Cancellation Resumemaker: Easy Method

What is Resumemaker

Service, company, and how the subscription works

Resumemaker is a resume-building SaaS that helps you create CVs, cover letters, and different resume versions online. The service context tied to this guide points to resumemaker.com and to Individual Software Inc., with a mailing address in Livermore, California. The subscription terms used for cancellation and refund rules in available verified sources point to Resume.co, which matters because many users sign up through a resume tool and later find billing handled under a related brand.

Here is the part that usually causes frustration in the Philippines: users expect a one-time resume payment, then discover an auto-renewing plan later. The verified terms say subscriptions renew automatically unless you cancel before the next billing date, and there is no minimum commitment period, so it runs month to month until you stop it "automatically renew on a monthly basis unless canceled by the user" (resume.co).

Main features people usually pay for

The paid plans listed in the research are focused on high-volume resume editing and job-search tools. The Pro Monthly plan includes unlimited resumes and versions, advanced ATS checks, keyword fixes, a cover letter builder, job matcher, and planner tools. The Pro Annual plan adds priority support and lowers the effective monthly cost.

Approximate local pricing in the Philippines is ₱1,000.00 per month for Pro Monthly and ₱7,500.00 per year for Pro Annual. Those figures are already converted into pesos in the research data, with a note that exchange rates and extra card fees can affect the final amount. If your bank adds cross-border charges, your posted amount can end up slightly higher than the listed PHP estimate.

Availability and what Filipino users should expect

The service is available online and can also be billed through App Store or Google Play in some cases, based on the verified mobile cancellation terms. Support details from deep research show email support at [email protected], no live chat, and a response target of within 24 hours. A separate terms source for Resume.co also lists [email protected] and phone contact for cancellation and refunds.

The truth is, the setup is more confusing than it should be. Filipino users report two recurring issues: difficulty canceling through the website and unexpected charges after trying to cancel. Before you do anything, identify where you originally subscribed: direct website, App Store, or Google Play. That one detail determines the correct cancellation path and avoids wasted time.

How to cancel Resumemaker without getting charged again

Checks to do before you cancel

Many users get stuck because they cancel too late or from the wrong channel. Before you send any request, save your resume files, note your next billing date, and take a screenshot of your current plan page, payment amount, and account email. If you are on a trial, act before the trial converts because the terms say the trial can become a paid subscription if you do not cancel in time (resume.co).

Also save proof of the amount already charged. Reviews mention amounts like 14-day trial conversion charges and unexpected deductions such as ₱1,216.99 after a trial, so your bank screenshot matters if you later need a refund or chargeback. If you built several resume versions, export every final PDF before canceling because access can continue only until the end of the paid billing cycle, not forever.

Cancel through the website or account support channel

For direct web subscriptions, the verified terms do not give a clean self-service click path inside the account dashboard. Instead, they say you should contact the support team by phone at 855-568-0962 or by email at [email protected] and provide your account details and cancellation request (resume.co). A separate help source also points users to [email protected] with no live chat and about 24 hours response time (help.resumebuilder.so).

If your account was created on the web, the most practical path is this: log in, open your account or billing page, take screenshots of your plan and renewal date, then send an email with the subject line “Cancel subscription” to the support email tied to your account. In the message, include your full name, login email, last four digits of the payment card if available, charge date, and the exact sentence that you want auto-renewal canceled immediately at the end of the current billing cycle. Add one screenshot of the billing page and one screenshot of the charge.

You can also consult the help article here: subscription cancellation help. If support does not reply within 24 hours, send one follow-up on the same email thread so all timestamps stay together. That single thread becomes your best evidence if a renewal still posts later.

Cancel through App Store or Google Play if that is where you subscribed

If you subscribed on iPhone or iPad, open App Store, tap your profile icon, tap Subscriptions, find Resume.co, and tap Cancel Subscription (evobrapps.com). Deleting the app does not stop billing. This is one of the most common mistakes, especially when users assume uninstalling ends the plan.

If you subscribed on Android, open Google Play Store, tap the menu or profile area, open Payments and subscriptions or Subscriptions, locate Resume.co, and tap Cancel Subscription (evobrapps.com). Again, uninstalling does not cancel the recurring payment. After canceling, take a screenshot that shows the expiration date or non-renewing status.

Email, phone, and postal backup option

If your billing source is unclear, email support first and ask them to confirm where the subscription is managed. The research data shows [email protected] as the main support email with around 24 hours response time, while the terms page for Resume.co uses [email protected] and 855-568-0962 for cancellations and refunds. If one address bounces or goes unanswered, try the other on the same day and keep both copies.

A postal backup exists if you want paper proof. The mailing address connected to the service context is in Livermore, California, and cancellations are still mainly handled by email or phone. If you prefer a tracked written notice, registered mail works, and some users now use digital registered delivery services such as Postclic for timestamped proof of sending and receipt instead of traditional paper mail.

What changes after you cancel the plan

Your access usually stays until the paid period ends

The verified terms say your subscription remains active until the end of the current billing cycle after cancellation (resume.co). So if your renewal date is April 28 and you cancel on April 10, you should still have paid access until April 28. What stops is the next automatic renewal, not the already paid period.

This matters for practical planning. Canceling early does not usually mean instant loss of your tools, so you can still export resume versions, finish a cover letter, or save template copies before the end date. Just do not wait until the last evening because account access can end exactly on the expiration date shown in your subscription status.

If you do nothing, the subscription renews automatically

The auto-renew clause is explicit: monthly subscriptions renew unless you cancel before the next billing date (resume.co). There is no early termination fee, but there is also no protection against a new cycle if you simply forget. For users in the Philippines, that means even a small trial payment can turn into a much larger monthly charge if no cancellation request reaches support in time.

Several negative reviews mention charges appearing after users believed they had canceled. That is why screenshots and timestamps matter more than verbal assurances. If you have only an email request and no reply yet, monitor your card or e-wallet closely around the renewal date.

Your data may stay for some time after cancellation

The terms say user data may be retained for a period under the privacy policy, but they do not give a simple public timetable in the cancellation section (resume.co). In plain terms, do not assume your resumes disappear immediately and do not assume they stay forever either. Save every document you care about before the account ends.

A safe export checklist is simple: final resume PDFs, editable text copies, cover letters, job match notes, and any ATS suggestions you want to reuse. If you later ask support to delete account data, send that as a separate written request so the record is clear.

Refund policy and billing disputes for this resume subscription

What the refund policy says

The clearest verified rule is this: Resume.co offers a full refund if you request it within 30 days of the initial purchase (resume.co). Refund requests can be made by phone at 855-568-0962 or by email at [email protected]. That 30-day window applies to the initial purchase, not to every later renewal.

The same terms also say there are no partial refunds for unused time in a billing cycle you already paid for (resume.co). So if you cancel halfway through the month, you usually keep access until the end date, but you should not expect a prorated refund for the remaining days. Billing errors or duplicate charges can be refunded after verification.

How this works for users in the Philippines

In the Philippines, subscription complaints are generally handled under the Consumer Act of the Philippines, Republic Act No. 7394, through the DTI. There is no universal statutory cooling-off period for all online subscriptions, but company policies still apply, and here the service offers a 30-day refund period for initial purchases based on its own terms. That is actually more generous than the usual minimum expectations for many digital services.

For door-to-door or direct sales, local rules can give a 7 working day cooling-off period, but that does not cleanly map to a web-based resume subscription. Here is the practical takeaway: use the company’s 30-day initial refund window if you are inside it, and if you were charged after canceling or charged without clear consent, escalate to your payment provider and DTI with screenshots.

How to request a refund step by step

Send the refund request as soon as you spot the problem. Include your account email, full name, transaction date, charged amount in PHP, the last four digits of the card or e-wallet reference, and a short explanation such as “charged after cancellation on March 12” or “duplicate charge on the same day.” Attach your cancellation screenshot and billing screenshot in the same email.

If you paid through App Store or Google Play, also request the refund through that store because store-billed subscriptions are usually controlled there. If you paid directly by card, website support is the primary path. When support confirms the refund, save that email and watch your bank statement until the credit appears.

Chargeback, GCash, Maya, and bank disputes

If support ignores you or denies a refund after a continued or unauthorized charge, you can ask your bank, credit card issuer, GCash, or Maya for a dispute or chargeback. In the Philippines, BSP rules generally give cardholders up to 60 days from the statement date to dispute a transaction. Save your cancellation proof, support emails, and screenshots because that evidence makes the case stronger.

Use chargeback as a last resort after trying support, especially if the issue is a duplicate charge or billing after cancellation. DTI handles consumer complaints under RA 7394, while BSP is relevant for payment disputes. If your account was charged after you have written proof of cancellation, that is the exact kind of case where escalation is worth the effort.

Terms and subscription conditions that affect your billing

Auto-renewal, trial conversion, and commitment length

The terms say the subscription renews automatically every month unless canceled by the user (resume.co). There is no minimum commitment duration, which sounds flexible, but it also means the burden is on you to stop the next renewal before the billing date. No early termination fee was found in the terms.

The same source says there is a trial period and that users can cancel during the trial without incurring charges, with details shown during sign-up (resume.co). This is where many complaints start. If the trial end date is not written down, it is easy to forget and get billed for the full subscription right after the low-entry payment or trial access ends.

Applicable law, disputes, and data retention

The terms are governed by the laws of the United States and say disputes are resolved under U.S. law (resume.co). For Filipino consumers, that does not erase your local ability to complain to DTI about unfair online subscription practices or to dispute payment issues through your bank under BSP rules. In real life, the fastest route is usually support first, payment dispute second, regulator complaint third.

On data, the terms say user data may be retained for a period according to the privacy policy (resume.co). Since the cancellation language does not spell out a simple deletion timeline, export your files before your paid access expires. That avoids the usual surprise of losing access to resume versions you thought would stay editable forever.

Resumemaker plans and pricing in the Philippines

Current plans and what you get

The pricing data in the research is approximate and may shift because of exchange rates and card fees. For Philippine users, that means your final posted charge may differ by a few pesos or more if your bank treats it as a foreign transaction. Still, these numbers are solid enough to compare value.

Pro Monthly is the more expensive option over a full year. At ₱1,000.00 monthly, twelve months would total about ₱12,000.00, while Pro Annual is about ₱7,500.00. That means the annual plan saves roughly ₱4,500.00 over twelve months, or about 37.5% compared with paying monthly all year.

Which plan costs more and when annual makes sense

If you only need a resume for one hiring cycle, the monthly plan is simpler because there is no minimum term and no early termination fee in the terms. If you are actively job hunting for several months, the annual plan is much cheaper per month at roughly ₱625.00 effective monthly cost. That is a meaningful gap of about ₱375.00 less each month compared with Pro Monthly.

The catch is not hidden pricing in the verified data but renewal awareness. Since auto-renewal is active unless canceled, the cheaper monthly entry point can still become expensive if you forget to stop it. Take note of the next billing date the same day you subscribe.

Your rights in the Philippines if cancellation or refund goes wrong

Local rules that matter for this kind of subscription

For users in the Philippines, the main consumer protection framework is the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry as the key agency for complaints involving online subscriptions. There is no blanket law giving every online subscription buyer a universal refund window, so the company’s own 30-day initial refund policy becomes very important here.

For direct sales scenarios, there can be a 7 working day cooling-off period. For online purchases, platforms often use 7 to 14 days as a best-practice return window, but that is not a universal statutory rule for every SaaS purchase. In this case, the service’s published 30-day refund for the initial purchase is the clearest practical protection available from the company side.

How to complain to DTI or escalate a payment dispute

If Resumemaker or the related billing entity keeps charging you after cancellation, start by gathering proof: cancellation email, screenshots of the billing page, support reply if any, and your bank statement showing the charge. Then file a complaint with DTI through its consumer channels and attach the evidence. Mention the exact dates, amounts, and the support email you used.

If the issue is the payment itself, such as an unauthorized renewal or duplicate charge, contact your bank, card issuer, GCash, or Maya immediately and ask for a dispute or chargeback. Under BSP complaint practice, cardholders often have up to 60 days from the statement date to contest the transaction. The cleaner your evidence, the less likely your bank will push back.

Useful authority contact points

For consumer complaints, use the DTI website and consumer complaint system. For payment issues, BSP is the financial regulator that matters when a card issuer or e-wallet mishandles a dispute. In a Resumemaker case, DTI is better for unfair subscription behavior, while BSP-related escalation is better for bank-side charge disputes.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about cancellations and surprise charges

Overall verdict from available reviews

The trend in the available review set is plainly negative: 0 positive and 5 negative unique reviews. Based on that small but consistent sample, cancellation appears difficult in practice, mainly because users report continued charges, trial conversion confusion, and weak cancellation clarity. Local research also flags two similar issues in the Philippines: hard website cancellation and unexpected charges after users try to cancel.

To stay balanced, the positive side is that the published terms do allow cancellation at any time with no early termination fee and a 30-day refund window for the initial purchase. On paper, those are fairer than some SaaS tools. The problem is that user sentiment suggests execution and billing transparency are where frustration builds.

Recurring themes and source summary

• "Scam! do not fall into a trap for paying small amount making a resume, your card will be automatically subscribed to payment after 14days of trial without authorization they take 1216.99php on my card." (TrustPilot)
• "Cancelled last week ahead of subscription cycle and they have still taken a payment. Taking up with credit card company." (TrustPilot)
• "They first charge 0.85cents [about ₱53] and then make you subscribed and charge 25€ [about ₱1,520] on your account." (TrustPilot)
• "Beware. After my payment for CV 0.99 [about ₱61] they want to charge me additional 24.90 pounds [about ₱1,808] 3 weeks later." (TrustPilot)
• "This is completely a scam! When you purchase a one-time CV service, it will automatically subscribe you to a monthly fee, and the fee will suddenly be deducted from your credit card on some random day." (TrustPilot)

Documents to prepare before and after you cancel

Before cancellation

Prepare a small evidence folder before you contact support. Save a screenshot of your account email, current plan, renewal date, and the last successful charge. If you are on a trial or low-cost entry offer, screenshot that page too because later disputes often depend on what the sign-up screen actually showed.

• Screenshot of account plan page
• Screenshot of renewal date
• Exported resume PDFs
• Copy of cover letters
• Bank or card charge screenshot

For refunds and post-cancellation follow-up

Refund requests move faster when you include exact transaction details. Add the transaction ID if available, the date and amount in PHP, and the card or wallet reference. After cancellation, save the reply email or store confirmation showing the subscription will not renew.

• Cancellation email thread
• Transaction date and amount
• Last four card digits
• Confirmation screenshot
• Next bank statement copy

Common cancellation mistakes that cause extra charges

Wrong channel, late timing, and missing proof

Mistake one is canceling through the wrong channel. If you subscribed through App Store or Google Play but only email the website support, the renewal can still continue in the store. The fix is simple: cancel where you originally subscribed, then keep the store confirmation screenshot.

Mistake two is waiting until the billing date itself. Since the terms place responsibility on the user to cancel before renewal, a same-day request can be risky if support replies later. Send the cancellation at least a few days before renewal and follow up if there is no reply within 24 hours.

Mistake three is assuming uninstalling the app ends the subscription. The verified mobile terms explicitly say uninstalling does not cancel billing (evobrapps.com). Delete the app only after you see a proper canceled or non-renewing status.

Expecting prorated refunds or forgetting to monitor the bank

Mistake four is expecting a partial refund for unused days. The terms say there are no partial refunds for unused periods already paid for (resume.co). If you cancel mid-cycle, you usually keep access until the end date, but the money for the rest of that cycle usually stays with the company.

Mistake five is not checking your bank statement after cancellation. Several reviews describe charges that still posted after users thought the subscription was already stopped. The solution is practical: save proof, set a calendar reminder for the next statement date, and dispute any continued charge within the BSP-related 60-day window from the statement date.

Comparison of cancellation methods and what each one means for you

Methods table

Key takeaway from the options

All four methods can work, but they serve different situations. Web or support email is the standard route for direct subscriptions. App Store and Google Play are essential if the subscription was created there. Registered mail is slower but gives stronger documentary proof if a billing dispute becomes messy.

No cancellation fee or early termination fee was found in the terms. So the real issue is not exit cost but making sure the request is sent through the correct billing channel before the next renewal date.

After cancellation: what to check in the next few days

Immediate steps, bank monitoring, and alternatives

Right after canceling, look for a confirmation email or a subscription page showing the end date and non-renewing status. Screenshot that page the same day and set two reminders: one for 3 days before the expected billing date and one for the day your next bank statement becomes available. If a charge appears anyway, contact your bank, GCash, Maya, or card issuer and raise a dispute quickly.

For the next 30 to 60 days, monitor your card or wallet history. In the Philippines, disputed transactions usually need prompt action, and banks often use the statement date as the starting point for the dispute window. If support does not resolve the issue, escalate to DTI for the subscription complaint and keep every screenshot in one folder.

If you need a replacement, CakeResume and Canva both offer free entry options, while Kickresume has a free version with premium upgrades starting at $29/year (about ₱1,624). Resume.io also has a free entry tier with premium subscriptions. If you want traditional installed software, ResumeMaker Professional Deluxe is another route, though the research did not specify its current subscription pricing.

Useful links

• Official Resumemaker website
• Resume.co terms and conditions
• Cancellation help article
• Mobile subscription terms
• DTI Philippines

Mailing address and when to use it

Physical address connected to the service

If you want to send a written cancellation notice or supporting complaint by post, use the mailing address associated with the service context:

• 3049 Independence Drive, Suite E, Livermore, CA 94551

Cancellations are mainly handled online by email or phone, not by mail. Use the postal address when you want an extra paper trail, especially if support is unresponsive or if you are preparing documents for a bank dispute or DTI complaint.

Practical note on using the address

Mail is slower than email and app-store cancellation, so it is not ideal if your billing date is close. If your renewal is only a day or two away, send the email cancellation immediately, then use mail only as a backup record. That way you have a timestamped digital request while the letter is still in transit.