Cancellation Hims: Easy Method

What is Hims

Overview

Hims is a U.S.-based telehealth company offering subscription wellness products and remote consultations for areas such as hair loss, sexual health, and weight-loss treatments.

Service model

Services are prescription-led and delivered by shipment or digital instruction, typically on a recurring subscription basis with periodic billing and refills.

How to cancel Hims

Primary online method

• Via Web: log in to your Hims account → Subscriptions → Manage Subscription → Cancel.
• Note: cancellations typically take effect at the end of the current billing cycle, so you retain access until then.

Other common methods

• Apple App Store (iOS): open Settings → your Apple ID → Subscriptions → find Hims → Cancel Subscription.
• Google Play Store (Android): open Google Play Store → Menu → Subscriptions → find Hims → Cancel Subscription.
• Email: send a cancellation request to [email protected] (or [email protected]) with your full name, account email, subscription type, and request confirmation.
• Live Chat: use the chat icon on the Hims website and request cancellation; ask for written confirmation.
• Phone: call +1-917-672-8608 (or 1-800-368-0038 as listed in some T&Cs) and request an email confirmation of cancellation.

What happens when you cancel

Access and shipments

Cancellation usually stops future shipments but does not interrupt access until the current paid billing cycle ends.

If a refill is already processed or shipped, that order is normally considered final under Hims policy.

Account and data

Your account details and medical records remain with Hims under their data policies; you can request copies or account changes through support.

Always obtain written confirmation (email or chat transcript) to document the cancellation date and status.

Will I get a refund?

Standard policy

Hims generally treats sales as final once an order is processed or shipped and does not issue refunds as a routine practice.

Exceptions and special cases

• Refunds may be issued at Hims' discretion for defective or incorrect orders.
• Some sources report a narrow ~48-hour window after payment where a refund request may be considered; this is not a statutory 14-day right. See a discussion at Postclic.
• If Hims cancels a treatment plan, they may refund unshipped medication within a business-window reported by some users; always ask for timelines in writing.

Hims plans and pricing

Available plans (summary)

Below are plan names, approximate Singapore-dollar prices (estimates from U.S. listings converted), billing period, and key features.

Notes on prices

Prices are estimates and may change; conversions assumed ~1 USD = 1.35 SGD and reflect user-reported listings.

Your consumer rights in Singapore

Statutory protections

Under Singapore consumer law, distance contracts can carry a right-to-cancel or cooling-off period in some cases, often cited around 14 days for distance sales where pre-contract disclosures were not provided.

Practical application

• For prescription or digital services, statutory cancellation rights can be limited if service access began immediately and you were informed.
• If you believe required pre-contract information or renewal disclosures were missing or misleading, you may have stronger grounds to dispute charges under local law; see guidance at Lewis Silkin.

Customer experiences

Positive reports

Some users praise Hims for convenience, timely shipping, and product benefit when following recommended regimens.

There are also reports of responsive customer service resolving certain erroneous charges quickly.

Negative reports

Common complaints include difficulty locating cancellation controls, unexpected renewal charges, reactivated subscriptions, and poor or missing confirmation communications.

For aggregated user reviews see community feedback at Trustpilot.

Documentation checklist

Must-have items before contacting support

• Full name as on account
• Account email and any order or subscription ID
• Date and method of cancellation request (screenshot or transcript if possible)
• Preferred contact email for confirmation

Optional but useful items

• Payment receipts or bank/card statements showing charges
• Copies of any chat transcripts or support emails
• Documentation of promised delivery or service terms if disputing renewals

Common mistakes

Not getting written confirmation

Many users rely on verbal or on-site indications of cancellation and later find auto-renewals continued. Always request and save an email confirmation or chat transcript.

Canceling the wrong place

Cancelling only the website subscription while payment is handled via Apple or Google can leave the app-store subscription active.

Always check where the charge originates (Hims direct vs Apple/Google) and cancel in that store if applicable.

Comparative recap

At-a-glance comparison

The table below compares key aspects of cancellation ease, refund likelihood, and notes to help you decide where to start.

How to use this table

Start with the method that matches how you were billed (web, Apple, Google). If unsure, obtain a billing statement and follow the corresponding path.

After cancelling

What to monitor

Watch your bank or card statement for any unexpected charges for at least one billing cycle after cancellation.

If you see an unauthorized renewal, contact Hims support immediately and keep records of your communications.

Where to get help and read more

• Community reviews and aggregated experiences: Trustpilot - Hims
• Discussion of cancellation/refund timing and consumer options: Postclic - Hims cancellation
• Guidance on local subscription law and rights: Lewis Silkin - subscription law

Address

Singapore contact address (note)

The U.S. company does not publicly list a Singapore corporate office; the only Singapore address located in records refers to a different entity.

Address on record

269A Sixth Avenue, Dynasty Lodge, Singapore 276561