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Cancel CLUE
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Clue service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Clue: Easy Method
What is Clue
Overview
Clue is a period and ovulation tracking app that helps users monitor menstrual cycles, symptoms and reproductive health. It uses data you enter to provide predictions and personalized insights.
The app is developed by BioWink GmbH in Berlin and is available on iOS, Android and via a web subscription service.
Main features
Clue offers tracking for periods, ovulation, symptoms, and fertility-related data, plus premium features behind a subscription. Privacy controls and in‑app settings manage access and security.
Feature availability and billing vary by platform (App Store, Google Play, and web via Paddle).
How to cancel Clue
iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID at the top, then Subscriptions.
- Find Clue, then tap Cancel Subscription. Access continues until the end of the billing period.
- Clue cannot cancel App Store subscriptions on your behalf; Apple handles cancellations and refunds.
Android (Google Play)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions, select Clue, then Cancel.
- If you have trouble, open Clue and contact support in the app and include the transaction ID; Clue can assist but Google processes cancellations and refunds.
Web (helloclue.com via Paddle)
- Web subscriptions are processed by Paddle. Clue directs web cancellation and billing requests to Paddle.
- To cancel or request billing help contact Paddle directly (Paddle handles reimbursements and subscription termination for web purchases).
What happens when you cancel
Access and renewal
When you cancel a paid subscription it will not renew at the next billing date. You keep premium access until the end of the paid period.
After the paid period ends, your account reverts to the free tier (if available) and premium features are removed.
Data and account
Cancelling a subscription does not automatically delete your Clue account or your tracked data. Your historical data typically remains unless you request deletion.
If you want data removed, contact Clue support or use account settings to export or delete data where available.
Will I get a refund?
General refund policy
Clue does not offer automatic refunds for subscription purchases. Refunds are rare and granted at Clue’s discretion in exceptional cases.
For web purchases processed via Paddle there may be exceptions under consumer law (see platform-specific rules below).
Platform-specific refunds and exceptions
- App Store (iOS): Request refunds through Apple’s system; Clue cannot issue Apple refunds.
- Google Play (Android): Request refunds through Google Play’s refund process; Clue can advise but Google makes the decision.
- Web/Paddle: EU/German consumer rights such as a 14‑day right of revocation may apply for web purchases. Paddle will process refunds within 14 days when applicable.
Clue plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Clue Period Tracker - 1 Month | S$12.48 | Monthly | Premium subscription for Clue Period Tracker |
| Clue Period Tracker - 12 Months | S$59.98 | Annual | Premium subscription for Clue Period Tracker |
| Clue Plus by BioWink GmbH - 1 Month | S$12.98 | Monthly | Clue Plus premium plan |
| Clue Plus by BioWink GmbH - 1 Year | S$59.98 | Annual | Clue Plus premium plan |
Pricing notes
Prices are taken from the Singapore App Store listing and may vary slightly due to promotions or regional listing changes.
Always check the store listing you used to purchase for the exact price and billing terms.
Your consumer rights in Singapore
Local consumer law
Singapore’s Consumer Protection (Fair Trading) Act protects against unfair practices, but does not replace platform terms for App Store/Google Play purchases.
Platform purchases are generally governed by the respective store’s terms and the store’s refund and cancellation processes.
Platform rules and web purchases
- App Store/Google Play: Refunds and cancellations normally follow Apple’s or Google’s procedures; Clue cannot override those decisions.
- Web (Paddle): EU consumer protections (e.g., 14‑day revocation) may apply to web purchases; Paddle handles refunds where applicable.
Customer experiences
Positive feedback
Many users praise Clue for a clear, science‑based design and useful educational content. Some review sites report high ratings for ease of use and support.
Positive points often include privacy options, usability, and solid cycle‑tracking accuracy for many users.
Common complaints
- Users report aggressive paywalls and removal of features that were previously free.
- There are frequent billing and subscription issues, confusion over Paddle transactions, and occasional app glitches after updates.
- Some users are concerned about removal of data export, offline access or backup features after updates.
Documentation checklist
What to have before you cancel
- Account email and username used for Clue.
- Transaction ID or receipt from the App Store, Google Play or Paddle.
- Date of purchase and the billing method used (Apple ID, Google account, or web email).
Additional items to save
- Exported data or screenshots if you want a local copy of your history before removing the app or requesting deletion.
- Any correspondence with support (in‑app messages or emails) related to billing or refunds.
Common mistakes
Cancelling on the wrong platform
Users sometimes try to cancel via the Clue app while the subscription is billed through Apple or Google. Refunds and cancellations must be done through the store that took the payment.
Always check which account (Apple ID, Google account, or web email) was used to buy the subscription before attempting cancellation.
Missing transaction details
Not keeping receipts or transaction IDs makes it harder for support or stores to locate purchases. This delays cancellations and refund requests.
If you contact Clue support, include the transaction ID and store receipt to speed up help or verify purchase details.
Comparative recap
Quick comparison
| Platform | How to cancel | Refunds handled by | Notes | Period |
|---|---|---|---|---|
| App Store (iOS) | Apple Subscriptions in Settings → Subscriptions | Apple | Clue cannot cancel or issue refunds for App Store purchases. | Monthly / Annual |
| Google Play (Android) | Google Play Store → Subscriptions | Clue can assist in‑app with transaction ID, but Google processes cancellations and refunds. | Monthly / Annual | |
| Web (helloclue.com via Paddle) | Contact Paddle or use their chatbot as directed by Clue | Paddle | EU/German 14‑day revocation may apply for web purchases; Paddle handles refunds. | Monthly / Annual |
Takeaway
Cancellations follow the payment channel: use Apple for App Store, Google for Play, and Paddle for web. Refund options differ by platform and local consumer rules.
After cancelling
What to check immediately
- Confirm cancellation in the store (you should see a confirmation from Apple/Google or Paddle).
- Keep your final receipt and screenshot of cancellation confirmation until the billing cycle ends.
- Export any data you want to keep before premium features expire or if you plan to delete your account.
Useful links
- Clue legal & support information
- Postclic cancellation guide for Clue
- Clue on the Singapore App Store
- Independent review of Clue (features and design)
Address
Company address
BioWink GmbH, Adalbertstraße 7-8, 10999 Berlin, Germany.
Support contact notes
For App Store or Google Play purchases use the platform refund process. For web billing questions Clue directs users to Paddle for cancellations and refunds.
If you need billing help from Paddle, Clue’s support articles note that Paddle manages web refunds and customer queries for web subscriptions.