Cancellation Levitytime: Step-by-Step Guide

What is Levitytime

How the service appears to work

Levitytime is described in the brief as a subscription-based wellness platform with guided meditation, stress relief tools, and mindfulness exercises. The problem is that the public terms page does not clearly spell out the subscription structure, cancellation flow, free trial rules, or billing conditions, which makes it harder than it should be for users in the Philippines to know what they signed up for. The terms page itself is available at Levitytime Terms.

Here is the honest take: key account facts such as founding year, headquarters, parent company, and total user count were not clearly stated in the verified material provided. That gap matters because when a service gives limited billing detail up front, users are more likely to run into confusion about renewals, refund expectations, and where to contact support if something goes wrong.

What people are likely paying for

Based on the service description, users are paying for ongoing access to digital wellness content rather than a one-time product. That usually means recurring billing, account-based access, and a subscription that stays active until you cancel it from your profile or by contacting support. Levitytime's own terms do not clarify auto-renewal in the verified data, so you should assume a recurring setup unless your billing screen says otherwise.

If you use Levitytime mainly for meditation sessions, stress support, or habit-based wellness content, save anything you may need before canceling. The verified data does not say whether completed sessions, personal progress, or saved preferences remain available after cancellation, so exporting or screenshotting important account details before you end the plan is the safest move.

Availability and billing context for the Philippines

For Philippine users, one big issue is pricing clarity. The research dataset includes monthly plan figures of $1500.00 (₱1,500), $3000.00 (₱3,000), $5000.00 (₱5,000), and $8500.00 (₱8,500), but the same research also notes that public subscription pricing for Levitytime could not be clearly confirmed from wider public sources. So treat the listed plan amounts as the best available verified billing data in this guide, not as a guaranteed current Philippine storefront.

Local payment details such as GCash, Maya, Philippine cards, or local language support were not clearly stated in the verified sources. Support is available through a help center, chat, phone, and email, which gives you at least four practical ways to create a paper trail if cancellation inside the account is unclear.

How to cancel Levitytime without getting billed again

What to check before you hit cancel

Many users get frustrated when the cancellation path is vague and a renewal still goes through. Since Levitytime's terms do not clearly state notice periods or auto-renewal rules, your safest approach is to cancel before the next billing date shown in your account and keep proof. Take a screenshot of your current plan name, renewal date, and the payment method used.

Also save any data you care about before making changes. The verified terms data does not explain whether account history, saved content, or activity logs remain available after cancellation. Just a reminder: if you later need a refund or chargeback, a screenshot showing your active plan on the day you canceled can make a huge difference.

• Open your billing page and note the exact renewal date.
• Screenshot the current plan, price, and account email.
• Save transaction IDs from card, GCash, Maya, or app store receipts if relevant.
• Download or record any wellness history you want to keep.

Cancel through your Levitytime account on the web

The service context provided for this guide says cancellation is done through the platform website by logging in and going to the Manage Your Subscription section. The exact click path publicly confirmed in the terms is missing, so use the most practical route: sign in, open your account area, look for Billing, Subscription, Plan, or Manage Your Subscription, then follow the cancel prompts until you see a final confirmation screen.

If the menu is not obvious, open the support center at Levity Help Center and use the site chat. The chat is described as the lavender box with the black chat bubble at the bottom-right of any Levity page. Heads up: when a company uses layered billing menus, users sometimes stop after clicking a downgrade or pause option, thinking the job is done. You need a final cancel confirmation, not just a plan change.

• Sign in to your Levitytime account.
• Open Account, Billing, or Manage Your Subscription.
• Select the active plan.
• Choose Cancel Subscription if shown.
• Continue through any retention offer screen.
• Wait for the final confirmation page or email.
• Screenshot the result immediately.

Cancel through support if the account route fails

If the website does not show a cancel button, contact support the same day. The verified support channels are phone at (855) 644-0928, email at [email protected], live chat on the site, and support hours of Monday to Friday, 9am to 5pm EST. For users in the Philippines, that time window falls late evening to early morning depending on daylight saving changes in the US, so email and chat logs are often easier than waiting on a call.

When you contact support, send one simple message with your account email, plan name, last charge amount, and a direct sentence asking for cancellation before the next billing date. Ask them to reply with written confirmation. If you prefer formal proof, a registered letter can be used as an extra record, and some people now use digital registered delivery tools such as Postclic for timestamped proof, though this should only be a backup if web and support channels do not work.

• Phone: (855) 644-0928
• Email: [email protected]
• Chat: bottom-right bubble on Levity pages
• Hours: Monday-Friday, 9am-5pm EST

What not to assume during cancellation

The verified data does not confirm App Store or Google Play billing for Levitytime, so do not assume your cancellation lives there unless your receipt clearly came from Apple or Google. If your original receipt came from Levitytime directly, canceling inside Apple or Google will not stop a direct card charge. This is one of the most common reasons people think they canceled when the billing keeps going.

No dark patterns were specifically identified in the research, which is good news. Still, if you see a discount, pause option, or support detour during the flow, read every button carefully. The truth is, unclear wording causes more failed cancellations than technical errors.

What changes after you cancel the subscription

Access to the service after cancellation

Levitytime's verified terms data does not clearly say whether access ends immediately or continues until the end of the paid billing cycle. In most subscription systems, cancellation stops the next renewal while access continues until the paid-through date, but Levitytime does not clearly confirm that in the terms data provided here. Because of that, check your account page after canceling and look for wording such as active until a specific date.

If the account page only says canceled without showing an end date, ask support in writing whether your access stays live until the next billing date. This matters if you are trying to finish a program before your plan ends or if you are checking whether another charge should still happen.

What happens if you do nothing

The terms data does not clearly spell out auto-renewal, but a subscription service usually keeps billing until the user actively cancels. For practical purposes, assume your plan may renew on the next billing date unless your account already shows canceled status and no future renewal. That is why screenshots and email confirmation matter so much.

If you miss the cut-off and a charge goes through, you still have a record to use when requesting a refund or disputing the payment. Philippine users should monitor their card, GCash, or Maya history for at least one full billing cycle after cancellation.

Your account data after cancellation

The verified terms data does not explain data retention after cancellation. That means there is no clear public answer on whether Levitytime deletes your records, keeps them for reactivation, or removes access to saved content right away. If your progress data matters to you, save it before canceling.

Take note of the small details: screenshot your profile, current plan, completed sessions, and any payment history visible in the account. If a later dispute comes up, these records can help show what service level you had and when you ended it.

Refunds, billing errors, and chargebacks in the Philippines

What the public policy does and does not say

This is where many users get annoyed. Levitytime's terms, based on the verified research, do not clearly state a general refund policy, do not explain refunds for an unused period, and do not spell out a billing error process. So if you are expecting an automatic pro-rated refund after cancellation, there is no verified public policy here that promises one.

That does not mean a refund is impossible. It means success will likely depend on your timing, your proof, and the support channel you use. If you were charged after canceling or billed in error, your case is stronger than a simple change-of-mind request.

How to ask for a refund step by step

Use written channels so you have timestamps. Start with live chat or email and include your account email, charge date, amount, last four digits of the payment method if relevant, and a screenshot of your cancellation confirmation. Ask for a refund in plain language, especially if the charge happened after you canceled.

• State the date you canceled.
• State the date and amount of the charge.
• Attach screenshots of the account status and receipt.
• Ask for written confirmation of the refund outcome.

If support does not reply within a reasonable period, follow up by phone at (855) 644-0928 during Monday-Friday, 9am-5pm EST. Use the same case details each time so your request stays consistent across channels.

Your rights in the Philippines if a charge continues

In the Philippines, there is no general cooling-off period for all subscriptions under the Consumer Act of the Philippines or Republic Act No. 7394. A 7-day cooling-off rule is more closely linked to specific sales models such as door-to-door sales, not all online subscriptions. So for a Levitytime plan bought online, the stronger argument is usually unauthorized billing, misleading billing, or failure to honor cancellation, not a blanket cancellation right after purchase.

If you were charged after cancellation, you can complain to the Department of Trade and Industry under RA 7394. If the issue is a card or e-wallet dispute, you can also request a chargeback through your bank, GCash, Maya, or card issuer. BSP-related dispute practice typically gives cardholders up to 60 days from the statement date to dispute a transaction, so do not sit on the issue.

When to use a chargeback

Use chargeback as a last resort after you have tried Levitytime support and kept proof. It is most appropriate when a charge is unauthorized, duplicated, or posted after a confirmed cancellation. A weak chargeback reason is simply not using the service after a valid billed period.

For Philippine users, keep screenshots of your cancellation confirmation, support emails, and bank statement entries. If you file a complaint with DTI or raise a chargeback with your bank or e-wallet, those documents are your best evidence.

Levitytime plans and pricing for Philippine users

Published plan amounts in the research data

Prices are approximate, converted from USD at the rate 1 USD ≈ 1.0 PHP, and you should check the official website for exact local prices.

Which plan costs more and whether it looks worth it

Based on the verified pricing data provided for this guide, the least expensive monthly plan is 20 Videos at $1500.00 (₱1,500), while the most expensive is 200 Videos at $8500.00 (₱8,500). There is no annual pricing, no discount ladder, and no free trial detail clearly confirmed in the verified terms data, so there is no proven yearly saving to compare here.

If your actual usage is light, a high-cap plan could mean overpaying every month. If you signed up for a bigger package and barely used it, cancel before the next renewal and consider whether a lower-cost alternative would fit better. The public data also does not show separate cancellation fees or early termination fees.

Your rights in the Philippines when Levitytime cancellation gets messy

What Philippine law gives you

For users in the Philippines, the key law is the Consumer Act of the Philippines or RA 7394. It does not create a universal cooling-off period for every online subscription, so Levitytime users should not assume they can always reverse a purchase just because they changed their mind. The more practical legal angle is whether the billing was properly disclosed and whether the company kept charging after cancellation.

For certain sales models such as door-to-door sales, a 7-day cooling-off period can apply, but that is not the default rule for online subscriptions. In plain terms, if Levitytime billed you again after you canceled, your complaint is stronger than if you simply stopped wanting the service after a valid paid month started.

How to file a complaint in practice

Start by gathering your evidence. You need screenshots of the cancellation confirmation, your billing page, the charge entry on your card or e-wallet, and any support replies. Then raise the issue with the merchant first. If that fails, escalate to the Department of Trade and Industry for a consumer complaint under RA 7394.

If the payment itself is disputed, contact your bank, card issuer, GCash, or Maya and ask about a chargeback for an unauthorized or continued charge. For card disputes, Philippine practice under BSP-related rules commonly gives up to 60 days from the statement date, so move fast. The support gap in Levitytime's public terms makes your own records especially important.

How Levitytime's public terms compare with your rights

Levitytime's verified terms data does not clearly explain auto-renewal, commitment duration, free trial conversion, applicable law, or data retention. That lack of detail does not erase your consumer rights, but it does mean you may need to rely more on screenshots and billing proof than on a clearly written contract page.

If a service page is vague and a charge continues after cancellation, DTI complaint channels and bank dispute processes become your practical safety net. The less clear the merchant's public billing language is, the more valuable your timestamps become.

What customer reviews suggest about Levitytime support and cancellation

The short verdict from available reviews

Based on the dataset provided here, the sentiment trend is negative: 0 positive reviews and 2 negative reviews out of 2 unique reviews. That is a very small sample, so it is not enough to judge the whole company with certainty. Still, both available reviews point to billing frustration or customer service dissatisfaction, which is exactly the type of risk users worry about when canceling a subscription.

The local issues list in the research refers to alternative platforms rather than Levitytime itself, so there is no separate Philippines-specific cancellation complaint trend verified for Levitytime in this dataset. Even so, the small review sample is a heads up that support quality may matter a lot if your account flow is unclear.

Recurring themes in the review sample

Source summary and direct user quotes

• "I use Levity recently. All I can say is for the entire six months I lost no weight whatsoever... if you wanna throw hundreds of dollars away [roughly hundreds of pesos in the source conversion context] if not thousands by all means stay with Levity" (TrustPilot)
• "They were taking a long time to ship it so she emailed to check on it... all they did was offer a $20 credit [about ₱20] and say that she had no choice but to continue on the starter dose terrible customer service" (TrustPilot)

Only negative reviews were provided in the dataset, so that is the honest picture here. To stay balanced, the practical upside is that Levitytime does offer multiple support channels, including chat, phone, email, and a help center, which gives users more than one way to document a cancellation problem.

Documents to gather before and after you cancel

What to save before cancellation

Before canceling, collect every document tied to the subscription. For Levitytime, the most useful items are a screenshot of the plan page, the renewal date, the billing amount, and the account email. Since the public terms do not clearly define billing rules, your own records may become the clearest proof of what you bought.

• Screenshot of active plan
• Screenshot of billing date
• Receipt or invoice copy
• Account email and username

What to save for refunds and disputes

If you are asking for a refund, add the transaction ID, charge date, amount, and payment channel. For card charges, keep the bank statement line. For GCash or Maya, save the in-app receipt and reference number. These details help support identify the payment faster and help your bank evaluate a chargeback if needed.

After cancellation, keep the final confirmation page, any confirmation email, and at least one screenshot showing the account no longer set to renew. Monitor statements for one full billing cycle after that.

Common Levitytime cancellation mistakes that cost users time and money

Stopping at the wrong screen

A classic mistake is clicking into billing, seeing a downgrade, pause, or support option, and assuming the subscription is already canceled. If there is no final confirmation page or email, treat the subscription as still active. A real-world example is a user who changes plan settings but misses the final cancel step, then gets billed on the next monthly date.

Solution: do not leave the flow until you see clear text showing canceled status or an end date. Screenshot that page right away.

Using the wrong channel

Another common issue is trying to cancel in the wrong place. Since Levitytime's verified data does not clearly confirm App Store or Google Play billing, canceling there may do nothing if your charge came directly from Levitytime. The reverse can also happen with other services, where users cancel on the website even though Apple or Google is handling the billing.

Solution: look at the receipt source before you cancel. If the charge descriptor or receipt came from Levitytime, start with the Levity account and support channels.

Expecting an automatic refund for unused time

Levitytime's public terms do not clearly promise pro-rated refunds. A lot of users assume that canceling right after renewal means they will automatically get money back for the rest of the month. With this service, there is no verified policy in the public terms that guarantees that outcome.

Solution: ask for the refund immediately after the charge if there was a billing error or if the charge happened after cancellation. Use screenshots and exact dates.

Not keeping proof of support contact

When support is slow, users often call once and leave it there. Then, if another charge appears, they have no written trail. The review sample in this dataset includes a complaint about poor customer service, which is a reminder that written documentation matters.

Solution: send one email, use chat, and save both transcripts. If you call, note the date, time, and name of the agent if given.

Comparison of cancellation methods and what each one gives you

Quick comparison table

Key takeaway for choosing a route

The account route is usually the fastest if the cancel button is visible. Email or chat is slower but gives you a stronger written trail, which helps with refunds and disputes. The App Store row is included because it appears in the provided cancellation table, but only use it if your receipt actually came from Apple.

No cancellation fee was found in the public terms data. Early termination fees were also not clearly stated in the verified material.

What to do right after canceling and which links to keep handy

Your immediate next steps

Right after canceling, check for three things: a confirmation screen, a confirmation email, and a visible account status that no longer shows renewal. Add a calendar reminder for 2 dates: one day before the old billing date, and the billing date itself. That way you will remember to inspect your bank, card, GCash, or Maya history.

If a new charge appears, contact the merchant at once and then go to your bank or e-wallet if the issue is not fixed. In the Philippines, cardholders commonly have up to 60 days from the statement date to dispute a transaction under BSP-related practice, so timing matters.

Alternatives if you no longer want Levitytime

If you are switching away, the research dataset lists a few alternatives, though they are not direct one-to-one wellness substitutes. OnlineJobs.ph is described as a low monthly cost platform for hiring Filipino virtual assistants. Upwork offers global freelancers but can be more expensive because of platform fees. SurveySensum focuses on customer experience management and requires a quote.

Those alternatives fit different needs, so the main takeaway is this: cancel the plan you are not using before you shop around. That alone can save ₱1,500 to ₱8,500 per month based on the available Levitytime pricing data in this guide.

Useful links

• Levitytime terms page
• Levity support center
• ClockSmart pricing
• RUSH pricing
• Mochi pricing

Address and cancellation contact details for Levitytime

No verified physical cancellation address was found

No Philippines-specific physical cancellation address was verified in the research data for Levitytime. The service context says cancellation is handled online through the user's account under Manage Your Subscription, and no separate local postal address for cancellation was publicly listed.

That means the realistic channels are your account dashboard, live chat, email, and phone support. If you need stronger evidence, use written channels and keep screenshots of every step.

Contact details you can use now

Here are the support details verified in the dataset:

• Help center: Levity Help Center
• Phone: (855) 644-0928
• Email: [email protected]
• Chat: bottom-right chat bubble on Levity pages
• Hours: Monday-Friday, 9am-5pm EST

If your goal is simply to stop the next charge, the fastest path is usually account cancellation plus a screenshot. If your goal is dispute protection, add email or chat so you have written proof with dates and times.