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Cancel LOVEHONEY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Lovehoney service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lovehoney: Easy Method
What is Lovehoney
Overview
Lovehoney is an online retailer specialising in sexual wellness products, including toys, lingerie and accessories. It sells physical products to international customers, including those in Singapore.
Services
Lovehoney operates an e-commerce store and a separate subscription box service. Product sales, returns and guarantees are managed through Lovehoney’s sales channels and platform partners.
How to cancel Lovehoney
Orders placed on the website
- Once an order is placed via the Lovehoney website, it cannot be cancelled online; customers must wait for delivery and then return items under Lovehoney’s Returns Policy.
- If you need to stop an order, prepare to use the return process after delivery rather than expect an online cancellation.
Before processing and app purchases
- If your order has not yet been processed to the warehouse, contact Lovehoney customer service to request a delivery address change; this is different from a direct online cancellation.
- Purchases or subscriptions made through Apple App Store or Google Play are managed by Apple or Google; cancel via those platforms’ subscription or purchase settings.
What happens when you cancel
Access and orders
Because website orders cannot be cancelled after placement, there is typically no change to order fulfilment once the order is accepted.
If an address change is accepted before warehouse processing, the order may be redirected; otherwise delivery proceeds as normal.
Account and data
Cancelling an order does not automatically delete your account or stored data. If you need account changes, contact Lovehoney customer service directly.
For app-based purchases, cancelling via Apple/Google stops future renewals but does not automatically refund past charges; handle refunds through the platform.
Will I get a refund?
Standard returns and refunds
Lovehoney offers a 30-day returns window for most items from the order date for returns, provided items are unopened and in original condition.
Standard returns within this 30-day period may result in a refund to the original payment method, where permitted by the returns process.
100 Day Pleasure Guarantee and warranty
Under the 100 Day Pleasure Guarantee, customers may return one toy or bondage item per order within 100 days in exchange for a gift voucher (subject to a maximum voucher amount and exclusions).
A 1-year product warranty covers manufacturing faults; warranty returns or replacements are available when conditions are met.
Exceptions and platform purchases
Certain categories (for example lingerie, lubricants, essentials and advent calendars) are excluded from the 100 Day Pleasure Guarantee.
App Store or Google Play purchases are governed by Apple/Google policies; Lovehoney does not control in-app cancellations or platform refunds.
Lovehoney plans and pricing
Where to check prices
Lovehoney lists product prices on its official sales channels. Prices and any subscription fees (if applicable) may vary by region and time.
Do not rely on third-party summaries for current prices; always check Lovehoney’s official product pages for up-to-date pricing information.
No invented prices
This guide does not present or guess specific prices. Verify any cost or membership information directly on Lovehoney’s site or in the app stores where purchases were made.
Your consumer rights in Singapore
Cooling-off rights
Singapore does not automatically provide a 14-day statutory cooling-off right for online purchases in the same way some other jurisdictions do.
Any cooling-off or refund terms beyond statutory law must be offered by the merchant as a voluntary policy.
Lovehoney’s voluntary protections
Lovehoney’s 30-day returns policy, 100 Day Pleasure Guarantee and 1-year warranty are voluntary policies that extend customer protections beyond Singapore’s statutory baseline.
These policies are merchant-led commitments and not statutory consumer rights specific to Singapore.
Customer experiences
Positive feedback
Many reviewers praise Lovehoney for product variety, perceived quality and discreet, timely delivery.
Customers have also reported prompt replacements for defective items and overall pleasant shopping experiences in some reviews.
Negative feedback
Some customers report receiving items with defects or imperfect presentation and dissatisfaction with return outcomes in certain cases.
Delivery issues (such as poor courier communication) and customer service delays resolving warranty or 100-day guarantee claims are noted in other reviews.
Documentation checklist
Essential order details
- Order number and order date
- Payment method and transaction reference
- Shipping address and tracking number (if available)
Evidence for returns or complaints
- Photos of the item and packaging showing condition or defects
- Clear description of the issue and desired outcome (refund, replacement, voucher)
- Any correspondence with Lovehoney or courier, including timestamps
Common mistakes
Attempting website cancellation after ordering
Many customers try to cancel directly through the website after placing an order; once placed, online cancellation is not available.
If you need to change or stop an order, act immediately and contact customer service - expect to use returns if the order cannot be stopped.
Misunderstanding return rules and platform purchases
Assuming a statutory 14-day cooling-off right can lead to disappointment; Lovehoney’s return windows are voluntary and have specific conditions and exclusions.
Also, purchases made via Apple or Google must be managed through those platforms; contacting Lovehoney will not cancel a platform subscription.
Comparative recap
Key comparisons
| Feature | Period | Notes |
|---|---|---|
| Website order cancellation | Immediate / N/A | Orders cannot be cancelled via the website after placement; use returns after delivery. |
| Standard returns | 30 days | Most items returned unopened and in original condition for refund where permitted. |
| 100 Day Pleasure Guarantee | 100 days | One toy or bondage item per order may be returned for a gift voucher; exclusions apply. |
| Product warranty | 1 year | Covers manufacturing faults; returns or replacements possible under warranty terms. |
| App Store / Google Play purchases | Platform-managed | Cancel and request refunds through Apple or Google, not via Lovehoney’s website. |
After cancelling
Next steps
If you proceed with a return after delivery, prepare the documentation checklist and follow Lovehoney’s returns instructions.
Keep records of postage/tracking when returning items to help with any disputes.
Helpful links
- Postclic - guidance on cancelling Lovehoney subscriptions
- Trustpilot - customer reviews and experiences with Lovehoney
- Sezzle - Lovehoney merchant page (payment option information)
Address
Postal address
Lovehoney, 100 Locksbrook Road, Bath, BA1 3EN, United Kingdom.
Notes about contact
This is the global mailing address listed for regions outside Singapore. For order-specific actions, use the contact method provided on your order confirmation or the Lovehoney support channels.