your current plan before you tap anything. Open the app, note whether you are on weekly, monthly, or yearly billing, and take a screenshot of the subscription screen.

You should also save any sleep data you care about before deleting anything. SnoreLab says that after canceling and deleting your account, recordings and snoring metrics will not be available, except for the three most recent sessions stored locally on the app. If you need those records for your doctor or your own tracking, export or save them before account deletion (snorelab.com).

• Take a screenshot of your current plan and renewal date
• Save important recordings or snoring history
• Check whether billing is through Apple or Google Play
• Do not delete the app until cancellation is confirmed

Cancel inside the SnoreLab app

If the app is still installed, SnoreLab gives an in-app path that points you to your subscription management screen. The exact path in the official FAQ is Settings > Profile > Your subscription > Manage subscription. From there, you can proceed to cancel the renewal (snorelab.com).

This is the fastest route if the app is working properly on your device. Still, take note: if the app redirects you to Apple or Google, the cancellation is ultimately completed in that store environment. After you finish, make sure you see a status that shows the subscription will expire on a specific date rather than renew automatically.

• Open SnoreLab
• Tap Settings
• Tap Profile
• Open Your subscription
• Select Manage subscription
• Complete the cancel flow

Cancel on iPhone through App Store subscriptions

If you subscribed on iPhone, use Apple’s subscription settings. The verified path is Settings > your name > Subscriptions > SnoreLab > Cancel Subscription. Apple’s listing for the Philippines says you should cancel at least 24 hours before the end of the current subscription period to avoid the next charge (apps.apple.com).

This 24-hour point is the detail many people miss. If your renewal is due tomorrow morning and you cancel too late tonight, Apple may still process the next billing cycle. Heads up: after canceling, you usually keep premium access until the current period ends, so losing access right away is not the expected result for a normal cancellation.

• Open iPhone Settings
• Tap your Apple ID name
• Tap Subscriptions
• Select SnoreLab
• Tap Cancel Subscription
• Screenshot the confirmation screen

Cancel on Android through Google Play

If your payment runs through Google Play, open the Play Store and go to the subscriptions area. The verified route is Google Play Store > menu icon > Subscriptions > SnoreLab > Cancel Subscription (snorelab.com). On newer Android layouts, the menu may appear under your profile picture instead of three horizontal lines, but the target section is still Subscriptions.

Canceling before the renewal date stops the next charge. In practice, do not wait until the final day, especially for weekly billing at ₱49.00, because those renewals come around quickly. Once canceled, keep a screenshot and check that SnoreLab now shows an end date rather than an active auto-renew status.

• Open Google Play Store
• Open Subscriptions
• Choose SnoreLab
• Tap Cancel Subscription
• Confirm the cancellation
• Save proof on your phone

Email support and postal option

SnoreLab lists [email protected] as its support email and does not publish a phone number or live chat. Email is useful for billing errors, cancellation proof issues, and refund requests after an incorrect charge. Include your app store account email, transaction date, amount such as ₱199.00 or ₱599.00, and screenshots of the cancellation page so support can match your case faster.

If you want written proof outside email, you can also send a registered letter to the company’s listed London address. Some consumers now use digital registered delivery services such as Postclic for timestamped proof of sending, receipt, and opening, which can be easier than physical mail for an overseas address. Postal mail is slower, so use it as a documentation option rather than your only action.

What changes after you cancel your subscription

Access usually stays until the paid period ends

SnoreLab’s terms say that when you cancel, you do not get a refund for unused time, but you keep premium access until the end of the current billing period (snorelab.com). So if your monthly plan renews every April 18 and you cancel on April 10, your premium access should normally remain available until April 18.

This is why cancellation and deletion are not the same thing. You can stop the next renewal today, then continue using the paid features until the billing end date already covered by your payment. If access disappears much earlier than expected, save screenshots and email support right away.

What happens if you do nothing

If you do not cancel, the subscription renews automatically at the end of each billing period. The terms also say that renewal prices can differ from the previous price, with prior notice through the app or app store (snorelab.com). That means a past promo price is not guaranteed forever.

There is no minimum commitment period listed in the verified terms. You can cancel at any time, but the key deadline is before the next billing date. For trial users, the risk point is even earlier because once the trial ends, the paid plan starts automatically unless you cancel through the app store settings before the cutoff.

Your recordings and sleep data after cancellation

Subscription cancellation does not automatically erase everything, but account deletion changes that. SnoreLab states that after canceling and deleting the user account, data such as audio recordings and snoring metrics will no longer be available, except for the three most recent sessions stored locally on the app. That is very specific, and it is worth acting on before you wipe the app (snorelab.com).

If you have months of comparison data and you use it to track lifestyle changes, save what you need before deleting your account. In practical terms, do not rely on memory alone. Keep screenshots of key score trends, export what the app allows, and only then move to deletion.

SnoreLab refund rules and the terms that catch users off guard

General refund policy

SnoreLab’s terms are blunt on this point: it does not provide refunds for partial periods after cancellation. The company says users keep premium access until the end of the current billing period, but no refund is offered for unused time after you stop renewal (snorelab.com). So if you cancel a yearly plan after 8 months, you should not expect a pro-rated cash return for the remaining 4 months.

That is the part that disappoints many users who assume cancellation and refund mean the same thing. They do not here. Cancellation stops future renewals. Refunds are more limited and usually depend on a billing error or on app store rules rather than on a general right to recover unused subscription time.

How Philippine users can ask for a refund

If the problem is a billing mistake, SnoreLab says users should contact support at [email protected]. In your email, include the charge date, the exact amount such as ₱49.00, ₱199.00, or ₱599.00, your Apple or Google account email, and a screenshot showing your cancellation date if you already canceled.

For App Store or Google Play purchases, the app store can also matter because refunds may depend on that store’s own policies. SnoreLab itself says a refund might be possible in some cases depending on the circumstances and the app store rules (snorelab.com). In real use, success is stronger for duplicate charges, unauthorized billing, or a charge after timely cancellation than for simple non-use.

Philippines rights, chargebacks, and a realistic last resort

For online subscriptions in the Philippines, there is no universal statutory cooling-off rule that automatically covers every app subscription. The Consumer Act of the Philippines, or RA 7394, still helps when the issue is misleading billing, unfair practice, or a charge that continued after valid cancellation. DTI handles consumer complaints, and your records matter a lot.

If a charge appears after cancellation or you do not recognize it, you can dispute it with your card issuer, bank, or e-wallet provider such as GCash or Maya. Under BSP complaint practice, cardholders typically have up to 60 days from the statement date to challenge a transaction. Use chargeback as a last resort after you have tried support and the app store route, and attach your screenshots, transaction reference, and cancellation proof.

Terms of service and subscription conditions for Snorelab

Auto-renewal, no minimum lock-in, and trial conversion

The terms say subscriptions automatically renew at the end of each billing period unless canceled. They also say there is no minimum commitment duration specified, so you are not locked into a long contract just because you signed up once (snorelab.com). That is good news for users on the ₱199.00 monthly or ₱599.00 yearly plan who want to stop before the next cycle.

Free trials, when offered, can convert into paid subscriptions automatically if not canceled before the trial ends. SnoreLab gives the example of a 14-day trial with full premium access. In plain language, if you test the app and forget to cancel in time, billing starts without another approval step, so set a reminder two days before the trial end date.

Applicable law and dispute clause

SnoreLab’s terms say the contract is governed by the laws of the United Kingdom, and disputes are subject to the exclusive jurisdiction of the courts in the United Kingdom (snorelab.com). For a Philippine user, that is not very practical for a small billing problem. The more realistic path is to work through Apple, Google, your payment provider, SnoreLab support, and local consumer complaint channels such as DTI.

Here’s the thing: a UK law clause in the terms does not stop you from raising a local consumer complaint in the Philippines about a billing issue affecting you here. For a small app subscription dispute, local documentation and prompt action are far more useful than arguing over foreign court language.

Data retention after cancellation and deletion

The terms contain one of the most concrete data rules in this guide. After canceling and deleting the account, your audio recordings and snoring metrics will not be available, except for the three most recent sessions stored locally on the app (snorelab.com). If you care about trend comparisons across weeks or months, save them before deletion.

This is especially relevant if you used SnoreLab to compare alcohol intake, sleep position, or anti-snoring devices over time. Once the account and cloud-side data are gone, getting that history back may not be possible. Do the backup step before you get annoyed and uninstall everything.

Snorelab plans, prices, and whether the yearly plan is worth it

Current subscription prices in the Philippines

The verified App Store listing for the Philippines shows three recurring options: ₱49.00 weekly, ₱199.00 monthly, and ₱599.00 yearly (apps.apple.com). Prices can change over time and may also reflect promotions, so the figures above are the verified baseline from the current research set.

No cancellation fee was found in the terms, and no early termination fee was identified. That means your main cost risk is not a penalty fee but forgetting to stop auto-renewal before the next billing date.

Which plan costs more over time

The weekly plan is the most expensive if you stretch it over a full year. At ₱49.00 per week, 52 weeks would cost about ₱2,548.00, far above the annual ₱599.00 option. The monthly plan at ₱199.00 for 12 months totals ₱2,388.00, which is also much higher than the yearly price.

Based on those figures, the annual plan saves about 74.9% compared with paying monthly for 12 months, since ₱2,388.00 minus ₱599.00 equals ₱1,789.00 in savings. The catch is simple: yearly plans make sense only if you will actually use the app long enough, because SnoreLab does not promise pro-rated refunds for unused time after cancellation.

Your rights in the Philippines when a health app keeps charging

Which laws matter for SnoreLab users

For Philippine users, the main consumer law reference is the Consumer Act of the Philippines, or Republic Act No. 7394. It can apply when a subscription charge is misleading, unauthorized, or continues after a valid cancellation. That is the practical angle for a SnoreLab case, especially if you have proof that you canceled on time but were still billed.

The research also notes that there is no specific cooling-off period mentioned by SnoreLab for users in the Philippines. For online or e-commerce purchases generally, there is no universal statutory cooling-off period that automatically covers every app subscription. That means your strongest tools are prompt cancellation, screenshots, and a documented complaint if billing goes wrong.

Cooling-off and withdrawal in plain language

Philippine rules recognize a 7 working day cooling-off period mainly for door-to-door or direct sales. That is not a clean fit for a normal app subscription purchased through Apple or Google. For online purchases, many platforms use 7 to 14-day windows as a best practice, but SnoreLab’s own terms do not offer a Philippines-specific cooling-off promise for subscription refunds.

What you do have is the ability to cancel at any time through the app store account settings, as stated in SnoreLab’s terms (snorelab.com). So for SnoreLab, your day-to-day consumer protection is less about a guaranteed refund window and more about proving the date you canceled before the renewal was due.

How to file a complaint if billing goes wrong

If support does not fix the issue, prepare a short complaint file with your subscription screenshots, store receipt, cancellation proof, and bank or e-wallet statement. Then raise the issue with DTI if it is a consumer complaint under RA 7394. If the problem is an unauthorized card or wallet charge, also contact your bank, GCash, Maya, or card issuer immediately.

You can also escalate a payment dispute under BSP-regulated channels if the bank side is not resolving an unauthorized transaction. For SnoreLab cases, the best order is simple: app store request, SnoreLab support email, payment provider dispute, then DTI complaint if needed. A clear timeline wins cases faster than a long emotional message.

Useful contacts for Philippine users

SnoreLab itself provides online help and email support, but no phone number and no live chat. For local escalation, DTI is the consumer body you will likely deal with for online subscription complaints under RA 7394, while BSP is relevant for card and e-wallet dispute handling.

• SnoreLab support email: [email protected]
• SnoreLab help page: SnoreLab FAQ
• DTI website: Department of Trade and Industry
• BSP website: Bangko Sentral ng Pilipinas

What users say about cancellation, refunds, and support delays

Overall verdict from the available reviews

Based on the available review set, cancellation and refund handling looks more frustrating than smooth. The review pool provided here shows 3 unique reviews, with a general sentiment count of 0 positive and 3 negative in the supplied summary, even though two quoted comments are favorable about the product itself. Local issue research also says some users find the cancellation process confusing and time-consuming, and some report difficulty canceling through the app interface.

My practical read is this: the app may be useful for tracking snoring, but the cancellation and refund experience is not consistently user-friendly. If you subscribe, act like you may need to prove every step later. That means screenshots, receipts, and a calendar reminder before renewal.

Recurring themes and source summary

Individual user comments

• "I tried to use this but it didn't stop me snoring even after following further advice when I contacted the company. I returned the device for my refund and received an email in July saying the refund was being processed. It's now mid November and I've had no refund despite emailing the company several times. The most recent time they asked for confirmation of a detail they already had so they appear to just keep delaying things until people give up. I won't be giving up." (TrustPilot)
• "I used the SnoreLab app (friend recommended) and could literally see the difference from day 1 to day 4. First few nights were still a bit noisy, but after that, nearly silent. Partner is delighted. Wish I bought this sooner tbh." (TrustPilot)
• "I tried this product mainly on the basis of the reviews here, so here goes my take on this. Initially I was sceptical as I had tried another product that claimed to do the same thing a while back, and it did not work. At first I was not impressed, as the standard version kept coming off and the adjuster frequently came apart. However, after some correspondence they provided the Extra Strength version free of charge. This felt completely different, and I have now used this for more than two weeks. It really does work." (TrustPilot)

Documents to prepare before and after you cancel

What to save before you tap cancel

If you want a clean exit, gather your proof before starting the cancellation flow. Save a screenshot of the current subscription page showing SnoreLab, your plan, and the renewal date. If you are on a free trial, capture the exact trial end date because that is the deadline that triggers paid billing.

You should also save your useful data before deleting the app or account. SnoreLab states that recordings and snoring metrics may be unavailable after account deletion, except for the three most recent sessions stored locally. If those files matter, back them up first.

• Screenshot of current plan
• Screenshot of renewal date
• App store receipt or purchase email
• Saved sleep records or score history

What to keep for refund or charge disputes

For a refund request, keep the transaction ID, the date, the exact amount, and the payment method used. A good evidence pack for a ₱199.00 monthly billing error would include the App Store or Google Play receipt, a screenshot showing cancellation before renewal, and your bank or wallet statement line.

After cancellation, save the confirmation screen and any support email response. If you later need a chargeback through your bank, GCash, Maya, or card issuer, these records are often the difference between a fast reversal and a rejected complaint.

Common mistakes that lead to another SnoreLab charge

Deleting the app instead of canceling the subscription

This is the most common trap. SnoreLab’s FAQ says that if you delete the app, the subscription remains active until you cancel it. A user who uninstalls the app on Monday can still be charged on Friday if the billing setup remains active in Apple or Google (snorelab.com).

Solution: cancel in the subscription settings first, then delete the app only after you see the confirmation.

Using the wrong cancellation channel

Some users try to cancel only through email even though the actual billing sits inside Apple ID or Google Play. That can slow everything down because support may reply later while the store renewal happens automatically. This is one reason users describe the process as confusing and time-consuming.

Solution: trace where you subscribed. If the payment came through iPhone or Android, cancel in that app store account first, then email support only if there is a billing error or missing confirmation.

Missing the deadline by less than 24 hours

Apple’s listing says to cancel at least 24 hours before the current subscription period ends to avoid the next charge (apps.apple.com). If you wait until the last evening before renewal, that may already be too late. This matters most on weekly billing because the cycle returns fast.

Solution: cancel at least 2 days early and put a reminder in your calendar as soon as you subscribe.

Expecting a pro-rated refund after canceling

SnoreLab’s terms say no refunds are provided for unused time after cancellation. So a user who pays ₱599.00 for a yearly plan and stops after a few months will usually keep access until the period ends, but not receive money back for the unused remainder (snorelab.com).

Solution: treat cancellation as a stop-renewal action, not an automatic refund request. Ask for a refund only when there is a billing error, duplicate charge, or unauthorized transaction.

Failing to keep proof when support gets slow

The negative refund review in the supplied material shows how delays can drag out for months. If you have no screenshot of the cancellation page or no receipt reference, your case becomes harder to prove. That is when a simple ₱49.00 or ₱199.00 issue turns into a long email thread.

Solution: keep screenshots, store receipts, and your statement copy in one folder until at least one full billing cycle passes without a new charge.

Cancellation methods compared for speed, proof, and effort

Method comparison table

Key takeaway for choosing a method

If the app is installed and working, the in-app route is usually the shortest path because it sends you toward the subscription management area quickly. If your billing is clearly through Apple or Google, going straight to the store subscription page can be more reliable because that is where the renewal actually lives.

Registered mail is slower but useful if you want a separate paper trail for a dispute. Email support is helpful for billing errors, but it should not replace canceling in the actual store account when the subscription was purchased there.

After cancellation: how to verify, monitor charges, and move on

Immediate checks right after canceling

Right after you cancel, look for a message showing the subscription will expire on a specific date rather than renew automatically. Screenshot that page. Then set one calendar reminder for the day before the expected end date and another for 3 to 5 days after, so you remember to check your bank or e-wallet statement.

If you canceled a monthly plan on June 8 and the billing date is June 15, your expected outcome is premium access until June 15 and no new charge after that. If a new charge still appears, start with the app store receipt and your cancellation screenshot on the same day.

How long to monitor your payment method

Watch at least one full billing cycle after cancellation. For weekly billing, that means checking the next 7 to 10 days. For monthly billing, review the next statement carefully. For yearly plans, save the proof longer because a delayed dispute months later is much harder without records.

If an unauthorized or continued charge appears, contact your bank, GCash, Maya, or card issuer and request a dispute or chargeback. BSP complaint practice generally gives cardholders up to 60 days from the statement date to dispute a transaction, so act fast and send the cancellation evidence immediately.

Alternatives and useful links

If you are canceling because the value no longer works for you, there are a few alternatives mentioned in the research. SnoreCare focuses on personalized exercises and sleep tracking. SnoreGym is exercise-based and aims to strengthen airway control. Quieto Sleep is a device, not just an app, and uses gentle vibrations to encourage better sleep position.

• Official SnoreLab help page
• SnoreLab terms of use
• SnoreLab App Store listing for the Philippines
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

SnoreLab cancellation address and when to use it

The physical address listed for the company

SnoreLab does not publish a Philippine cancellation office in the verified material. The public company address tied to Reviva Softworks Ltd is in London, and that is the only physical cancellation address identified in the research.

If you want to send a written notice, use this address:

• Reviva Softworks Ltd, 10c Printing House Yard, Hackney Road, London, United Kingdom, E2 7PR

Use postal mail mainly for documentation or a formal record. For actual billing control, your faster route is still the app, Apple ID subscriptions, or Google Play subscriptions, depending on where you originally paid.

When online cancellation is enough

For most users in the Philippines, online cancellation is enough because the subscription itself is digital and auto-renewed through platform billing. If you complete the store cancellation, save proof, and no further charge appears, there is no practical need to mail a letter to the UK.

Mail becomes relevant only if you are building a formal paper trail for a dispute or if support is unresponsive for an extended period. Even then, do not rely on mail alone when a renewal date is close. Cancel digitally first, then use written notice as backup.