Cancellation Relaxium: Easy Method

What is Relaxium

How the service works

Relaxium is a health and wellness brand focused on sleep support supplements sold through recurring deliveries. The core offer is simple: you buy bottles of Relaxium Sleep or Relaxium Calm, then the order can keep renewing every 30, 90, or 180 days unless you cancel. The company states that subscriptions renew automatically and that there is no minimum commitment, so you can stop at any time if you act before the next billing date ("Subscriptions will renew automatically" and "No minimum commitment" at relaxium.com).

If you are in the Philippines, here is the part that usually causes stress. Relaxium appears to operate mainly from the United States, with customer support hours in EST and returns handled in Missouri. That means Filipino buyers can run into time zone gaps, slower delivery, and higher return shipping costs for international orders. Those two local pain points show up often enough that you should plan around them before placing or cancelling an order.

What you are actually paying for

Most users are paying for scheduled supplement shipments, not for a digital membership with content or in-app benefits. Current published product bundles include Relaxium Sleep 30-Day Supply at $44.95 (₱2,540), Relaxium Sleep 90-Day Supply at $107.91 (₱6,097), and Relaxium Sleep 180-Day Supply at $161.86 (₱9,145). Relaxium Calm also appears in recurring supply options, including $44.94 (₱2,539) for 30 days and $107.90 (₱6,096) for 90 days, based on converted pricing from the brand data.

The business model is closer to auto-ship than to a free-form online store. You order a supply pack, and the plan can continue until you cancel. The truth is, Relaxium’s cancellation setup is more complicated than it should be for many overseas customers because the company pushes users to a separate help portal at Relaxium Help instead of giving a standard account dashboard path on the public product pages.

Availability in the Philippines

Relaxium can be seen through international sellers and brand listings that ship into the Philippines, including Ubuy’s local catalog page at Ubuy Philippines. Local pricing is not published as native Philippine pricing on the main brand sources, so the amounts shown here are USD figures converted to pesos at 1 USD ≈ 56.5 PHP. That matters because your final card charge can move slightly with your bank’s exchange rate.

There is no verified sign of dedicated Philippine customer support, local language support, or local payment tools such as GCash or Maya on the official sources provided. If you subscribed directly, expect international card processing and US-based support channels. If you want an easier local replacement after cancelling, practical options in the Philippines include MedsGo, Generika Drugstore’s Nutrawell, and Brawn Nutrition Nootropix.

How to cancel Relaxium without getting charged again

Checks to do before you cancel

Many Relaxium users get frustrated when the process feels vague, when another charge appears after they thought they already cancelled, or when refund requests drag on. The review sample provided is blunt: 4 out of 4 unique cancellation-related reviews were negative, and several mention charges continuing after the user believed the order had been stopped. Because of that pattern, do not start by calling blindly. Start by collecting proof.

Before you cancel, take screenshots of your current plan, the product name, your order number, the email tied to the order, and the most recent charge amount. Also note your likely billing cycle: every 30, 90, or 180 days. If your last order was Relaxium Sleep 30-Day Supply at $44.95 (₱2,540), assume the next billing may happen roughly a month after the previous order unless your confirmation says otherwise.

• Screenshot the product page or confirmation showing your active supply plan.
• Save your last receipt email and note the exact order number.
• Check your bank, credit card, GCash, or Maya record for the last successful charge date.
• Write down the email address used when ordering, because Relaxium asks for it in refund and support requests.

Cancel through the self-service help portal

The official cancellation instruction is very specific: "To cancel your subscription, please visit RelaxiumHelp.com, the 24/7 self-service portal" (relaxium.com). In practice, that means your main route is the help desk at help.relaxium.com. Relaxium also repeats this instruction for web, iOS, and Android in the verified data, which suggests the company wants all cancellation traffic routed through the same portal.

Since the public source does not publish a detailed click path like Account > Subscription > Cancel, use the help desk workflow that is actually available. Open the help portal, look for your existing order using your email and order details, then choose the cancellation or subscription management option if shown. If the site asks you to submit a request instead of giving a one-click cancel button, fill it out right away and save a screenshot of the final confirmation page.

• Go to help.relaxium.com.
• Enter the order details requested by the portal.
• Select the option for subscription help, order help, or cancellation.
• Submit the request and save a screenshot with the date and time.

No dark pattern was identified in the verified research, which is good news. Even so, do not assume a request has gone through unless you receive a visible case number, confirmation page, or email. If the portal gives you any retention offer or asks you to confirm twice, complete every screen until you reach a final confirmation.

Cancel by phone, chat, or email

If the help portal is slow or unclear, you can also contact support directly. The verified support channels are phone 1-888-353-1205, email [email protected], and chat through the help desk. Support hours are Monday to Friday 8 AM to 8 PM EST, Saturday 10 AM to 7 PM EST, and Sunday 1 PM to 4 PM EST. For users in the Philippines, those hours land at awkward times because of the time difference, so chat or email can be easier than waiting on a call.

When you contact support, use one short message with all the facts in one go. Include your full name, order number, email used for the purchase, product name, and a clear sentence such as: “Please cancel all future auto-renewal shipments and confirm by email today.” This reduces the chance of a back-and-forth that pushes you past your next billing date.

• Phone: 1-888-353-1205
• Email: [email protected]
• Chat: available through Relaxium Help
• Hours: Monday to Friday 8 AM to 8 PM EST, Saturday 10 AM to 7 PM EST, Sunday 1 PM to 4 PM EST

Cancel by registered mail if you want paper proof

You can also send a written cancellation notice by registered mail, especially if you are dealing with a billing dispute or a return. This is slower than the help portal, but it gives you a paper trail. If you do not want to queue at a post office, services such as Postclic offer a digital registered-letter style workflow with timestamped proof of sending, receipt, and tracking, which can be useful for cross-border disputes.

Use mail for proof, not speed. If your renewal date is close, submit the portal request and email on the same day, then send the letter as backup. Include your order number, full name, email, product, and a direct sentence saying you revoke future recurring shipments and charges.

What changes after your cancellation request goes through

Future shipments and renewals

Relaxium says subscriptions renew automatically at the selected interval until cancellation (relaxium.com). That means the key effect of cancellation is stopping the next shipment and the next charge. Because the company does not publish a clearer cutoff window than “cancel at any time,” the safest move is to cancel several days before the next expected billing date, not on the same day.

If you do nothing, the plan may renew again on the same schedule attached to your supply package. For example, a 30-day supply is tied to a monthly cycle, while a 90-day bundle is tied to a quarterly cycle. If your cancellation lands after a renewal has already processed, you may need to switch from cancellation to a refund or return request.

Access, account details, and your data

Relaxium is a product subscription, so there is no premium content library or app access to lose after cancellation. What matters is your order history, emails, and billing records. The company does not clearly state a data retention period after cancellation in the available terms data, so assume your order information may remain in its systems for support, billing, or return handling.

Before cancelling, save screenshots of your account or order lookup result, your support case number, and the email confirmation if one arrives. If you later need to dispute a charge with your bank in the Philippines, those records are often the difference between a fast chargeback review and a rejected complaint.

Relaxium refund policy and the steps that actually matter

The published refund rules

Relaxium offers a 90-day money-back guarantee according to its returns policy (relaxium.com). To start a return, you must contact Customer Service through the Contact Us link at the bottom of the website and provide your order number, name, and the email address used for the order. Refunds are processed within 7 to 10 business days after the return is received, and return shipping costs are paid by the customer.

There is also a useful detail for unopened bottles. The brand says refunds are issued for unopened bottles returned within the 90-day period, and partial returns are prorated accordingly (relaxium.com). In plain English, if you bought a multi-bottle bundle and some units are still unopened, your refund may be reduced based on what was actually used or kept.

Your cancellation rights in the Philippines

For Philippine buyers, the legal baseline is the Consumer Act of the Philippines, Republic Act No. 7394. Door-to-door sales have a 7 working day cooling-off period from signing or receiving the goods, as summarized in the jurisdiction data provided. Online purchases do not have one universal statutory cooling-off period in the same way, so your practical protection comes from the seller’s return policy, your payment provider’s dispute process, and DTI complaint channels.

That means a Relaxium refund request in the Philippines usually works best when it is tied to the company’s own 90-day return promise, not to an assumed automatic online cancellation right. If the charge was unauthorized or continued after cancellation, that becomes a payment dispute issue as well, and you can escalate through your bank, GCash, Maya, or card issuer.

How to request a refund step by step

Use the channel the company itself names in its return policy. Go to the contact route on the brand support pages, state that you want to initiate a return under the 90-day money-back guarantee, and include your order number, full name, and order email. If you are asking about a billing error, use the same details and say exactly which charge is disputed.

• Open Relaxium Help or the contact path from the official support pages.
• Write “Return request” or “Billing error refund request” in the subject line.
• Include order number, full name, email, product name, and charge amount.
• Ask for written return instructions and keep the reply.
• If you are returning goods, keep the shipping receipt and tracking number.

When chargeback makes sense

If a charge appears after you cancelled, or if support does not respond and the billing clearly should have stopped, chargeback becomes your backup tool. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice referenced in the brief. You can also dispute through GCash, Maya, or your credit card issuer if those were the payment rails used.

Use chargeback as a last resort after you have tried the merchant channels once and saved proof. Send your bank the cancellation screenshot, the support request, and the statement showing the charge. DTI handles consumer complaints under RA 7394, while BSP is relevant for payment and card dispute channels.

Terms that shape your Relaxium subscription

Auto-renewal and commitment length

The most important term is the auto-renewal clause. Relaxium states that subscriptions renew automatically at the chosen interval, such as every 30, 90, or 180 days, until you cancel (relaxium.com). That is the single clause most likely to affect Philippine buyers who order once and later realize the plan is recurring.

The same source says there is no minimum commitment and you can cancel at any time. That is good for flexibility, but it does not remove the need to cancel before the next billing event. In real use, “cancel anytime” does not mean “refund every future charge automatically.” It means you are not locked into a fixed-term contract.

Free trial and missing details

No free trial terms are specified in the verified terms data. Data retention after cancellation, applicable law, and dispute resolution are also not clearly stated in the available terms summary. So if you are trying to find out how long the company keeps your personal data after cancellation, the official material provided here does not answer that.

There is also no cancellation fee or early termination fee found in the verified terms information. That part is straightforward: stopping the subscription itself should not trigger a separate penalty fee. Your real cost risk is usually return shipping for physical products, especially from the Philippines to the United States.

Relaxium plans and pricing in Philippine pesos

Current published plans

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official Relaxium website for exact current local pricing.

Which plan costs the most and least

The lowest published entry price in the verified data is Relaxium Calm 30-Day Supply at $44.94 (₱2,539), followed almost exactly by Relaxium Sleep 30-Day Supply at $44.95 (₱2,540). The highest total upfront cost is Relaxium Sleep 180-Day Supply at $161.86 (₱9,145). That larger bundle gives the strongest stated savings percentage, 57.9%, but it also creates the biggest one-time charge if you forget that the subscription keeps renewing.

For value, the longer bundles are cheaper per bottle than the 30-day plans. For cancellation risk, the shorter plans are easier to test because the recurring charge is smaller. If you already know you want out, the practical question is not value per bottle anymore. It is whether the next auto-renewal amount is about to hit your card.

Your rights in the Philippines when a subscription will not stop cleanly

The rules that matter for Relaxium buyers

In the Philippines, consumer protection for this situation centers on the Consumer Act of the Philippines, Republic Act No. 7394. The jurisdiction brief also notes a 7 working day cooling-off period for door-to-door sales from contract signing or delivery, provided the goods are returned in original condition. For online purchases, there is no one-size-fits-all statutory cooling-off rule, so the seller’s own return promise and your payment dispute rights become more important.

For a Relaxium order placed online from the Philippines, the company’s 90-day money-back guarantee is usually the cleaner route for product returns. If the problem is an unauthorized recurring charge after cancellation, RA 7394 supports your consumer complaint path, while BSP-related banking rules support your payment dispute path.

How to file a complaint

If support does not solve the issue, file a complaint with DTI and prepare your evidence in one folder. Include the order confirmation, cancellation request screenshot, refund request, shipping proof if you returned goods, and the statement showing the disputed charge. A short timeline helps: order date, cancellation date, next charge date, and support response date.

For the payment side, contact your issuing bank or e-wallet first. If the transaction was on a card, ask for a chargeback for unauthorized or continued billing. If the wallet was GCash or Maya, use the provider’s dispute flow and attach the same evidence. If the bank side stalls, BSP can be relevant for payment complaints, while DTI handles the consumer side under RA 7394.

Useful authorities and what to tell them

When you contact DTI, describe the issue in plain terms: “I cancelled a recurring Relaxium order, but a new charge still posted,” or “I requested a refund under the 90-day guarantee and need assistance.” Do not send a long essay. Send the documents and a clean timeline.

• DTI consumer complaint portal: use the official DTI website complaint channels.
• BSP complaint route: use your bank’s dispute desk first, then BSP if needed.
• Core law to mention: Consumer Act of the Philippines, RA 7394.
• Dispute window for many card cases: up to 60 days from statement date.

What customers say about cancelling and refunds

Overall verdict from the review sample

Cancellation looks difficult, not smooth. The review set provided shows 0 positive and 4 negative unique reviews, all focused on charges after the user believed they had not agreed to or had already cancelled recurring billing. That is a small sample, but the pattern is consistent enough to treat it as a warning sign, especially for buyers in the Philippines who already face time zone and shipping friction.

To stay balanced, there are positive practical points in the official policy itself. Relaxium does publish a 90-day money-back guarantee, support email, phone number, chat access, and a dedicated help portal. The problem is that several users say real-world follow-through did not match what they expected.

Recurring themes in complaints

Sources summary and individual reviews

• "I ordered relaxium and it doesn't do anything for me and now they have taken more money out of my account. I tried to call them but all I get is a recording and can't talk to anyone. I can't afford this to take out money from my account when I did not subscribe to this. I need that money put back on my account." (TrustPilot)
• "I ordered the FREE trial and later without notice my card I used for shipping was charged $119.00 [about ₱6,724]. Not fair." (TrustPilot)
• "I received the free bottles and before I finished the first bottle they charged me $119 [about ₱6,724]. I canceled my order and told them I didn't want it because it didn't work for me. No response and no refund and no delivery of the product they charged me for. Total rip-off." (TrustPilot)
• "They they try to interest you in two other products. I declined these and in several days received two bottles and was billed $7.95 [about ₱449]. Sure enough two weeks later I was billed $119.90 [about ₱6,779]. When I called the company, they said that the monthly order was never canceled." (TrustPilot)

Documents to gather before and after you cancel

What to save before sending any request

If you want the smoothest possible outcome, document everything before pressing submit. The minimum set is your order number, billing date, product name, exact amount charged, and the email used for the order. A screenshot of the order lookup page or confirmation email is better than a handwritten note because it shows the date and product clearly.

• Order confirmation email
• Screenshot of current plan or recent order
• Bank or card statement line with the charge
• Email address used for purchase

What to keep for refunds and disputes

For a refund, keep the return approval message, the shipping receipt, and the tracking number. Relaxium says refunds are processed 7 to 10 business days after the return is received, so your tracking record helps you count from the correct date. If the money does not land after that period, you have a concrete basis for following up.

After cancellation, save the confirmation email or screenshot and set a calendar reminder before the next likely billing date. Then review your next statement carefully. If a charge still posts, your file is already ready for DTI, BSP, or bank dispute use.

Common mistakes that lead to extra charges

Waiting too close to the billing date

A common mistake is cancelling on the same day you expect the renewal. Because support runs on US hours and the company does not publish a firm same-day cutoff, that timing is risky. A Filipino customer who submits a request late Sunday night local time may still miss the US processing window.

Better move: cancel several days before the expected renewal and keep proof from the same day. If you do not know the exact renewal date, estimate it from the last charge date and the plan interval, then act early.

Using only one channel and saving no proof

Several reviews complain about charges continuing after the user thought the plan was stopped. One reason these cases become messy is the lack of evidence. If you only make a phone call and keep no screenshot, you may struggle to prove what happened later.

Better move: use the help portal, then send an email with the same request, then save both. If the amount is high, add a registered letter as backup. The goal is not to flood support. The goal is to create a clear record.

Confusing cancellation with refund

Cancellation stops future renewals. Refund is a separate request tied to the 90-day money-back guarantee or a billing error. Many people assume that pressing cancel automatically returns the last charge, but the published policy does not say that.

Better move: if you want money back for a recent shipment, state both requests clearly. Write one line for stopping future shipments and another line for opening a return or billing error case.

Ignoring return shipping costs

Relaxium’s policy says return shipping costs are the customer’s responsibility. From the Philippines, that can be expensive enough to change the math of whether a return is worth it, especially on lower-value orders. A single bottle plan at $44.95 (₱2,540) may not feel so refundable once overseas postage is added.

Better move: ask support for the exact return instructions before shipping anything. If the problem is unauthorized billing rather than product dissatisfaction, a charge dispute through your bank may be the more practical path.

Not watching the next statement after cancellation

This is the mistake that turns a simple cancel into a bigger problem. Some users only realize a renewal continued after the next statement closes. At that point, part of your dispute window may already be gone.

Better move: review your bank, card, GCash, or Maya history for at least one full cycle after cancellation. If a new charge appears, dispute it quickly and attach your cancellation proof the same day.

Quick comparison of cancellation methods

Method comparison table

What this means in real life

The web help portal is the fastest published route because Relaxium itself points users there for cancellation. App Store and Google Play are listed in the research data, but the same official instruction still sends users to RelaxiumHelp.com, so do not rely on a store route alone unless your billing record clearly shows the subscription was created through that store. Registered mail is slower but useful when you want stronger documentation for a disputed billing trail.

No single method fits every case. If your next charge is close, speed matters most. If you are already in a refund or dispute case, proof matters more.

After cancelling: how to make sure it really stopped

Immediate checks and statement monitoring

Right after you cancel, save the confirmation page, email, or case number. Then place a reminder two days before your next expected renewal and another one on the renewal day itself. This takes less than a minute and can save you from missing a fresh charge.

For Philippine users, watch your bank statement, credit card app, GCash, or Maya history for at least 30 to 60 days, depending on the plan cycle. If an unauthorized or continued charge appears, you can request a chargeback from your bank or wallet provider. Many card disputes are strongest when filed within 60 days from the statement date.

Alternatives if you still want a similar product

If you are cancelling but still want sleep or supplement support, local and easier-to-manage options exist. MedsGo offers a broad range of vitamins and nootropics with same-day delivery in parts of the Philippines. Generika Drugstore’s Nutrawell focuses on budget-friendly supplements, while Brawn Nutrition Nootropix is priced around ₱1,500 to ₱2,500 for 180 capsules.

These alternatives are not direct one-to-one copies of Relaxium, but they may be easier for local ordering, local delivery, and customer support. For many Filipino buyers, that convenience is worth as much as the product itself.

Useful links

• Relaxium Help portal
• Relaxium contact page
• Relaxium returns policy
• Relaxium offer and subscription details
• Department of Trade and Industry

Where to send a written cancellation or return notice

Postal address for written correspondence

If you need a physical address for return-related correspondence or a written cancellation record, use this address:

• Relaxium Return, 820 Atlantic Avenue, North Kansas City, MO 64116, United States

This address is tied to the published return policy context and is useful for return or cancellation documentation. For the fastest action, still send your request through the help portal or support email on the same day, because postal mail to the United States from the Philippines is much slower.

Best practical use of the address

Use the mailing address when you need extra proof, when a return authorization has already been issued, or when your bank asks for evidence that you contacted the merchant in writing. Include your full name, order number, email address, product name, and the date of the disputed charge. Keep a photo or scan of the letter before sending it.

If your issue is urgent and your next renewal is near, do not wait for the letter to arrive before taking other action. File the portal request, email support, and set your statement reminders right away.