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Cancellation service #1 in Philippines
Myperfectresume is a resume and cover letter builder sold as a subscription service. You pay for premium access to templates, guided writing tools, expert-written content suggestions, and downloads, not just for a one-time file. The main paid web offers listed are 14-Day Premium Access at ₱120.00 and 1-Year Premium Access at ₱4,800.00 (myperfectresume.com/pricing).
If you are in the Philippines, this matters because many users sign up to finish one resume quickly, then later discover the plan renews automatically. The truth is, Myperfectresume's billing model is more complicated than it should be for a tool many people use only once during a job hunt.
The premium plans include full access to the resume builder and cover letter builder, expert suggestions, and downloads. On iOS, the service also offers in-app subscriptions priced at ₱1,290.00 monthly and ₱3,990.00 yearly, based on converted pricing data for the Philippines.
The practical difference is simple. Free access is limited, while premium access is what unlocks the polished templates and easier export options that job seekers usually want when applying fast.
Myperfectresume uses an auto-renewing subscription model. According to its terms, the 14-Day Premium Access plan renews at $34.95 CAD (₱1,400) every 4 weeks, while the 1-Year Premium Access plan renews at $119.40 CAD (₱4,800) yearly (myperfectresume.com/terms-of-service). That short starter offer is where many billing surprises happen.
Local support is not presented as Philippines-specific, and the published support hours are in CST, not Philippine time. Payment is not described with local wallets like GCash or Maya in the verified sources, so assume standard card-based online billing unless your app store handled the payment.
A lot of frustration starts when users cancel without saving proof, then get charged again and have nothing to show. Before you do anything, log in, open your account page, take a screenshot of your current plan, and note your next billing date. If you are on the 14-Day Premium Access plan, timing is critical because that plan can roll into $34.95 CAD (₱1,400) every 4 weeks if you miss the cutoff (myperfectresume.com/terms-of-service).
Also save your resume files first. Data retention after cancellation is not clearly stated in the terms, so download your resume, cover letter, and any editable versions before canceling. This is one of the easiest mistakes to avoid.
The main web route is the standard account cancellation flow. Sign in to your Myperfectresume account, go to your account settings, then follow the prompts to cancel your subscription (myperfectresume.com/contact-us). Since the site does not publish a fully detailed click-by-click menu in the source, the safest path is Login > Account Settings > Subscription or Billing > Cancel.
Do not stop after clicking one button if you see a confirmation page, retention offer, or final confirmation prompt. Stay on the screen until you get a visible confirmation message or email. Heads up: users who leave halfway often assume the cancellation is done when it is not.
If the account flow is unclear, contact support directly. The verified support email is [email protected], the support phone is (855) 213-0348, and live chat is available through the Chat button on the website (myperfectresume.com/contact-us). Support hours are Monday to Friday 8 AM to 8 PM CST, Saturday 8 AM to 5 PM CST, and Sunday 10 AM to 6 PM CST.
For callers in the Philippines, CST is far behind Philippine time, so contact windows may fall late evening or early morning locally. If you use email or chat, include your account email, last charge amount, billing date, and a direct request such as: “Please cancel auto-renewal for my Myperfectresume subscription effective immediately and confirm by email.” Short and specific works better.
If you subscribed inside the iPhone app, cancel inside Apple, not on the Myperfectresume website. On iOS, open the App Store, tap your account, open Subscriptions, select Myperfectresume, and tap Cancel Subscription (support.apple.com). Website support cannot reliably stop an Apple-billed renewal.
If you subscribed through Android, open Google Play Store, go to Payments and subscriptions or Subscriptions, select Myperfectresume, and tap Cancel Subscription (support.google.com). Just a reminder: many people cancel on the wrong platform, then get charged because the active billing source was Apple or Google, not the website.
If you want written proof outside email, you can send a registered letter to the company address. This is slower, so allow 5 to 10 business days. Some people now use services like Postclic for a digital registered letter with timestamped proof of sending, receipt, and opening, which can be useful if you want a paper-trail without going to the post office.
Postal cancellation should be treated as a backup route, not the fastest one. If your renewal is close, use web cancellation and support email on the same day, then keep screenshots of both actions.
Myperfectresume says plans can be canceled anytime, but that does not mean you get money back for the unused period. In practical terms, cancellation should stop the next renewal, while your current paid access usually continues until the end of the active billing cycle tied to that charge.
Example: if your yearly plan renewed on March 10 and you canceled on March 20, you should expect access until the next renewal date rather than an immediate shutdown. Since the company does not clearly publish a more detailed post-cancellation access timeline, save your documents before the end date to avoid last-minute stress.
If you do nothing, the short 14-Day Premium Access offer can convert into recurring billing at $34.95 CAD (₱1,400) every 4 weeks, and the annual plan renews at $119.40 CAD (₱4,800) each year (myperfectresume.com/terms-of-service). That is the biggest practical risk for occasional users.
This is why a calendar reminder helps. Set one at least 3 days before renewal, not on the same day, because support replies and store processing are not always instant.
The terms do not clearly state how long resume data is stored after cancellation. The safest approach is to export everything before canceling and keep local copies in PDF, TXT, or any editable format you can get while your plan is active.
If your account contains several versions for different job applications, save all of them, not just the latest file. Once billing ends, access to premium editing and downloads may become limited even if your account login still exists.
The clearest published refund rule is the 14-day money-back guarantee for the 1-Year Premium Access plan. To qualify, you must request the refund within 14 days of subscribing to premium access (myperfectresume.com/pricing). For other plans, Myperfectresume points users back to the terms shown during sign-up.
There is no clear promise of prorated refunds for unused time. For unused periods, the company does not spell out a standard refund rule, so you need to ask support directly through [email protected] or phone support.
Your best shot is to contact support fast and keep the request factual. Include your account email, charge date, exact amount, last four digits of the card if relevant, and a short explanation such as duplicate charge, forgotten auto-renewal, or billing error. Billing error cases are specifically directed to customer support on the official contact page (myperfectresume.com/contact-us).
If you were billed through Apple or Google, use their billing systems for the refund request path because the merchant of record may be the app store. App-based cancellation and refund handling often work better when you stay inside the same platform where payment happened.
In the Philippines, online subscription complaints can fall under the Consumer Act of the Philippines, Republic Act No. 7394, with DTI as the key consumer authority. There is no universal statutory cooling-off period for all online subscriptions, but door-to-door sales have a 7 working day cooling-off rule, and many digital businesses use 7 to 14 days as a practical standard.
For continued or unauthorized charges, you can also dispute the transaction through your bank, card issuer, GCash, or Maya. Under BSP-related banking practice, cardholders typically have up to 60 days from the statement date to dispute a transaction. Save your cancellation screenshot, confirmation email, and billing statement before filing any dispute.
The terms are very clear on one point: both main plans renew automatically unless you cancel. The 14-Day Premium Access plan has a 14-day commitment and then renews at $34.95 CAD (₱1,400) every 4 weeks. The 1-Year Premium Access plan has a one-year commitment and renews yearly at $119.40 CAD (₱4,800) (myperfectresume.com/terms-of-service).
This means the cheap entry price is not the long-term price. If you signed up just to finish one CV, take note of the renewal rule immediately after payment and cancel as soon as you no longer need the service.
Myperfectresume describes the 14-Day Premium Access plan as a free trial in its terms, but the pricing page also shows it as a paid offer at ₱120.00. In real-world use, what matters is that it is a short access period that converts to a much higher recurring charge if not canceled on time.
Some details are simply not clear in the published terms. Data retention after cancellation is not specified, applicable law is not specified, and dispute resolution is not clearly laid out in the verified materials. When information is missing, your best protection is documentation and fast follow-up with support.
Plan | Price | Billing period | Main features |
|---|---|---|---|
14-Day Premium Access | ₱120.00 | 14 days | Resume builder, cover letters, expert suggestions |
1-Year Premium Access | ₱4,800.00 | Annual | Same premium web features |
iOS Monthly Subscription | ₱1,290.00 | Monthly | Mobile resume builder access |
iOS Yearly Subscription | ₱3,990.00 | Annual | Mobile premium yearly access |
The cheapest entry point is the 14-Day Premium Access at ₱120.00, but it is also the plan most likely to catch one-time users off guard because it renews at a much higher rate. The most expensive listed web plan is the annual premium plan at ₱4,800.00.
On iOS, the yearly subscription at ₱3,990.00 is cheaper over a full year than paying ₱1,290.00 every month. If you only need a resume for one application cycle, any recurring plan can become expensive very fast unless you cancel immediately after finishing your downloads.
The annual web plan gives lower long-term cost than repeated short renewals, but only if you truly need ongoing access. The risky option is the low-priced starter period followed by recurring billing every 4 weeks at $34.95 CAD (₱1,400), which adds up quickly over several months.
No separate cancellation fee was found in the verified terms and contact materials. The real cost issue is not a termination penalty, but forgetting the auto-renewal date.
If you are in the Philippines, your practical consumer protection backstop is the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry handling many consumer complaints. For a subscription dispute involving unclear cancellation or ongoing charges, DTI is the agency most relevant to a service like Myperfectresume.
Myperfectresume's terms do not clearly state a Philippine-specific cancellation right or cooling-off rule. That gap does not remove your local rights if billing was misleading, unauthorized, or not properly stopped after cancellation.
For door-to-door or direct sales, Philippine consumers generally have a 7 working day cooling-off period. For online purchases, there is no one-size-fits-all statutory cooling-off period that automatically applies to every digital subscription, which is why the company policy and your payment evidence matter so much.
In Myperfectresume's case, the best practical benchmark is the service's own 14-day money-back guarantee for the 1-Year Premium Access plan. If you are inside that 14-day window, request the refund immediately and attach proof of the subscription date.
If support does not fix the issue, gather your screenshots, cancellation confirmation, billing statement, and all emails exchanged with the company. Then file a complaint with DTI and, if the issue is a card or wallet charge, separately raise a dispute with your bank, GCash, Maya, or credit card issuer within 60 days from the statement date.
For Myperfectresume disputes, your complaint should clearly state the date you subscribed, the date you canceled, the amount charged, and the remedy you want, such as refund of a continued charge or correction of duplicate billing. Short timelines and clean evidence usually get better results than long emotional explanations.
For consumer subscription issues, DTI is the key authority to approach in the Philippines. If the problem is a payment dispute, BSP-related banking complaint channels and your issuing bank are also relevant because they handle charge disputes and card transaction investigations.
When you file, include the merchant name exactly as it appears on your statement. That small detail helps avoid delays, especially when the billing descriptor does not perfectly match the brand name Myperfectresume.
Based on the limited review sample provided here, the trend is negative: 0 positive and 2 negative reviews, both focused on charges after cancellation or after a short trial. That does not prove every cancellation fails, but it does show a recurring pain point that matches common local complaints in the Philippines, especially difficulty canceling subscriptions and unresponsive support.
To stay balanced, the product itself is popular because resume builders save time and offer polished templates. The problem in the available feedback is not the idea of the service, but billing expectations and what happens when users try to stop renewal.
Theme | Frequency | Typical example |
|---|---|---|
Charge after cancel | 2 reports | Renewal continued |
Trial confusion | 1 report | No reminder sent |
Support frustration | 1 report | Run around |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | 1/5 | 2 |
"I have been charged numerous times for zero services. It's now totaling well over $100 [about ₱5,600] and I am still getting the run around. DO NOT USE THIS SERVICE. I HAVE NOW CANCELLED MY CARD CONNECTED WITH THIS." (TrustPilot)
"It would be helpful when somebody only does a 14 day trial that you remind them before you steal their money. Yes that is an intentional word." (TrustPilot)
Prepare proof before you touch the cancel button. Save a screenshot of your plan page, your billing date, your last payment amount, and the email address attached to the account. If you are on the 14-day plan, that date matters because even a short delay can trigger the next charge.
Screenshot of Account or Billing page
Copy of receipt or payment confirmation
Downloaded resume and cover letter files
Note of payment channel used
If you plan to request a refund, gather the exact transaction date, amount, and payment method. Support teams respond faster when you provide the billing facts in one message rather than sending several follow-ups with missing details.
Transaction ID or statement reference
Date and amount of each charge
Cancellation screenshot or email
Copies of chat or email exchanges
A classic mistake is canceling on the website when the subscription was actually bought through App Store or Google Play. In that case, the website cancellation may not stop store billing, and the next renewal can still go through.
The fix is simple. Match the cancellation route to the original payment route. Apple subscription means cancel in Apple. Google Play subscription means cancel in Google Play.
Many one-time users treat the ₱120.00 starter access like a simple one-off payment. Then the plan renews at $34.95 CAD (₱1,400) every 4 weeks because auto-renewal was still active.
The better approach is to cancel as soon as your downloads are finished. You can still use the remaining paid access period, but you remove the risk of forgetting later.
Canceling stops future renewals. It does not automatically create a refund for the current cycle. This catches people who expect unused days to be refunded after they cancel midway through a monthly or annual term.
If you want money back, ask for a refund separately and mention the exact policy basis, such as the 14-day money-back guarantee for the 1-Year Premium Access plan.
Another common mistake is closing the tab before the last confirmation screen or not saving the confirmation email. If a charge appears later, you will need evidence for support, DTI, or a bank dispute.
Always keep at least two forms of proof: a screenshot showing canceled status and an email confirmation. This matters even more if support feels unresponsive.
Some users spend weeks arguing with support and miss the bank dispute window. In the Philippines, a chargeback request is often strongest when filed within 60 days from the statement date through your bank, credit card issuer, GCash, or Maya.
If support does not resolve a clear billing error quickly, escalate while your evidence is fresh. You can still continue talking to the merchant after filing the dispute.
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
App Store (iOS) | Before next billing | No fee found | Medium |
Google Play (Android) | Before next billing | No fee found | Medium |
Registered mail | 5-10 business days | No fee found | Higher, best proof |
If you need speed, the web account route is usually the quickest for direct subscriptions. If your billing came from Apple or Google, the store route is more accurate because it targets the actual payment source.
Registered mail gives stronger formal proof but works slower. Your choice depends on whether you need speed, platform accuracy, or stronger evidence.
Right after canceling, look for a confirmation page, a confirmation email, or a changed subscription status inside your account. Take screenshots on the same day and set a reminder for your next usual billing date so you remember to check whether the renewal really stopped.
If no confirmation arrives within a reasonable time, contact support at [email protected] or use live chat through the official contact page. One extra follow-up on the same day is better than discovering a fresh charge weeks later.
Check your card, GCash, Maya, or bank statement around the next expected billing date and again when the monthly statement closes. If an unauthorized or continued charge appears, ask your issuer for a chargeback and attach the cancellation proof. Philippine users generally have up to 60 days from the statement date to dispute a transaction.
You can also raise a complaint with DTI for an online subscription dispute under RA 7394. For alternatives after leaving Myperfectresume, Resume.com is free, Canva offers flexible resume templates with a free tier, and Resume.io is a simpler paid option for users who still want guided resume building.
If you want to send a written cancellation notice, use this address:
City View Plaza II, 48 Road 165, Suite 6000, Guaynabo, PR 00968
This route is slower than web, chat, email, or app store cancellation. Use it when you want extra proof or when digital support has not responded.
If your renewal is near, do not rely on post alone. Cancel through your account or billing platform on the same day, then send the written notice as backup evidence. That gives you both speed and documentation.
In your letter, include your full name, account email, last charge date, amount billed, and a direct sentence asking for cancellation of auto-renewal. Clear, specific wording makes follow-up much easier if you later need to contact support, DTI, or your bank.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Sofia Lim
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.