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Cancellation Mellow Flow: Easy Method
What is Mellow Flow
Overview
Mellow Flow is a subscription-based wellness app offering guided meditations, breathwork, and short lesson-style coaching designed to support focus and mental well-being.
How the service is delivered
Content is delivered through mobile apps (iOS and Android) and web-managed subscriptions. Users typically choose and start subscriptions directly through an app store or the Mellow Flow website.
How to cancel Mellow Flow
If you subscribed on iOS (Apple App Store)
- Open Settings on your iPhone or iPad, tap your Apple ID, then Subscriptions.
- Find Mellow Flow and tap Cancel Subscription. Deleting the app does not stop renewals.
- For additional guidance see a step-by-step write-up: Postclic: Cancel MellowFlow (iOS).
If you subscribed on Android (Google Play)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions.
- Select Mellow Flow and cancel from there. The Mellow Flow website cannot cancel a Play Store subscription for you.
- Keep a screenshot of the cancellation confirmation for your records.
If you subscribed via the web (direct purchase)
- Email [email protected] and request cancellation. Include your account email and subscription details.
- Also cancel any recurring authorisations (e.g., PayPal or your card provider) so future charges stop.
- Retain an email confirmation or screenshot proving the cancellation request was sent and received.
What happens when you cancel
Access after cancellation
In most subscription services, cancelling stops future renewals but does not necessarily remove access immediately.
Access often continues until the end of the paid billing period; confirm this in your cancellation confirmation message.
Billing and renewals
If you cancel through the store (Apple/Google), further automatic renewals through that store should stop.
If billing continues after cancellation, save evidence and contact your payment provider for a dispute or chargeback if needed.
Account data and content
Mellow Flow’s public documentation on data retention is limited. If you need account or data deletion, request this explicitly when you contact support.
Keep copies of any replies from support that confirm account actions or data removal.
Will I get a refund?
Official refund policy
Mellow Flow’s stated policy allows a full refund only if you contact [email protected] within 11 days of the initial purchase and submit proof of completing seven consecutive lessons (for example, screenshots).
Recurring subscription payments are not eligible under that stated condition.
Practical experience and exceptions
- Many users report receiving partial refunds (e.g., 25% or 50%) or no refund despite meeting requirements.
- Users also report slow or non-responsive customer support and difficulty resolving refund requests; see user reports for more context: Trustpilot reviews.
Mellow Flow plans and pricing
Where to check prices
There is no official Singapore-dollar pricing publicly published in the verified sources. Check the official app store listing or Mellow Flow account pages for the price you were charged.
Price variability
App store prices can vary by country and platform. The App Store listing in the verified sources shows Malaysia (RM) pricing, so confirm the exact charge in your local store receipt.
Do not rely on third-party pages for exact subscription rates - use your receipt or the store listing.
Your consumer rights in Singapore
Cooling-off and statutory rights
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), a 5-business-day cooling-off period applies mainly to unsolicited direct-sales contracts, timeshares, and similar agreements.
Mellow Flow subscriptions (user-initiated digital services) are unlikely to be covered by the CPFTA cooling-off rule.
How to proceed if billing continues
- Rely on Mellow Flow’s own 11-day refund policy and store-specific refund options (Apple/Google Play).
- If billing continues after cancellation, contact your bank or payment provider to request a chargeback or reversal.
- Consider filing a complaint with the Consumers Association of Singapore (CASE) if you cannot resolve the matter directly.
Customer experiences
Positive feedback
Some users praise Mellow Flow for its user-friendly design, helpful daily lessons, better self-discipline, and goal-tracking features.
These positive remarks are visible in user reviews on review platforms.
Negative feedback
A large number of users report unexpected or unauthorized charges, difficulty cancelling, and challenging refund processes.
Reports include slow or non-responsive support, repeated billing after cancellation attempts, and partial refunds in practice. See aggregated user feedback: Trustpilot reviews.
Documentation checklist
Essential items to keep
- Purchase receipt or app-store invoice showing date and amount.
- Screenshot or export of subscription status from Apple ID or Google Play subscriptions page.
- Copies of emails to/from [email protected] and any support replies.
- Screenshots proving completion of seven consecutive lessons (if claiming the 11-day refund).
- Bank or card statements showing charges from Mellow Flow.
Optional but helpful evidence
- Any cancellation confirmation screens or messages from the app or store.
- Record of attempts to cancel (dates/times) if service continued to bill after cancellation.
Common mistakes
Deleting the app instead of cancelling
Many users delete the app and assume the subscription is cancelled. Deleting the app does not stop renewals from Apple or Google Play.
Always cancel from the App Store or Google Play subscriptions page or via a direct support request for web subscriptions.
Missing the 11-day window or not keeping proof
Some users miss the eleven-day refund window or fail to save evidence of lesson completion and cancellation requests.
Record and store screenshots and confirmation emails immediately to avoid disputes.
Comparative recap
Quick comparison
| Route | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Apple App Store (iOS) | Settings > Apple ID > Subscriptions > Cancel | Depends on store policy and Mellow Flow rules; contact within 11 days and proof required for full refund | Deleting app ≠ cancellation. See Postclic guide |
| Google Play (Android) | Google Play > Profile > Payments & subscriptions > Subscriptions > Cancel | Store refunds handled by Google; Mellow Flow’s 11-day rule applies for direct refunds | Mellow Flow website cannot cancel Play Store subscriptions for you |
| Web / Direct purchase | Email [email protected] and cancel authorisations (PayPal/card) | Official full refund only if within 11 days and proof of 7 lessons; recurring payments excluded | Keep email confirmation and proof of lesson completion |
After cancelling
Follow-up actions
After you cancel, keep your cancellation confirmation and monitor your bank statements for any unexpected charges.
If charges continue, contact your payment provider to dispute the charge and supply your documentation.
Helpful links and resources
- Cancellation guidance: Postclic: Cancel MellowFlow
- User reviews and experiences: Trustpilot - MellowFlow reviews
- Singapore consumer guidance (CPFTA overview): Advomi - CPFTA cancellation overview
- App Store listing (check charges and store options): Mellow Flow on the App Store
Address
Primary contact address
123 Main Street, Anytown, USA
Alternative address and support email
456 Elm Street, Othertown, USA
Support email: [email protected]
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Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.